Shopandship Avis 

My package arrived at US S&S on 25JUN and shows still in account. They says it is computer accessories and will take time. But packages arrived later same computer accessories reached me. There was a similar case with me earlier which delayed for long and later it was stolen from their office itself.

I recently used Shop & Ship (Aramex) for the first time to bring a product from India to Sharjah, and unfortunately, the entire experience was frustrating, mentally exhausting, and deeply disappointing.

❌ Poor Communication & Sudden Document Demands
Before ordering, there was no communication about needing special documents like a Material Safety Data Sheet (MSDS) or a Non-Dangerous Goods Certificate. But once the product reached their India facility — and they realized it was of higher value — I was suddenly flooded with emails demanding documents.
First, they asked for the invoice, which I promptly uploaded.
Then, they demanded an MSDS and Non-Dangerous Goods Certificate. My seller was kind enough to provide the MSDS, but informed me that he couldn’t provide the certificate unless I gave him a format — because they don’t ship internationally and don’t normally issue this.
I emailed Shop & Ship to provide the format. Instead of sending it quickly, they took 24 hours just to reply that “our India team will get back to you.” But instead of any real help, another 24 hours later, they sent me a threatening email saying:
“You have 24 hours to submit the certificate or your shipment will be discarded.”
Even though the delay was entirely from their side, they showed zero empathy, no professionalism, and ignored the context. I had to scramble to manage it all myself, using a certificate sample from another shipment, convincing the seller to create one, and finally got the documents cleared.

⚠️ Overcharging & Weight Manipulation

Now comes the hidden trap — their shipping charges. They advertise weight-based billing (actual or volumetric), but my product — even with full packaging — weighed 158g. When it arrived to me, I measured again and found it 158g max.
Yet Shop & Ship billed it as 240g, and I was forced to pay accordingly.
Along with this, they also added unjustified service charges, which were never clearly explained.

🚩 Ridiculous Customs Charges

Here’s the shocking comparison:
I received a product directly from China, invoicing 200$ weighing around 6 kg in a 1ft x 1ft box — and paid just 16 AED as customs duty in UAE.
But for this tiny, 120g product, Shop & Ship charged me 20 AED in customs — more than a 6 kg shipment!

The lack of logic, fairness, and consistency in their pricing is truly appalling.

❗ Final Thoughts:
My experience with Shop & Ship was a nightmare — poor customer support, unreasonable demands, overcharging, lack of transparency, and rude threats. This is not a service I would recommend to anyone.
They need to seriously rethink their customer handling, transparency, and internal communication. Until then, I will be avoiding them entirely, and caution others to do the same — especially if your shipment involves anything even slightly valuable or non-standard.

✍️ Submitted by a very disappointed first-time customer.

I've been waiting for a response for over five months regarding my shipment.

I placed an order for the delivery of clothing, and according to the tracking information, the package is stuck in one of your warehouses. Despite multiple attempts to contact Customer Support, the only reply I occasionally receive is that my message has been forwarded to the "relevant team" — with no further updates.

This delay is unacceptable. I’m reaching out publicly in hopes of finally resolving this issue.

Please assist with Package #9558132382.

Currently have a high-value item (2500 EUR) that has been placed 'on hold - high value item' in their France S&S location.

No instructions or email or anything with what to do next.

Submitted a 'request for help' through their website a few times and its just been closed with no reply, or ghosted with no response. Been a week now... not sure what to do.

The Worst , Scammers
they ask for huge fees when held by customes 75$ for transit fees
DONT USE THEM , I WARNED U

Dont use this service. They lost our parcel in their Tokyo warehouse, they've asked for proof of delivery, we've provided it and its clearly showing their warehouse receiving stamp on the receiver, but they kept saying they didn't receive the item or they don't have it. They won't just acknowledge that they've received and lost the parcel, very disappointing customer service - they don't care.

It won’t let me pass the bit were I write the shipment value for customs can anyone help me as it’s really frustrating me

I really don't understand why all the negative reviews. I had great experience. I used their service many many times over the years. Yes, it can be expensive but there is a calculator that you can use to see the cost before placing an order. So it's your choice, it's not like it's a fraud or anything. I never saw a service that offer parcel forwarding for and from that many countries all around the globe especially Arab countries. Also, they do reply to emails. They might respond late and the package can get delayed if it contains flammable items and the employees can make it even more difficult to deal with the issue and even understand it (especially if your only contact method is using the email), but they are very helpful and very attentive and on the phone. That's why I always call them and prefer this method over using the email.

It's the first company in the region that have ever offered such a service and that's why I trust them. They know what they do.
I never had damaged goods due to their shipping practices. My only concern are these:
1. Their customer service on the email is not the best
2. It can be expensive
3. They don't help you in reducing the customs. I always pay very high customs using their service compared to other services.

This is, without exaggeration, the worst shipping experience I’ve ever had—and I’ve ordered from halfway across the globe. I paid £63.53 for a 1.4 kg parcel from Italy to the UK. ITALY. TO. THE. UK. Not Australia, not the Moon—Italy. Yet somehow, it took these clowns over three weeks just to process the shipment after it arrived. I had to send my invoice three times because clearly reading emails is rocket science. Then it took over two weeks after dispatch to actually reach the UK, because they decided—on what must be a dare—to send it on a scenic route through Dubai. Dubai?! That’s not even remotely on the way. This was a logistical circus.

To add insult to injury, I got slapped with a £37.98 customs charge, £15 of which was an “admin fee.” Admin for what, exactly? For watching my parcel collect dust in a warehouse for weeks? For sending it around the world unnecessarily? Honestly, I could’ve booked a flight, hand-carried the parcel back myself, and still spent less time and money. I mean, I’ve gotten packages from the United States in under a week, and for a third of the cost.

Customer service? Non-existent. I emailed multiple times and was met with a wall of silence. Not even an automated response. If you want to feel like you’re screaming into a void, try reaching out to them.

And just when I thought it couldn’t get worse, the parcel showed up damaged. So after paying over £100 in shipping and customs alone—not counting the price of the item itself—I received a battered package, weeks late, with zero accountability. Oh, and their Terms & Conditions? A masterpiece in covering their own backs. They’ve essentially written themselves out of all liability for delays, damage, or complete failure to deliver. Convenient.

DO NOT USE THIS SERVICE. Trust the bad reviews—they are not exaggerating. This is a glorified scam wrapped in a shipping label.

Very bad service and no collaboration between the teams in other countries
i have the different update form one team and other updates from other team
finally my shipment was cancelled due to unacceptable material after 15 days of receiving the shipment and taking too long again to return the shipment to the shipper

A bunch of thieves stole many things from my shipment and claimed they never received it. Also, their system and website are very outdated, and they have the worst customer service ever. I wish I had seen the reviews before using them,

Stay away, there other companies that offer the same service but cheaper. I ordered the wrong part off Amazon and Amazon said they cannot return the part until it arrives. I called shop and ship and they said returning it would be no problem. Well it arrived today and I called and they said to return it they have to deactivate my account, but I cannot do that now because I have two more shipments arriving to my address so if I deactivate I will also lose out on those shipments. So basically my package is being held hostage by them and they are giving me no choice.

If I could give zero stars I would because the "service" isn't worth even a quarter of a star. Try signing up. Try getting a forgot password link even when you input the right password. Gah! Give it a miss and pay the extra for Aramex.

Extremely expensive, a package from Itali to Dubai with weight of 0.1kg costed me 100 dirham, about US dollars. I decided to give them another chance and got charged again over 100 dirham for 0.3kg. Also, for the other packages S$S app showed higher weight resulting in over charges.

They used to be affordable but not anymore

Not recommended!

Very very poor customer service
Very poor customer service driver is very rude in flexible at all when I called aramex they told me to call shop & ship I gave them the tracking number but until now no solution the driver refused to give his number calling from a what’s up and I don’t know where my delivery is when it’s fully paid already

Excellent service, don't be put off by the 1 star rating - item was delivered to my door in Bahrain within 5 days. Customer Service was good, they responded to queries on the same day.

Only negative is the website which is glitchy and the process of claiming packages etc. is not very intuitive first time around.

Outrageous customs clearance rates, 4x up the price of the product.Used to buy through them in the past, but never again.

I want to acknowledge the efforts of the Lebanese team of Shop and Ship in resolving a problem I had with my shipment. And I want to thank their product manager for his accountability and genuine care for his customers.

I bought perfume 30 ml by 3 dollar my recipt I should pay 27 dollars
So I refused to receive inspite I ordered it we other issues
It com in separate package
I sent complain but on care
Very bad experience