Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

shopline that uploads items gives 5 stars and then if the amount is short the people contact the customer service to additional points for buying some card q 1,000 to 37,000 per cards every items buyi... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolute waste of time shopping on this fraudulent website. Total scam company. fake products and no response from them when emailed

L'entreprise a répondu

Noté 1 sur 5 étoiles

The website zealbao.com, hosted by Shopline, has impersonated my company based in France, which is completely illegal regardless of the country. I contacted Shopline, who responded promptly and shu... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Totally scam. I asked for help to set up payment by messaging Shopline, no response until they were unable to attempt your second monthly payment. It wasted my money, they refused to return my first... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de solution e-commerce

Écrit par l'entreprise

A global smart commerce enabler that allows merchants to easily set up a full-featured online store.


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

58 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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1,4

Tous les avis

(58)

25 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Ruannow site that's hosted by your…

Ruannow site that's hosted by your platform is scam and it's stealing people's money.

9 janvier 2024
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Dvg, we are sorry to hear about your incident, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant, and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.

Noté 1 sur 5 étoiles

Fraud and theft

I ordered from this company August 6 never received my purchases or my refund they constantly lie about returning my money I’ve emailed them over 30 times about this situation I’m very frustrated at this point that this company has committed fraud and theft against many customers and have stolen thousands of dollars and it seems their getting away with this but I’m gonna continue to fight for myself and others this company needs to be stopped immediately this is unacceptable and bad business on all levels

6 août 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Kelly, we are sorry to hear about your incident, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant, and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.

Noté 1 sur 5 étoiles

This site is a scam

This site is a scam! Takes your money. Gives you fake shipping information. Emails tell you not to worry. Refund requests never answered. Same email address on all locations. Tammy Lucinda doesn’t exist!!! All research said they were trustworthy!! They are NOT!!!

14 juin 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Anne,we are sorry to hear your negative experience. If this is regarding your transaction with the merchant, we strongly recommend you contact them directly for any disputes. If you wish to share additional information with our internal audit team about this incident, please email us at global-support@shopline.com

Noté 1 sur 5 étoiles

I placed an order on Nov

I placed an order on Nov. 4th. I haven't received my order yet. No tracking information. Tried to email and my email won't get delivered. Paid too much for shipping. Just would like to know if I'm getting my purchase. I ordered too easily now I feel I have been scammed. Will be more selective on where I order from now on. Wished I could get my money back!

4 novembre 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Sheila,we are sorry to hear about your incident, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant, and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.

Noté 1 sur 5 étoiles

Say NO to Shopline!

I had an extremely disappointing experience with Shopline, and I feel compelled to share it. We decided to subscribe to Shopline based on the promises made by their salespeople, who assured us that migrating from Shopify would be a breeze with just a few clicks.

However, the reality was a stark contrast. The major letdown was their customer support. Before subscribing, they pledged to "always be there for us," but this commitment vanished once we became paying customers. Our concerns and inquiries were met with silence and indifference.

The migration process from Shopify to Shopline was far from straightforward. It involved more than just a few clicks, resulting in a chaotic mess with stock discrepancies. We tried to seek assistance by providing detailed explanations and even creating a video to illustrate our issues. Yet, Shopline's response was nothing short of frustrating. They refused to acknowledge the root cause and, instead, engaged in pointless arguments.

Moreover, the so-called "free" apps they initially promoted turned out to be a deceptive scheme. They were only free for the first 500 items, after which they demanded additional payments that far exceeded what we were accustomed to with Shopify.

After a week of futile efforts and countless frustrations, we returned to Shopify. If you're considering subscribing to Shopline, I strongly advise you to think long and hard. There are far better alternatives like Shopify, Easystore, or Sitegiant, which not only offer better service but are also more affordable.

What made this experience even worse was their "no refund" policy, which they insisted on, although the problems stemmed from their platform and their team's unhelpful attitude.

In summary, my experience with Shopline was unsatisfactory, and I wouldn't wish it on anyone. Avoid Shopline if you value a reliable e-commerce platform with responsive customer support.

28 août 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Adha ,thank you for sharing your experience with us. We sincerely apologize for the frustrations you've encountered during your migration to Shopline. Your feedback about our customer support and the migration process is invaluable, and we are committed to improving in these areas. Please reach out to our support team via chat tool at this link https://www.shopline.com/ or email us directly at global-support@shopline.com, so we can address your specific issues and work towards a resolution.Thank you for your feedback, and we look forward to the opportunity of regaining your trust.

Noté 1 sur 5 étoiles

They provide a platform for scammers

They provide a platform for scammers, they do not respond to disputes after providing them with the necessary details. They do not cooperate. Do not deal with them or any website that is hosted by them under any circumstance.

3 octobre 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Yazan,we are sorry to hear about your incident, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant, and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.

Noté 1 sur 5 étoiles

Such a big scammer

Such a big scammer. I ordered after read that shopline is their sponsors , but they gave wrong item that is also damaged and they are even not responding on my mail .

30 septembre 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Rihanna ,we are sorry to hear about your incident, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant, and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.

Noté 1 sur 5 étoiles

Placed an order for two items purchased…

Placed an order for two items purchased through 'The North Clearance Sale', an ad placed on Facebook. It appears shopline was the store manager for this sale and the items; but I've heard nothing back from either the seller or anyone else since placing the order. Scam, scam, scam. Do NOT trust this company or any one to do with them.

5 septembre 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Neil,we are sorry to hear about your incident, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant, and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.

Noté 1 sur 5 étoiles

Scam Alert

Scam Alert. I got scammed by a company called Bauetry.shop. After 3 weeks and no tracking number received, I emailed them and got a copy of the order receipt. Today, (07/13/23) I emailed them again and it bounced back as an invalid email address.

13 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Security level is risky

Hi, this company doesn't have a high security for filtering scammer companies. I reported a scammer company which they provide service. I was a victim of the scam. But no response from Shoreline. Better avoid this provider and any websites powered by Shoreline.

20 juin 2023
Avis spontané
Logo de Shopline

Réponse de Shopline

Hi Hyo,we are sorry to hear about your experience and appreciate you bringing this to our attention. We take security seriously and are committed to improving our processes.If you’d like to share more details, please email us directly at global-support@shopline.com. Thank you for your feedback.

Noté 1 sur 5 étoiles

Firstly

Firstly, may I say that I disagree that I have to even put a one star rating in order to write a review at all. Sometimes services do not require even a one star.
I paid for my items and 3 months later still have not received them. I emailed the company and have not received a reply. I have contacted them again in the hope of prompting them to send my items. Here's hoping.

4 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Terrible support!

I thought that shopline would be a great useful tool for me to boost my sales for my online business, but I never expected to have almost zero technical support from their customer success executives with regard to my business. There was no help for me in integrating my domain to the shopline interface. I shall take it as my loss and move on from it using other channels.

3 mars 2023
Logo de Shopline

Réponse de Shopline

Hi Edmund, we’re sorry to hear that your experience with us was not ideal. Thank you for letting us know about the issue, we will strive to do better. We value your feedback, and we look forward to getting this issue resolved for you as soon as possible. Please reach out to support.sg@shoplineapp.com to further assist you in solving this problem.

Noté 1 sur 5 étoiles

Never use system

Never use system. Charge me 3 month USD 256$ per month. And don’t want to refund. Just want to testing how to use system. Become cheated. My god.

15 septembre 2022
Logo de Shopline

Réponse de Shopline

Hi Serene, we put customer experience and satisfaction as our priority, and we’re sorry to hear that your experience with SHOPLINE was less than ideal. We kindly reminded you on the subscription auto recurring, if you do not want to renew SHOPLINE sevice, please cancel it manually, and you will not be charged. If there is anything else we can do to help you resolve this issue, please reach out to hanqi for further assistance.

Noté 3 sur 5 étoiles

Need more improvement to the app

Cons:
1. It's restrictive in terms of what we can write in our contents
2. The ShopHub which allows us to update different platforms such as Lazada, Shopee and the website does not help reduce inventory uploading. In fact, I still need to enter the contents for the various platform manually
3. SKU number has to be generated manually
4. Monthly subscription is more expensive than Shopify and doesn't seem to do more than Shopify

Pros:
1. Good and prompt after-sales service
2. Website is easy to set up with many templates to choose from

30 janvier 2023
Logo de Shopline

Réponse de Shopline

We are grateful that you took the time to leave us a review - your feedback helps us to improve our product for everyone! Please let us know if you are in need of any further assistance, SO.

Noté 1 sur 5 étoiles

getting signed contract

nothing the agent can / is willing to do

25 janvier 2023
Logo de Shopline

Réponse de Shopline

Hi Xin Da, we’re sorry to hear that your experience with us was not ideal. Thank you for letting us know about the issue, we will strive to do better. We value your feedback, and we look forward to getting this issue resolved for you as soon as possible. Please reach out to hanqi to further assist you in solving this problem.

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