Showcasecinemas Avis 

Went to watch Thunderbolts @ Reading Showcase on Bank Holiday on the 5th May 2025 tried to use my Insider card when paying was told systems are down cannot use, the lady served me looked like she didn`t want to be there and was miserable that she was working and had to serve, received the same from the person at the popcorn counter when ordered again no offer of a discount due to their error or being unhappy was not offered a receipt also, so disappointing experience, No passion, No care for customers makes you think why bother spending all that money, yeah so have to think twice whether want to spend to watch a movie especially in Xplus there again?

It is safer (and cheaper) to book tickets anywhere else but here, trust me. (Bluewater Cinema)

Not only is the website outdated and doesn't work, but you will get charged for tickets you will not be given. Their website will display an error and leave you loading, before cancelling for "taking too long." That makes it unable to book tickets, ESPECIALLY if you try to book them via your own account, you will be forced to buy tickets as a guest and gain NO bonus. It is a scam.

You will not be refunded unless you make a bank dispute, as customer service is just about as useless as their in-store staff. The staff, only at the counters, are incredibly rude and slow, and speak to you in a condescending manner.

The prices are disgusting, and only go up each year. I would not recommend wasting your money on stale food or snacks here for your film. Stick to Netflix or other cinemas. Not to mention half the recliners, that you pay for, don't work.

Booked tickets today told I will receive confirmation via email, no email, called in for over 30 mins no one answered, so had to drive there paying additional car park fees, spoke to staff who advise technical glitch is causing issues, I asked if they could sort out the addition cost of parking and was told a manager will see me, manager Joe came over and said I shouldn’t shout????

Never once did I shout and told him to ask the staff I spoke to who said I didn’t shout, then Joe was not helpful I stated I’m a manager at sky tv and we would treat our customers better ans Joe said “I called sky and your staff hung up on me”!!! Wild thing to say, so asked if I can speak with his manager who said Joe has been here 13 years and wouldn’t say them things!
I asked him to go speak to Joe ans he said he will later and Joe said they can sort carparking out but phill his manager said it’s impossible,

Pure rudeness iv been using this cinema for over 10 years and always attend and this will be our very last visit.

Told all complaints go through them ans come back to that manager as he smiled and winked, crap customer skills amd poor management giving showcase brand a bad name

Leeds Showcase has friendly staff and while I'm not happy that Ben and Jerry's is no longer an option, the food is good enough to enjoy the cinema going experience. The seats are comfortable and laid out so you don't have the problem of 'feet on the head rests' from people on the row behind. A big win. It's getting expensive these days but
Showcase feels like they want to make sure you enjoy the experience.

Never had any real problems with the Peterborough branch until today.

First signs something was wrong was when in Screen 2. I noticed during the ads around one quarter of the lower right screen had a distinct green tint to it that remained throughout the whole film. Just before the film started I went and reported this to an Usher who seemed very distant and absent minded. She said she would bring this to the attention of the duty manager and then I returned to my seat.

About 5-10mins later the same usher entered the screen, looked at the film for about 5-10 seconds and then walked out.

Secondly, through the film the air conditioning would cause the showing to get really warm and then cold in a repeating cycle.

Thirdly, when seating the lights were so low it was hard to see and read seating arrangements.

You may ask why didn’t I leave and get a refund? Well the ticket was a birthday gift and I had been looking forwards to the pre-booked showing on a day off work. Peterborough was my nearest branch and I had travel 10 miles. I wasn't going all that way for nothing.

After the film I spoke to the duty manager who just wouldn't stop talking, answering questions with excuses. She did passively acknowledge they knew of the problem weeks prior!? If this was the case why were they still using the Screen?

While observing the restrictions and laws regarding photography during the feature film, I was able to takes images prior while the ads were running and clearly show an issue.

Disappointed by this overall experience and will reserve going for only priority films.

I booked and paid in advance from the app. Payed over £80 and when I got there it was from the wrong cinima and had to pay again

The seats are okay. But Showcase Cinemas practice extremely discrimitive booking policies. If you are booking as a single person or couple, your choice of seats is restrictive. Whilst I appreciate they would like to avoid empty seats, their booking system prevents you leaving an empty seat. So if you are one person or just a couple, then you are MOST OFTEN unable to book seats. Booking seats should be fair and open to everyone. The previous customers were afforded the opportunity to choose and select the seats they wanted, so just because there are limited seats available, it is simply WRONG to penalise those who are unable to FILL the slots, yet would like to sit where they want to.

Absolutely adore our venue!

The staff are the typical fodder for a cinema - youngsters who looked bored out of their brains bless them, but as soon as they have a customer to attend to - the smiles are on and they are so incredibly helpful.
Our kids love the portion sizes of popcorn and drinks (hungry teenagers & adults)

The only gripe with our venue, is the toilets, they are so low to the floor that they look like toddler toilets. The washrooms are the dirtiest I’ve ever seen, and having unfortunately frequenting a Wetherspoons or two in my time I would have to say that they are of better quality than a showcase cinema. It’s disappointing, because the rest of the experience is always a brilliant one.

The website booking system doesn't work - either using the 'Insider' route or as a guest. There's some new rule about when the 'Insider' system is valid, but this isn't explained on the website. Phone takes ages to answer. Messages to Showcase about the above are not answered. This company is a blot on the landscape and does not deserve to exist.

Currently trying to get National amusements the parent company for showcase to send out replacement vouchers for a film we couldn’t get too. Unfortunately it’s like hitting your head against the wall!!!
Also last Friday, when I called showcase at Bluewater, the Customer service operator just wanted to get me off the telephone and fob me off the customer services is terrible!!!

Went to see Wicked and from the very start the experience was positive. Box off ...brilliant with the super friendly and helpful Jessica, who is a real credit to the company. Our experience was just so lovely, the food counter people are helpful friendly. Thank you all for our trip out to see Wicked for the 3rd time. It was the last 3d showing at 20.45 and we really enjoyed it. We had for the second time the whole cinema to ourselves.

Showcase website is very poor and not user friendly, just searching for a movie and then eventually booking is very time consuming and on top you get charged for admin fees.

Lovely experience- the cashier was so helpful and friendly . The gentleman who scanned my phone for QR code was lovely too .
Cinema was lovely and clean .
Visited 6/12/24 at 10.45
Thank you for amazing customer service

Visited Showcase cinema Peterborough to watch Gladiator ll. While I appreciate stock levels can sometimes be challenging, if items are not available I think it would be more effective if customers were advised. In this case they had no maltesers, revels and unbelievably no bottled water. In addition and is often the case, there are signs of food on the floor and both our seats were ripped. While I'm not expecting perfection, the building does feel very tired and could do with some TLC. The main concern being no bottled water!

Ripping people off with food and drink prices! Unacceptable.

I would like to inform you of my horrible experience at Cinema Showcase Avonmeads on the 29th October for the showing of Venom: The Last Dance which was booked for 14:10.
After buying a ticket for myself and my son who is 15 years old and has EDS (Ehlers-Danlos syndromes), when I was about to start the check in process, I was stopped by one of the employees as they stated my son did not look old enough, even though the tickets have already been purchased.
They asked for a form of ID which I did not have on hand so I had to drive back home to get the only ID available (birth certificate and doctor and hospital letters which showed proof of name and date of birth).
When I returned with the documentation, the employee did not want to accept this and called over a manager who stated the documents provided cannot be accepted because "you could get those from anywhere". After going back and forwards they would not let me in without "a photographic ID like a passport" to which I have advised that my son does not have one at his age, also because he is unable to travel due to his condition.
Having wasted all this time driving back to get the documents, the manager has still refused to let us through even with the documentation provided, my son started crying and said "this disability is ruining my life" which broke my heart.
I have visited this cinema multiple times with my family and I've never had any issues, even last time when we watched Deadpool and Wolverine.
Extremely unhappy with the experience I have had, mainly because it broke my son - you have to do better.
Regards,
Miranda

Super dated seats, stale popcorn and stale nachos and charges more than, what I would call, much better cinemas! Management don't consider customer service important and some of the staff have been quite rude to us over the years. Finally leaving a review after having a negative experience last night - everything was stale and chewy and our seats were not comfortable and the cinema room was FREEZING! I’d advise to go elsewhere. I will be from now on. Last night was the final show!

Lovely recliners and massive screens
Worth a visit for a cinema lover to watch the latest movies
And with an insider card it’s reasonably priced

was ordering via the app, wanted to add meerkat movies code, not clear where to add it so I added my card thinking it would display the voucher code section after this, as soon as I added my card it charged me for the full price tickets! No where to cancel or amend booking online, shocking service. YOU CAN'T TAKE PEOPLE'S MONEY AND BOOK WITHOUT THE CUSTOMER CONFIRMING THIS FIRST, YOU BETTER REFUND ME!!!!!
UPDATE: contacting a 'dave' in customer service, he's accused me of basically being thick and not understanding how card payments work online and warned me not to abuse staff?
Said they can't do refunds over the phone or email, huh? So I've got to go in and beg a duty manager for a refund, what on EARTH IS GOING ON.
Your business hasn't got a very long shelf life has it.

Great experience in the x plus screens worth the extra money . My only complaint is booking fee of £1 a ticket as you only get your barcode scanner by usher this speeds up process that I like but as no actual physical tickets produced I can’t see how a cost occurred . Recommend x plus to all .