Great experience with this company. Had to contact customer services, they were quick to respond and sorted my query very quickly. Very happy with the service and the stroller.
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Lisez les avis des autres
The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesa... Voir plus
L'entreprise a répondu
Ordered a cat stroller from Silver Circle after a lot of research. They were the only UK stockist of the one we wanted. Was being imported from the US via the Netherlands so we were expecting a l... Voir plus
L'entreprise a répondu
Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Coordonnées de contact
London, Royaume-Uni
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,6
Excellent
98 avis
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Great customer service and fast…
Great customer service and fast delivery. They had an issue with a delay in the stock of the colour I ordered, offered a different option that they had and delivered next day.
4 septembre 2025
Réponse de Silver Circle Pets
Hello,
Thank you for your understanding and kind review, we really appreciate it.
We’re so pleased that our team could resolve the stock issue quickly and get your order to you the next day.
Best regards
Silver Circle Pets
Worst review ever
Been over 6 weeks trying to resolve the situation they sent item that didn't turn up cos the delivery company now they resent the wrong item.... guess what been 4 weeks trying to collect it and get refunded and because of the service they provide again this has failed .... contacting the bank tomorrow as I qualify for a fraudulent chargeback .... DONT USE THIS COMPANY ITEMS ARE NOT AS DESCRIBED
8 septembre 2025
Avis spontané
Réponse de Silver Circle Pets
Hello ‘Mixr’ (Peter or Aaron),
We’re sorry to read of your frustration. To clarify, your return has been ongoing for just over three weeks.
Photographic evidence provided by the courier, something which was also sent to yourself, shows that the original delivery did turn up. However, a replacement was sent out.
We acknowledge that the wrong replacement stroller was then sent out, and for that mistake we can only apologise again.
We have arranged multiple courier collections: three with ParcelForce (failed to turn up) and one with FedEx (label not provided as instructed). A return label has already been sent out to you so the pre-booked collection can be completed, both of which we’ve kept you informed about.
As already discussed, since you are in possession of an item, a chargeback wouldn’t apply; simply receiving an item wouldn’t be classed as fraud.
We apologise for those unforeseen delays you’ve experienced and any inconvenience caused.
We have been and continue to work on a resolution of this.
Once the stroller has been received by us, from the already booked return, your refund will be issued.
Best regards
Silver Circle Pets
Paddy the Flat Coat Retriever loves it…
Paddy the Flat Coat Retriever loves it that the true test
14 août 2025
Réponse de Silver Circle Pets
Hello.
Our thanks go out to you and Paddy for your feedback and product testament.
The dog car chair being Flat-Coated Retriever–approved is an honouring title to hold, thank you, and we hope that it serves you and Paddy well for many journeys to come!
Best regards
Silver Circle Pets
There was a small issue with my order
There was a small issue with my order, but SCP were so helpful in resolving it for me. I can't praise them highly enough.
SCP is a company with real values when it comes to customer service They definitely go the extra mile and I don't hesitate to recommend them
1 août 2025
Réponse de Silver Circle Pets
Hello.
Thank you for sharing your experience with us.
We’re sorry to hear that there was a small issue with your order and hope that this was resolved in a timely manner.
We appreciate that you evidently gave one of our team the opportunity to rectify this, we appreciate it, and are thrilled to hear that your glowing review is the impression that was left on you of our company.
Should you ever have any other questions, queries or servicing needs for your purchase, please don’t hesitate to contact us.
Best regards
Silver Circle Pets
Réponse de Silver Circle Pets
Hi there.
Thank you for sharing your experience with us and your kind words, it is appreciated.
We’re so happy to know that your order was delivered safely to your country and that our team could keep you updated along the way.
Thank you for keeping in touch is throughout your order and delivery process.
Best regards
Silver Circle Pets
Petique trailblazer stroller
Great communication , quick delivery and excellent product
28 juillet 2025
Réponse de Silver Circle Pets
Hello.
Thank you for your feedback.
We’re so glad that your pet stroller was delivered quickly and that you find it an excellent product to use.
We hope that it enables you to have very many adventures for a long time to come.
Best regards
Silver Circle Pets
Product was great however ordered…
Product was great however ordered within guidelines to receive before travelling on holiday. This item did not arrive before we left but actually a day before return so was drastically late so I this case very unhelpful.
18 juillet 2025
Réponse de Silver Circle Pets
Hello.
Thank you for your feedback.
We’re glad to hear that you’re happy with the quality of your dog car chair and hope that it serves its purpose for future journeys.
We’re very sorry to read that your order didn’t arrive in time for it’s intended journey. For that and any inconvenience caused, we apologise.
This brand (Julibees) is dispatched directly by a third-party, with delivery takin around 14 days as standard to arrive.
While that doesn’t excuse the unexplained delay, this still should’ve arrived with you sooner than it did.
We are seeking alternative offerings to provide a better service.
Best regards
Silver Circle Pets
Doggy pushchair
Easy to navigate website. Dog pushchair arrived when expected. Well packaged. Strong, sturdy pushchair. Pleased with purchase.
22 juillet 2025
Réponse de Silver Circle Pets
Hi there.
Thank you for your review.
Ease of use was important to us when designing our website, so it’s good to hear that that aim has been achieved.
We’re so glad to know that you’re happy with your purchase and service. We hope that your Petique Apollo brings you and your many happy adventures.
Should you ever need to service it, please don’t hesitate to contact us so we can help in any way we can.
Best regards
Silver Circle Pets
Great company
Fantastic customer service. We couldn’t fault the service that we received after ordering. The company was extremely helpful and accommodating. Super choice of dog strollers with prices to suit most pockets. Website was easy to use. Really pleased with the dog stroller that we chose. It was straightforward to assemble and our dog loves it.
23 juin 2025
Réponse de Silver Circle Pets
Hi there.
Thank you for your very kind review, we appreciate it.
We’re so pleased to hear about your smooth buying journey and it’s great to read of our product selection and website navigation.
Your communication helped us to ensure your pet stroller was delivered to your desired location. So we’d like to thank you for playing your part in that, and to also thank the team at your location for ensuring your order was held safe for you - you have a trustworthy place on your hands.
Best regards
Silver Circle Pets
Great Customer Service
We have a lame dog and her Innopet pram wheel snapped on a Sunday afternoon (still in warranty)
I contacted Innopet but found a replacement online at Silver Circle Pets. I ordered it but the discount code didn't come through
I emailed customer services and Nico replied within the hour (remember- Sunday afternoon!)
He amended the price to the correct one - no hassle
I explained that Rosie was lame and he made sure the order was sent out so I received it before we went on holiday, keeping me updated along the way
I cannot believe I got such good service on a weekend and with such speed. The complete opposite to what I received from Innopet!
I can't thank Nico enough. One happy dog & mumma can now get back to walking.
6 juillet 2025
Avis spontané
Réponse de Silver Circle Pets
Hello Josanne.
We are so thrilled to read this glowing review of our service, thank you so much for sharing the story of your buying journey.
Sorry to hear that you’ve not had the greatest of experiences elsewhere.
We’re glad to hear that our team was on hand on a Sunday to help you out with your purchase and ensure that this was sent out as efficiently as humanly possible.
Thank you for bearing with us whilst we tended to the technical glitch that prevented your code from being sent to you.
We’re always happy to send them out manually, should they not come through automatically.
We hope that the wheel ensures that your adventures are possible again for the foreseeable for you and Rosie.
Should you ever have any other queries or requests for replacement parts that aren’t listed on our website, please don’t hesitate to reach out to us and we’ll try our best to assist or source the required item(s).
Best regards
Silver Circle Pets
Réponse de Silver Circle Pets
Hello.
Thank you for your review.
We’re so pleased to hear that we could deliver your pet stroller to you quickly.
Thank you for your recommendation, we appreciate it.
If you require any further assistance in the future, you know where to find us.
Best regards
Silver Circle Pets
Just fantastic wonderful service great…
Just fantastic wonderful service great item thanks leexx
19 mai 2025
Réponse de Silver Circle Pets
Hello Lee.
Thank you for the kind words, we appreciate it!
We’re thrilled to hear that our customer service team were able to assist you with your purchase and this arrived safely.
You know where to find us if you need and assistance in the future.
Best regards
Silver Circle Pets
I dislike when keep being asked to…
I dislike when keep being asked to review my items I purchased even more so if it’s before it’s even received
11 mai 2025
Réponse de Silver Circle Pets
Hello.
Thank you for your feedback.
We’re sorry to hear of your disappointment in any email requests sent to you.
These are sent automatically and are entirely independent from any product dispatch.
As indicated on the product pages, all items from the Julibee collection take up to 14 days to arrive – something we unfortunately have no influence or control over. We’re glad to see your items arrived safely within the estimated delivery period.
We apologise for the number of emails. We never meant them to feel repetitive, but will better optimise our communications.
Best regards
Silver Circle Pets
Amazing customer service
Amazing customer service. Nico wrote back and went over and beyond with helping me. Their Apollo Stroller is the best stroller I´ve seen on the market. I can highly recommend the store and their products.
12 mai 2025
Avis spontané
Réponse de Silver Circle Pets
Hello.
Thank you so much for your kind review.
We’re so pleased to hear that we could help you – providing top service to our customers is essential.
The Petique Apollo is truly a unique top-of-the-line model and we’re so glad to hear it fits your needs.
We hope it serves you and your dog well!
Should you ever have any further queries or servicing requirements, please don’t hesitate to contact us.
Thank you for stopping by our store – European enquiries are always welcome.
Best regards
Excellent online service from Silver…
Excellent online service from Silver Circle Pets. Straight forward and quick communication. This company quickly responded to my queries and questions making sure I was getting the best advice.
Highly recommended.
26 avril 2025
Réponse de Silver Circle Pets
Hello Leila.
Thank you for taking the time to share your experience with us, we really appreciate it.
We’re so glad that we could help solve your query with your existing pet stroller and come to an agreement on a suitable replacement stroller.
Thank you for working with us to find the right solution to your pet stroller needs.
We hope it serves you and Sherlock well.
Should you ever need any servicing of the stroller, you know where to find us.
Best regards
Incorrect item sent
I placed an order for black Ibiyaya Stroller Baggage Spin Hooks costing £24:95 and £4:95 delivery. The item came and was not as ordered, they were Piccolo Cane Spin Stroller Hooks in mocha not black. I have now emailed Silver Circle Pets twice and the automated reply states i will get a reply within 24hrs. It is now almost 7 days and i am still waiting for a response to have them replaced or have a full refund. This is very poor customer service and I will never order from them again
As for your reply today Thursday 8th May and having read many of your reviews you try to make out the customer is always incorrect or their review is inaccurate when you receive NEGATIVE feedback rather than just apologising
7 mai 2025
Avis spontané
Réponse de Silver Circle Pets
Hello Michelle.
I’m sorry to hear that you’ve received the wrong coloured item. This was our error, a simple human mistake, which we’re happy to rectify. Though had you reviewed the product description and images, you’d see that you’ve received exactly what is shown and described.
However, your account of your interactions with us is inaccurate. The only email we’ve received from you was on Thursday, and we replied the same day. We’ve not received a response from yourself since.
We always aim to provide good customer service, and believe that courtesy should work both ways.
Best regards
Customer Services
Hello again Michelle,
The facts are: You did receive the correct item, as clearly shown in the product description and images, which are there to be reviewed before ordering.
We have apologised, acknowledged the colour mistake, and offered to rectify it.
Best regards,
Customer Services
Item as described great customer service
Item as described, issue with carrier fees but excellent customer service would definitely use again.
16 avril 2025
Réponse de Silver Circle Pets
Hello.
Thank you for sharing your experience with us.
We’re glad to hear that the pet stroller is just what you expected and that our customer service team could help clarify the administrative mistake.
We look forward to serving you again.
Best regards
I bought a pet stroller from them
I bought a pet stroller from them — it arrived on time and was well-packaged. Everything came in perfect condition. Very satisfied with the experience!
1 avril 2025
Avis spontané
Réponse de Silver Circle Pets
Hello there.
Thank you for sharing your experience.
We’re glad to hear that your order was as expected and that your buying journey with us was a positive one.
Glad we could help.
Enjoy!
Best regards
Customer services
Excellent service
Excellent service! They expedited my order even if I am from a country they do not normally ship to. The order was handled quickly, and the pet stroller I ordered is just as described.
Thank you, Silver Circle Pets!
20 mars 2025
Réponse de Silver Circle Pets
Hello.
Thank you for your kind review, we appreciate it.
We’re so pleased to hear that your order reached you safely, and in a timely manner.
Thank you for enquiring about delivery to your country, we’re glad we could help and hope to offer this as a standard option in the future.
Best regards
Customer services
Excellent quality spares.
If bought from this company a few times. Good easy to use website. Prices are excellent. Good quality items. The puppy ear the zip so had to replace the body as it is all in one. I have had my dog buggy for over five years now. It was used for my blind Chihauhau and going onto public transport. It’s a must. I have used customer service in the past and found them to be excellent. Highly recommend this company.
5 mars 2025
Réponse de Silver Circle Pets
Hello.
Thank you so much for your sharing your positive experience with us.
It’s so wholesome to hear that replacement parts have helped get you and your Chihuahua back out and about again.
We hope that you both continue to enjoy your travels.
Best regards
Customer services
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