Simply Bar Stools Avis 

Brilliant customer service from Stacey , happy to try and resolve my predicament and got back in touch promptly with a solution! My first order from Simply Bar Stool was 2019 and the stools are still in brilliant condition to this day , hence why I wanted to add to the collection. Nice to speak to a human and get my query sorted rather that be passed round the AI houses! Thanks again Stacey

Selecting and placing the order was very straight forward. The website is easy to navigate and the items came quickly and as chosen.
What I am particularly impressed with is their aftersales care. One of our stool bases broke...it happens! I sent an email with images and had a prompt reply back from Jess to say that a new one would be delivered, which is was as agreed. After fitting the new base, a second issue with the gas strut occurred. A quick email back to Jess and a picture and with no quibble, a new part is being sent.
Things go wrong and it is how the customer care & support is managed that will determine if a company will be used for repeat sales.
I'm very happy to say, I will use Simply Bar Stools again.
Well done, great product. Brilliant service 👏

Jon G

Hi I would like to thank Stacey Palmer for the help she gave me sorting out a problem with my order she felt with it quickly and efficiently a credit to the company

I had a set of four barstools from this company that were 8 years old and they were great. I replaced them with four identical stools as the fabric had got a bit tired.
The new stools only lasted only 12 months - they squeaked terribly and the main uprights started to bend. I was just out of warranty when I contacted the company who would not accept the stools were faulty. They said we must have misused them!!!
Eventually they sent one replacement gas lift.
I fixed the stools in the end by accepting some old stools from a friend and using those bases.
Very poor quality and service.

I contacted Simply Bar Stools twice regarding two damaged bar stool bases that arrived with noticeable scratches and dents. In my first email, I explained the issue, attached photographs, and requested replacements. After receiving no response, I sent a follow-up email over a week later asking for an update. Despite both emails, I have received no reply or acknowledgement, making it impossible to resolve the issue. It's disappointing, especially as I was very happy with the quality of the stools themselves, but the lack of customer service has let the experience down.

the quality of the welding on the under seat bracing is terrible. at least one of my stools had been broken after the frame had been chromed then re welded and simply painted over with silver paint. sadly nowhere to upload photos.

Great Product emailed about delivery fast response delivery arrived as planned very good service. Thank you

So poor - ordered 4 bar stools - over £400 - parts arrived damaged - had to wait near 2 weeks for replacement parts - when they arrived they were damaged too - sick of it - spent so much time trying to sort it out - give up - no offer of compensation- useless - AVOID !

Bought 2 stools. Returned them using Simply's own courier. Courier turned up with only 1 label, but couldn't even fit stools in van. He returned later the same day to collect both and said he would print the second lable at the depot. Advised simply bar stool of all this while it was happeining via email. 3 weeks later (collected on 1st June) still to recieve a credit, even after supplying video evidence from my cctv of both stools going into the van. Avoid these guys at all cost, criminals.

I've had a poor experience with this company. Firstly, they took a next-day delivery fee and then failed to deliver the next day, offering a date the following week. When the 2 leather stools (so quite expensive!) arrived they were clearly NOT new but most likely ex-display models, as the white leather had gone yellow on the backs. I made a complaint and sent pictures - whilst the emails are very nice, apologetic and assuring me they will send replacements backs (that will match the batch number) it's been weeks and nothing has arrived.

I feel as though I have been mis-sold ex-display at new prices and I'm very unhappy 1) with the mis-matched colours, so they look scrappy 2) being lied to about sending replacements.

Ordered 4 Allegro Signature Real Leather Bar Stools express. They came as scheduled by DHL. Unfortunately on arrival 2 has lifts could not be connected to the base as the one weld on each piece which connected the screw base to the pole obscured a screw hole and when you tried to insert the screw using a bit of force stripped the screw. I emailed with photos and they came back the same day and said they would send new parts which they duly did by standard delivery. One of the new parts still had an obscured screw but we managed to chisel off the small piece preventing the screw from being inserted. We now have 4 bar stools that feel like a sturdy premium product. Overall happy but can't afford 5 stars given the issue with the second set of gas lifts and it taking an extra 8 days to have the full set - 3 of 6 feels like a manufacturing issue.

I would not even give this company one star. Initially bought a barstool from them I only needed one. It was flimsy and cheap with no steadiness whatsoever unsafe I would say so when I complained they sent me one with a heavy bottom which I had to pay another £70 for the screws did not fit into the base and there were no alignment on it at all. Three more gas lifts were sent to me and screws which still did not fit. I asked to return this for a full refund not forgetting I’d bought two barstools but only one seat they said I would have to return the seat for a refund which I did and they have only refunded me for one barstool customer service is really bad. There’s a guy there that’s really quite formative but the female is absolutely horrendous and doesn’t know what she is doing half the time she has caused me so much hassle. I think I will take this company to court. There is a lot more to this story but I would advise you not to buy from this company you can get quite good stalls on Amazon much cheaper, try that.
Ok they have now refunded but it doesn’t get away from the fact that this company sell crap bar stools, don’t be fooled by the weighted one, if you get alignment at the base and able to attach the screws then use stool for a while and the screws become loose, be careful as stool becomes very dangerous.

I purchased a single and a pair of bar stools in March. The boxes they were delivered in were in a terrible state. I immediately sent images to the company. Sadly the barstools weren't suitable so I requested a return on 30th March. They were finally collected on 1st May!!! To say I've been to hell and back is an understatement! Countless emails and telephone calls. Multiple scheduled and failed collections. It's almost like they made the return process as difficult as possible so that I wouldn't bother. When the barstools were returned I had to chase for the refund. Over three weeks later I'm informed (only when I telephoned them), the refund had been delayed because the warehouse had told them the barstools had been assembled which is an outright LIE. Obviously I went ballistic and eventually the refund was issued. I will never use this awful company again.

This is the worst company in the world. Don't buy from them. I had extremely bad experience with this company. I bought a couple of bar stools which were not to my satisfaction. I emailed them requesting returning the goods. They never responded to my email. I called and they are asking me about the email address blah blah. Anyway, he claimed that he arranged for a DHL collection for me . I waited all day for the company to collect it but they never did. I called again the next day, they claimed that its DHL fault and rebooked another collection. I waited again all day but no one turned up to collect. I called again and they repeated the same lies it's their fault. Again they booked another day for collection and I waited half a day but no one turned up. The staff kept laying to me claiming the company couldn't get to my place or the collection not guaranteed. No manager called me to resolve the issue despite repeatedly asking to speak with one. I believe they're doing this so that they force me to keep the items. Avoid this company at all costs because they're crooks. I shall write a complaint letter to the ombudsman about the how awful this company is

Excellent customer service.
All issues resolved swiftly and correspondance with customer support was efficent and easy to deal with.

Thank you

Received the incorrect bar stool and arranged a return over 4 weeks ago. Constantly chasing refund which has still not been received. Finally I have raised a complaint via my bank and despite several requests to Simply bar stools customer service dept I am still waiting for proof of where my refund has supposedly been sent.
Extremely poor customer service as although responsive they do not actually address the issue in question.

AVOID BUYING FROM THIS COMPANY!
I returned 2 items together but in separate parcels and they have only refunded me for 1 item.
Told me their warehouse only received 1 parcel despite the 2 parcels being delivered together.
I’ve sent them the UPS tracking paperwork for both and the proof of delivery but they still want photographic evidence from the courier company before they refund me - which I don’t have.
It’s not worth the hassle buying from them. AVOID!

My order arrived damaged, so I contacted customer services and was sent a replacement. Unfortunately, the replacement was also damaged and looked likes seconds/returns. I ended up having to call several times and send multiple emails just to try and get the issue resolved, often with no replies when promised.

In the end, I decided to switch to a cheaper version of the product and requested a refund for the difference. They then delayed sending out the new replacement, which I only received the day after I made it clear that I wanted a full refund if the items weren’t delivered.

Overall, the whole experience has been frustrating and disappointing. I had to chase them constantly, communication was poor, and the quality of the items was not acceptable. I would not recommend based on my experience.

Still no refund. I returned the barstools on the 8th April its now 8th May. 10 working days is what you said to process a refund and still nothing. I will keep writing reviews until you cease to exist. This company is nothing but a money trap!!! AVOID AT ALL COSTS!!!! CHEAP TAT AT CHEAP PRICES!

I've called numerous times and told the same lies. Why so adamant to fix it online but not in person??? Lies again. Keep up the facade.

Super quick delivery from order to receipt. Bar stools are easy to assemble and of a very high quality. We did notice a slight issue and when raised there were no questions, a resolution happened immediately.
Higher recommend for product and also service.