We went to the VIP event with the intentions of purchasing a bigger family car considering I had a polo and sat down with one of the sales team Tom H and from the get go he was extremely welcoming and listened fully to what we were looking for!
He got us the best deal on a brand new car which I’ve never had before! And through the whole process explained everything in detail and extremely helpful throughout! The customer service we experienced was exceptional and we highly recommend!
Thankyou Tom for the best day collecting my new car with the little touches of the big red bow and cover reveal and my little TED-E mascot who still lives in the car!!

A warm friendly welcome greets you as soon as you enter. A positive, kind, helpful salesman, Tom, listened to what I had to say and helped me to make an informed decision. I am delighted with my car and thankful for all the support, advice and information I received. Well done Tom.

Great customer service!
Nicky Lack made the whole process of buying a new car easy and stress free. I was kept up to date through the whole process and enjoyed it.

It is the staff who work at Sinclair VW Swansea that makes the experience so special. We were looked after by Ahmed Osman during our recent purchase of a T-ROC. Ahmed was outstanding, nothing was too much trouble. The team at Swansea will go the extra mile to ensure you have all the information from quotations to test driving the vehicle and the special handover

Great service

We found Andrew very helpful & easy to communicate with. There was no pressure from him to buy a car .

An excellent service provided by Ryan, who is very knowledgeable and helpful.

From the receptionist to head of sales everyone makes you feel not only a valued customer, but one of the family. Our salesman was patient and went through every step with us so well.

Excellent service. Delivery of new car was on time.

I recently had the pleasure of working with Nicky Lack at the Swansea Dealership and I cannot say enough great things about the experience. From the moment I walked in he made me feel welcomed, respected, and genuinely cared for—not just as a customer, but as a person.

What really stood out was how far Nicky went to make sure I found the perfect vehicle for my needs and budget. He took the time to listen, asked thoughtful questions, and never once pressured me. When I had concerns or questions (and I had a few), he addressed each one with patience and transparency.

In an industry where it’s easy to feel like “just another sale,” Nicky turned the experience into something personal, honest, and truly enjoyable.
If you're looking for someone who’s not only knowledgeable and professional but also kind, genuine, and committed to doing right by their customers—look no further. I highly recommend him and will absolutely be sending friends and family his way.

Thanks again, [Salesperson's Name]! You’ve raised the bar for what car buying should be.

A great experience all round! Was super helpful, knowledgeable and gave me loads of honest advice, which made the whole process really easy! Ended up driving away with a brilliant car!

Tom helped me find the right car for me. I test drove t roc after looking at a few options and loved the car. It was an easy experience.

This was the best new vehicle purchase I’ve had to date. Great customer service and experience.

Good company to buy a car from. We were well treated bye a well informed sales person. We were offered a fair price for our part exchange. We did change our minds about the first car we were interested in. This was not a problem and we were treated well and given time to choose another car. Overall a good experience.

From the first enquiry through to picking up the vehicle, Ryan couldn’t have made the process easier. We’re not local, so the detailed video and review of the vehicle was a massive help. On the day of collection, Ryan made the process seamless and even gave us recommendations for places to visit, in Wales, on the journey home!
All in all, we would wholeheartedly recommend Sinclair VW Swansea for their great customer service and straight forward approach

I had a fabulous experience with Craig, he went above and beyond to help me find my new car. The car was absolutely sparkling upon collection but I did notice the little touches weren’t included this second time around purchasing a car from VW swansea like the car cleaning kit etc. I have seen on other peoples reviews recently that these were included with their cars. But overall, couldn’t thank Craig enough.

Having recently purchased a VW approved used from Sinclair Swansea, I would highly recommend the dealership. I live a long way from Swansea but has the confidence to purchase the vehicle due to the great information, negotiation and service provided from Craig at the dealership.

All staff especially the salesman Andrew were very helpful and respectful and were able to answer any queries or concerns that I had during my process of purchasing a new car.
I feel that I had a good deal in the price I paid. The car was immaculately presented when I went to collect it and appreciated the small gifts that were given with it. I was especially pleased with the offer of after care service and feel confident that I could call back in to the dealership if I have any problems. I also appreciate the information given about the availability of service plans.

Quick and easy to deal with

Work very hard for us to provide us the best finance package they could offer,was a pleasure to deal with once again