SkinSpaceUK Avis 

882
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

CEASED TRADING !!! Absolute shambles of a company. Im £100s of pounds out if pocket. I emailed to change an appointment just to get an reply saying they ceased trading and no future treatmen... Voir plus

Noté 1 sur 5 étoiles

I paid Skin space branch in Reading over £200 in advance for a course of six laser hair removal treatments, that I didn't have. Unfortunately, the salon closed before my course was completed, and... Voir plus

Noté 5 sur 5 étoiles

I've been having laser on my legs at the Manchester clinic and am seeing definite results. From a very dark start point the hairs that are growing back are much finer to the point where it doesn't r... Voir plus

Noté 5 sur 5 étoiles

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

882 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 23 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,4

Tous les avis

(882)

98 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had an excellent experience with Dee

I had an excellent experience with Dee. She was incredibly kind, professional, and attentive throughout my visit. She took the time to thoroughly explain everything, ensuring I felt comfortable and informed at every step. Their compassionate approach and clear communication made a significant difference in my experience. I would highly recommend Dee to anyone seeking quality care.

21 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Service is terrible..

Service is terrible..
The staff turn over is unbelievable, each time someone starts my sessions are never correct.
Inputting I have had areas done which I haven't.
Very disappointed

10 décembre 2024
Avis spontané
Logo de SkinSpaceUK

Réponse de SkinSpaceUK

Dear Nadia,
We are sorry to hear about your experience with us. Please can we ask that you email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Noté 5 sur 5 étoiles

Lovely place

I am currently getting Electrolysis on my facial area. I am a trans woman that was referred to SkinSpace and I am very grateful that I was referred to such an inviting, professional and warm establishment. My practitioner, Yasmin, made sure I was comfortable in every regard which I am deeply grateful for. I will gladly continue to use their array of services in the future.

3 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Still not received my refund. AVOID this company

Still not received my refund! I paid a deposit in July for £399. It is now November and I have still not received the refund that I’ve been promised. I have emailed and called the support team. I keep getting passed around to different people, but nothing is actioned.

23 novembre 2024
Avis spontané
Noté 2 sur 5 étoiles

9 months waiting for a refund

Update to previous review- I have now received my refund after the closure of the Richmond store after 9 months waiting. It took a very long time and numerous chaser messages, but they did eventually pay up. I would be wary of parting with substantial funds up front to this company, 9 months is way too long to wait and it seems a policy to only pay out small amount of refunds each month which is wrong IMO when funds are owed but good to know eventually they returned my money

21 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Dermal Filler…

Skin Space in Reading
I am extremely vexed and disappointed with the results of my dermal filler appointments. Despite having two lots of injections over a 1 one month period the last of them being less than a week ago, following my review appointment with the nurse the dermal filler has almost dissolved from my smile lines and mouth. I’ve spent more than £600.00 and still cannot achieve a long lasting look in the areas discussed with the nurse. Even if a top up was required there is no way the product should have disappeared to such an extent I less than 1 week. I cannot trust the product being used. I would never recommend. Polite and friendly service from staff is not enough and is not a substitute for substandard products. I feel misled as I believe the dermal filler should last at least 9 months if not longer.

12 novembre 2024
Avis spontané
Logo de SkinSpaceUK

Réponse de SkinSpaceUK

Dear Maxine,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Noté 5 sur 5 étoiles

Dee made me feel super relaxed and…

Dee made me feel super relaxed and comfortable during my treatment. She was really friendly and personable and told me a lot about other treatments which may be well suited to me!

I hope to have her again!

16 novembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Be very careful pre-paying

I would be very cautious buying in advance with SkinSpace UK. I was a customer at their Richmond location that they closed without notice before the treatment was complete (I turned up for an appointment one day and it was all boarded up.) I missed out on multiple treatments that I'd already paid for. There's no other branch near me and I was promised a refund for the treatments I didn't have. This was months and months ago. Despite multiple emails and multiple phone calls from me, I've not had the money back. They ignore contacts. I can't know what's going on with this company but if a company fails to provide a refund that's due then that is a big warning sign. If you do prepay for treatment, be sure to use a credit card, then you have protection against a company if they fail to deliver for a range of reasons, including the company getting into difficulty. All they needed to do was reach out and refund the amount due, but they didn't.

UPDATE: SkinSpace UK tried to have this review removed from TrustPilot, claiming that I've reviewed the wrong company. I don't believe that's true but I called and emailed them immediately - they ignored both the call and the email. So this remains unresolved.

14 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Skinspace Bristol - Truly great people and excellent support

Skinspace Bristol. There for Laser hair removal. Great reception, very friendly people, excellent facilities, delightfully flexible with bookings. One small issue I posted in an earlier review here, which resulted in instant, superb support and resolution. Wonderful experience overall. Looking forward to great results with Skinspace Bristol!

10 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceptional Service and a Friendly Atmosphere with Dee

I’ve been seeing Dee for my laser hair removal, and I couldn’t be happier with the experience. She’s incredibly friendly and always helpful, making each visit comfortable and enjoyable. Dee really listens to what I have to say, whether it’s about my treatment or just everyday conversation. Our chats always make the appointments fly by, and I genuinely look forward to seeing her each time. If you’re looking for someone who’s professional yet personable, I highly recommend Dee!

4 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Review

Dee, she makes me feel super comfortable every session without fail, really chatty and a girls girl! I love my appointments i never feel nervous or anything! She’s unreal!❤️

28 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best experience with olga

Today I attended my first session at skinspace birmingham city centre. It was wonderful experience. Olga from Latvia was very professional and friendly. She is very engaging and explained everything in detail. She is very welcoming and talkative. 5 stars for her. Overall best experience. Will definitely be coming back.

21 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

AVOID

If you have a young son/daughter that's timid (even though they're an adult) that is looking to use this place then make sure you (as a parent) go with them to their first consultation. Otherwise they will tell you that you have to pay for more sessions rather than being honest and giving you the OPTION of buying more sessions. My child was pressurised (bullied) into buying the sessions because staff are not honest, also they will not give a refund.

28 août 2024
Avis spontané
Logo de SkinSpaceUK

Réponse de SkinSpaceUK

Dear Lisa,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

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