Sky - 28 North End, Croydon Avis 

39
TrustScore 4.5 sur 5

4,5

Sky Shop, Unit 4, 28 North End, CR01UB Croydon, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

I visited to buy Samsung A 57 mobile. But that was very expensive 624 £. I checked in argos 459 £ with same specifications. I know that 624 was included earbuds. But its doesn't make good sound earbud... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

"I had a great experience with Malik in the sky store in West Croydon branch. The staff were friendly, helpful, and provided excellent customer service. Malik were attentive to my needs and made the... Voir plus

Noté 5 sur 5 étoiles

Prakash has been marvellous. He is very professional, knows his product inside out and is very friendly and helpful. I would highly recommend both him and the Croydon store.

Noté 1 sur 5 étoiles

Most reviewers were unhappy with their experience overall. Sky refuse to sent my puk code after cancelling my mobile contract for over 4months and charging the mobile every month Many customers e... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Entreprise de télécommunications

Écrit par l'entreprise

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Coordonnées de contact

  • Sky Shop, Unit 4, 28 North End, CR01UB, Croydon, Royaume-Uni

  • 02034 220360

4,5

Excellent

TrustScore 4.5 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,5

Tous les avis

(39)

10 150 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Not impressed

Well first of all it's hard to get a call centre that speak English then for the same contract on the website that wouldn't work for some reason it would of cost £103 but under the call centre it would of cost £200 then the call centre trying to get me to pay an emergency service of all sorts , all I wanted was to change the account from my 8o year old mother into my name as I already pay for it , but they said cannot do it so now have to wait 24 months to cancel it.

11 juillet 2026
Avis spontané
Logo de Sky - 28 North End, Croydon

Réponse de Sky - 28 North End, Croydon

Hi John,

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience left you feeling frustrated and dissatisfied.

I can appreciate how disappointing it must have been to encounter problems online and then come away from your phone conversations feeling that the information and options discussed weren't as clear or straightforward as you expected. When customers contact us for help with account related queries, they should feel fully informed about the options available.

It's also understandable that, after taking the time to discuss the account and your concerns, you're unhappy with the outcome and the impact this will have going forward. Clear communication is important, particularly when discussing account arrangements and contract commitments, and I'm sorry that your experience hasn't reflected that.

If you'd like to discuss your concerns further or find the right support for your situation, our teams are available here:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en

Thank you again for sharing your experience. We appreciate your feedback and are sorry that this has left you with a negative impression. Thanks, Becca.

Noté 5 sur 5 étoiles

Prakash has been marvellous

Prakash has been marvellous. He is very professional, knows his product inside out and is very friendly and helpful. I would highly recommend both him and the Croydon store.

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I would like to recognise Malik for the…

I would like to recognise Malik for the outstanding customer service he provided during my recent call with Sky.

Malik took the time to carefully review my account in detail and thoroughly explained all the options available to me. Rather than rushing the conversation, he patiently looked at my package, identified areas where I could make savings, and ensured I was receiving all the discounts and entitlements available to me. As a result, he helped reduce my monthly costs and secured the best possible deal for my circumstances.

What particularly stood out was his professionalism, knowledge, and genuine willingness to help. He was friendly, courteous, transparent, and made what could have been a complicated conversation feel straightforward and stress-free. I never felt pressured; instead, I felt informed and valued as a customer.

Malik is an excellent ambassador for Sky and a great example of how customer service should be delivered. His dedication, attention to detail, and commitment to helping customers deserve recognition. Thank you, Malik, for your outstanding support.

7 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

"I had a great experience with Malik…

"I had a great experience with Malik in the sky store in West Croydon branch. The staff were friendly, helpful, and provided excellent customer service. Malik were attentive to my needs and made the whole process smooth and pleasant. I would definitely recommend this branch to others and look forward to visiting again."
Inderia Ramsay

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Broadband

Broadband, tv, new phone. Absolutely stellar service from Prakashkumar. Thank you

30 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

What exceptional service from Elvis at…

What exceptional service from Elvis at the Sky store in Croydon, I had an issue in signing my credit agreement and he called customer service for me and he got the problem resolved. It took around 2 hours but it was problem with my account and is sorted.

27 mai 2026
Avis spontané

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