Sky - Chantry Centre, Andover Avis 

Réponse de Sky - Chantry Centre, Andover

22 févr. 2026

Hello Kevin,

Thank you for taking the time to share your experience and we're really sorry to hear how frustrating this situation has been for you.
We completely understand how upsetting it is to be paying for a phone you have never received.

We’d really like the opportunity to look into what happened and make sure charges are refunded correctly. If you’re willing, please get in touch with your account details so we can investigate this urgently and get things put right.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Jason

Réponse de Sky - Chantry Centre, Andover

21 févr. 2026

Hi Mr Hall,

Thank you for taking the time to explain what happened. When you contact us with straightforward questions, you should receive clear answers without being passed from one department to another. It’s also important that any conversation about pricing stays focused on what you’ve asked for — not on products you’ve said you don’t want.

Feeling pushed into a sales conversation, or spoken to in a way that feels overbearing, is not the experience you should have and I am sorry this happened. Being called back unexpectedly and having the same sales discussion repeated would understandably leave you uncomfortable and questioning whether your concerns were being taken seriously.

If you'd like to discuss this further, please get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Michelle

Réponse de Sky - Chantry Centre, Andover

20 févr. 2026

Hello Paul, thank you for sharing your feedback. I’m sorry to hear you’re feeling let down — when you’re paying for a service, it’s completely reasonable to expect it to work properly. Feeling like the cost doesn’t match the experience is understandably frustrating, and your comments highlight where we need to do better. This is something we'd certainly like to support with.

You can get in touch with us by using these links:

· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us

Thanks, Tony

Réponse de Sky - Chantry Centre, Andover

20 févr. 2026

Hi there,

Thanks for taking the time to leave your review. I’m really sorry to read you’ve had such a disappointing experience, that’s certainly not the level of customer service we aim to provide.

We’d really like the chance to understand what went wrong and offer the support you should have received.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts — we’re here whenever you need us.

Thanks, Gillian

Réponse de Sky - Chantry Centre, Andover

19 févr. 2026

Hi John

Thank you for taking the time to share your experience, and for being a customer for so many years. I’m really sorry to hear how disappointed you felt after receiving a reward offer and then experiencing issues with the delivery and follow up. When you’ve been with us for a long time, the process should feel smooth and well managed, and it’s clear this didn’t come across that way for you.

I'd like to understand exactly what happened so I can review the reward, the delivery process and the support you received. To have this looked into, please get in touch with a brief reference to this review, and I can take a closer look at this.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Nicole