Sky - Westfield London, White City Avis 

Réponse de Sky - Westfield London, White City

Actualisé le 28 janv. 2026

Hello Armin,

Thank you for taking the time to share your experience. We are really sorry to read about the delays, the inconvenience caused, and the additional costs you have incurred. This is far from the standard of service we aim to provide, and I completely understand how frustrating this must have been—especially when you rely on a stable connection to work from home.

Your feedback about the engineer visits and the difficulty reaching our support team is extremely important. We want to make sure situations like this are resolved quickly and prevented in the future.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Jason

Réponse de Sky - Westfield London, White City

18 févr. 2026

Thank you for taking the time to share your experience Javed, and I’m really sorry to hear about the ongoing issues you’ve faced with charges continuing after your handset was returned, especially when it was already confirmed as received. You should never have to chase for something so straightforward, and I completely understand how frustrating this has been.
It’s disappointing to hear that your repeated attempts to resolve the billing error resulted only in delays and generic responses. Clear communication and quick action are essential in situations like this, and you deserved a far more transparent and accountable resolution from the start.
I’d really like the opportunity to review what’s happened with your agreement and ensure those incorrect charges are addressed properly. If you’re willing, please get in touch with us directly, and we’ll make sure this is escalated to the right team for a proper investigation.
Thank you again for raising this — your feedback helps us improve, and I’m sorry this has been your experience.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle

Réponse de Sky - Westfield London, White City

18 févr. 2026

Thank you for taking the time to share this, I’m really sorry to read about the damage caused during your installation. You should never be left dealing with property damage, chasing builders for quotes, or feeling unsupported after something like this happens. That’s understandably frustrating and not the level of service we want to provide.
When damage occurs during an install, it absolutely should be handled properly, with clear communication and accountability throughout the claims process. I’m sorry this hasn’t been your experience, and that you’ve felt let down by both the support and the follow‑up you’ve received.
Your feedback will be passed to the relevant teams so situations like this can be handled more effectively in the future. If your claim is still ongoing or you need help progressing it, please get back in touch so we can make sure it’s looked into correctly.
Thank you again for sharing your experience.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle

Réponse de Sky - Westfield London, White City

18 févr. 2026

Thank you for taking the time to leave your feedback Peter. I’m sorry to hear that your current speeds aren’t meeting your expectations.
To clarify, all broadband speeds on our packages depend on the infrastructure available in your area. This includes the type of line connected to your property and the maximum speeds your local network can support. When you joined, your contract would have included your guaranteed minimum download speed, which reflects what is realistically achievable at your address rather than the headline speeds of the package.
I understand how frustrating it is to see “Superfast” but only receive around 24Mbps, especially when comparing it to general Ofcom definitions. Your experience is exactly why we provide personalised speed estimates and guarantees before you sign up—so you know what speeds your home is capable of.
If your speeds are falling below the guaranteed minimum stated in your contract, please get in touch with us directly so we can run checks and discuss your options. We’re here to help make sure you’re getting the service you should expect.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle