Sky Parking Services Avis 

Hi,--SEE BELOW FOR UPDATED STATUS AND FIVE STARS NOW.
I have been reading the reviews and I am having the same problems as most people.I have e-mailed three times ans cannot get through on the number.We made a booking for new year and then had to cancel due to covid.I cancelled our lounge bookin in plenty of time but have yet to recieve a refund.Please could you look into this for me .REF:GARXA11XDG.LOUNGE REF :CLZSZT.
Thank You
Janet Garrett
Well just had a lovely telephone call with a gentleman who advised there had been issues with cancellation notifications from the lounges been sent onto them,I had been issued a refund but for some reason this had expired in March and was not showing on my account now.He advised that this was the case and I apologized for having not seen it originally.Also the gentleman advised that he would send me a discount code to use on our next booking. I did have reservations about the company and the gentleman said that they were getting back on track.Over the moon it has been sorted with polite and courteousness.five stars -Thank You

Having used SP in the past we were more than happy with the service when going into booking this trip away

I stupidly managed to book the wrong dates in the excitement of getting our upcoming holiday sorted. I tried various methods of contact to amend the booking without much luck and left a review on here. Within hours the booking was cancelled so that I could rebook and I'm now happy with the outcome.

My only advice would be to double and triple check everything before you click pay as that would've solved everything !!

Appalling and stressful experience. Booked parking to fly from London City Airport last August (receipt no #1859-7007. On arrival, the telephone number did not work so I was left with no choice but to leave my car in the Airport car park and pay £300 when I returned. Since August I have been trying to get a refund and compensation from Sky Parking Services for the £350 in total I was down from this experience. I have had nothing from them and they are impossible to contact. Appalling and stressful and very much feel I have been scammed. I will write to Groupon separately to inform them of how this company operates. I have been trying for 9 months to get a refund and compensation and have got nowhere. Avoid them like the plague.

Update: Thank you for your reply. I have contacted you via email, please can we discuss further. I just want my money back.

I am going on holiday in less than 2 days and had to change my car but did this within the given time and still heard nothing. My flight is early hours so needed confirmation the amendment has happened but still today, it says its not processed. You can't call them as the number doesn't work. I've submitted this online, emailed and also messaged on Facebook. This is the worst start to what should be a lovely holiday. As I can't trust that by tomorrow early hours in the morning I can safely arrive at the airport car park and get in I have no choice but to start making other arrangements. Really really not good. Who displays a telephone number that isn't set up to take calls? Warning signs right there. I will now join the long list of others trying to get a refund.8398PYQKVX

Awful DO NOT USE
Purchased 2 x guest on the 18th March
I then found out 3 weeks ago TUI changed the flight from North Terminal to South Terminal and have emailed info@skyparking.... over 6 times and heard nothing back. The phone number provided on the webaite, all emails, search engines and social media is not even a valid phone number.

To think a reputable company like wowcher endorse and sell products on behalf of companies like this is another appalling aspect

Need to make changes ASAP when it is out of my control is extremely frustrating to say the least

I booked a lounge through wowcher and this company. Since booking my airline has changed the terminal. You cannot contact them. there advertised phone number and phone number from auto email replies go through to nowhere. The phone number on the booking confirmation goes through to an auto message telling you to contact travel extras. I contacted these and they have no booking of mine with themselves. They don’t reply to emails or the cancellation request via the online account. Several emails sent for a refund inline with booking conditions and no reply!!! I’m still waiting!!!! Possible fraudulent company!!
MK2XFUJKOE

Still no refund received!!

Almost a year later and I'm still waiting for a refund from parking that I did not use. I wrote a review a few months ago and had a response saying I was talking about the wrong company and that they didn't have a booking for me..I have email confirmations, an account and screen shots to prove that the booking was made with this company. We booked Blue circle meet and greet parking and then had our flight times changed so I tried to contact the company to change the times when we needed to drop off and pick up the car..nothing. So then I tried to cancel completely and book elsewhere..my online account showed a cancellation request that said it would be processed in 24 hours...it's been a year and the same message is still showing. My booking number is 6DL46XMSVN and was made for a booking that was meant to happen last December at Heathrow airport. I am still yet to receive a refund for this booking. I'd be grateful if someone could reply to this or even issue a refund straight away.

A few days ago I posted a review on this site as a result of building frustration and dissatisfaction with Sky Parking Services. Today my review has a different tone. I’m happy to say that a gentleman from the company contacted me personally and we have finally resolved my issue, very satisfactorily I hasten to add. Reading between the lines and in my view, SPS has experienced some struggles through the pandemic and possibly lost its way. Whilst it’s not an excuse to ignore customer queries, I do believe in trying to resolve things amicably and giving people a second chance. Rather than seeking a refund, I’ve finally been able to rebook a lounge for our rearranged travel date. The gentleman in question was most apologetic and made every effort to ensure we achieved the right outcome. The phone number that isn’t set up to accept calls is no longer in service. I’ve suggested that SPS remove this from their site as it adds to people’s frustrations when they can’t make contact, especially when emails aren’t being replied to. I believe they have another number which is live, so hopefully this will be added to their site instead. Now I have my lounge and I’m very thankful to Will.

Fantastic service, so convenient and easy to use. Quick email confirmation and clear instructions about car parking after booking, made for a hassle free holiday.

Poor service, or even non-existant service. Booked parking at Manchester airport for a week's holiday starting 9th May. Due to a health issue I had to cancel the holiday. I tried to edit the parking dates for a holiday later in the year. Website would not allow me to edit the dates. So I decided to ring the customer help telephone number. Apparently the advertised support number "was not set up to receive incoming calls". With no other option, I went back online and cancelled the parking. This was mid April and a few weeks before I was due to travel and within policy. I got a notification saying they would aim to deal with my cancellation within 24 hours. To-date I have heard nothing. If I go online and enter the booking it is still telling me "they aim to deal with my cancellation within 24 hours" some six weeks later. I am pissed off.

I booked and cancelled on the same day. I've been trying to get my money back since 6th May, we are now the 18th and still no refund, ive sent numerous messages none answered, and the phone no doesn't work. Will never use again. I just want my money back, and hey presto email to say refund being processed today.

There is an awful parking place.
And I they need to sort a better customer support.

W. Sarmiento

It was SPS that took my money and facilitatred the booking so you have some responsibility when things go wrong. To just try and wash your hands of it and blame another company is unacceptable.

I booked an airport lounge at East Midlands for myself and my children.
When I arrived at the lounge it was closed!
They advised that SPS should have emailed me to inform me of the closure and refunded my money - THEY DID NOT

I have sent several emails and they have all been completely ignored.

Awful customer service. I definately wont be using them again.

Awful company. Take your money, don’t provide service then you cannot speak to them to get the money back. Basically fraud. Still used to book lounges at airports. Avoid

Best way to get your money back is to contact your bank and get review this fraudulent company on every platform possible

This is how this company deal with people.

Had an issue with my booking with their car park provider recently and had raised complaints with the SBS team (booking agent). They managed to resolved the issue for me quick and professionally.

After having trouble with my original booking through carpark. I have been contacted by booking agent. Speedy resolution and very professional service. Matter has been dealt with and I'm happy with outcome. Will use SKY Parking services in the future.

Dont use at all , conmen at the best ive still not had my refund from over 15 months , no telephone number , no emails returned etc total disgrace .

I booked with this company pre covid.
I got an email asking if they could save this until things got back to normal.

Ive emailed them 5 times now and not had a response. The telephone number does not take calls and I dont know how to get hold of them.

The irony is - I keep getting marketing emails from them.

Does anyone have a contact number that works?

Booked multi storey parking at Manchester. Turned up and barrier didn’t go up. Lady said take a token as couldn’t find booking. I spent all holiday worrying I would be hit with a £500 bill to leave. Fortunately a lovely lady allowed us out after I went through my confirmation but said they wouldn’t be paid for it.

They did everything they promised and at a very reasonable rate. No complaints at all