My car was booked at Heathrow Terminal 3 on the 10th of October 2025 till the 18th of October 2025. Before arriving back I was told to call when I had touch down at Heathrow within an hour before ar... Voir plus
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Lisez les avis des autres
very helpful with assisting me when changing the vehicle reg on my booking at no extra cost due to my vehicle being in for repair. thank you
My self and my family was suppose to travel to srilanka due to the war we couldn’t fly as the airline was kept cancelling our flights till the last minute on 18th march ,however sky park still mana... Voir plus
L'entreprise a répondu
I needed to change our arrival time as l had originally put it in wrong . They got back to me very quickly and it was sorted out, have used skyparks before and will definitely use again. Great cu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de SkyParkSecure.com
Écrit par l'entreprise
Please review your experience during the booking process, and any interaction you may have had with SkyParkSecure customers services rather than the car park itself.
If you have had a poor experience with any of the car parks that we compare, please contact us so we can resolve the issue on your behalf.
Negative reviews on this page have no effect on the car parks themselves, and they prevent us from dealing with and resolving your query in a timely manner.
About SkyParkSecure
SkyParkSecure is one of the UK's leading airport parking providers. Our website allows customers to compare 300 parking options at 28 UK airports, and over the last 15 years we have helped over 3 million customers park their cars, saving them over 7 million pounds in the process!
We’re not the car parks themselves, but we do compare each parking service for you so that you can get the best price. That’s because we work for you, not the car parks, and by purchasing parking spaces in bulk, we are able to negotiate and pass on higher discounts to you, our customers.
Compare airport parking with confidence — with SkyParkSecure..com
SkyParkSecure Ltd. Details
Écrit par l'entreprise
- Airport Parking at all UK airports
- No matter which airport you are travelling from, rest assured that SkyParkSecure only deal with the very best car parks all across the UK so that you know you are getting the best possible start to your holiday or business trip.
- Park and Ride
- BEST FOR: low price Simply put; you park your car in a car park near to the airport and hop in a shuttle bus to the airport.
- Meet and Greet
- BEST FOR: ultimate convenience Simply drive to the airport terminal and your car will be looked after by a fully insured chauffeur who will take it to a secure facility near the airport.
- On Airport
- BEST FOR: closest to the airport These services are usually the option that is closest to the airport and are often run by the airports themselves.
- Price match guarantee
- At Skyparksecure, we pride ourselves on offering the lowest and best available prices for secure car parking at all UK airports. On a daily basis we compare the prices on offer from over 200 airport car parks to find our customers the best available deals. We back up that statement with our price check promise.
- Our Promise
- If you think you have found the same parking product for less, we need to know, so please get in touch, but remember that the product you are comparing has to be the same in all respects! In the unlikely event that you do find the same Airport Parking product for less within 24hours of making a booking with us, tell us and we will match the price or refund the difference.
- We will always fight for our customers
- Our customer first policy means that we always aim to resolve any issues with the customers best interests at heart.
Price Check Promise
We'll match competitors price plus give you a 10% discount on your next booking!
At Skyparksecure, we pride ourselves on offering the lowest and best available prices for secure car parking at all UK airports. On a daily basis we compare the prices on offer from over 200 airport car parks to find our customers the best available deals. We back up that statement with our price check promise.
2. The product that you are comparing must be exactly the same as the one purchased from Skyparksecure.
3. You must make your claim within 24 hours of making and paying for your booking with Skyparksecure.
4. Successful claims will not be paid until after the return date originally booked. 5. Cancellation of the booking cancels your right to claim under this guarantee.
The following exclusions apply to price comparisons that will be considered as part of any claim made under the Price Check Promise.
1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
Our Promise
If you think you have found the same parking product for less, we need to know, so please get in touch, but remember that the product you are comparing has to be the same in all respects! In the unlikely event that you do find the same Airport Parking product for less within 24hours of making a booking with us, tell us and we will match the price or refund the difference. We will also give you a 10% discount on your next booking (*subject to the following terms and conditions).
Terms and conditions
1. The price check promise only applies to airport parking products.2. The product that you are comparing must be exactly the same as the one purchased from Skyparksecure.
3. You must make your claim within 24 hours of making and paying for your booking with Skyparksecure.
4. Successful claims will not be paid until after the return date originally booked. 5. Cancellation of the booking cancels your right to claim under this guarantee.
The following exclusions apply to price comparisons that will be considered as part of any claim made under the Price Check Promise.
1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
Coordonnées de contact
Skypark House, 10 Newton Drive, FY3 8BS, , Blackpool, Royaume-Uni
- info@skyparksecure.com
- www.skyparksecure.com
3,8
Bien
13 k avis
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Cancellation Failure
I tried to cancel my booking 30hours before parking (there is 24 hours rule for cancellation) I tried 3 times. All of that, system showed me a message your request is updated and you will have an email shortly. Then in the morning I did not get any email and when I checked the system my booking is still present and there is no cancellation option due to timeframe. There is no phone number or live chat option for urgent enquiries. System is fault. I do not understand why this very common organization for airports is that much unreachable.
13 février 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Ziya,
Feedback is vital to our business and we appreciate you taking the time to post a review although,
Our customer service team can be contacted via our contact form, email or live chat.
I can view you contacted us on 13/02 and we responded the same day to advise we were investigating your query.
I can view there was a technical issue which meant the booking was cancelled however this was still showing as live and no refund was processed.
I apologise for any inconvenience this may have caused and can confirm your refund has been processed to your original payment method.
Kind regards,
The SkyParkSecure.com Team
Worst customer service ever so far!
Don’t touch them with a barge pole!
SPSAPI-865905
booking number above just incase they actually bother to read this and heaven forbid- put their mistake right.
We are due to travel for a weeks holiday from East Midlands airport on Sunday 15th February 2026.
I paid £150 for parking, fast track and the premium lounge facilities to placate my husband as he takes some persuading to use airports due to the rip off nature of the travel industry.
I’ve gone to print off my bookings to spot that they have booked the wrong dates 14th February instead of 15th.
Now, I know it’s their mistake because you have to put in your flight numbers and times so it’s definitely been confirmed incorrectly. I’ve sent an email pointing out the mistake to be told that the booking is not changeable!
Hang on a minute! This is your mistake!
They are also uncontactable via live chat or telephone. There’s a red flag in itself.
You submit an email and they send you an unhelpful reply back as and when they can.
Terrible customer care and totally unhelpful and unprofessional, I feel like they’ve thumbed their nose at us and hate to say it but husband might just have a point. What’s the point of being stressed out when going abroad. Another nail in the coffin of foreign holidays for us.
10 février 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Customer,
Thank you for taking the time to leave a review.
Our customer service team can be contacted via our contact form, email or live chat.
I can view you contacted us and we advised if a new booking is made for the new details we will cancel and refund your original booking, this is due to bundles being non-amendable. You have provided a new booking refernece and you booking has been refunded.
To confirm, when making a booking on our website customer enter the airport, dates, times and guest number and then click search.
The website then provides a list of the available car parks for the dates and times selected on the initial search page. Once you have selected a car park and added any optional extras, you are taken to the booking summary which shows the products along with the dates and times selected, it is only at this point the flight details are added.
The flight details therefore have no affect on the dates as these are selected on the initial search page. To change the dates you would need to go back and enter the correct details.
We are sorry that the incorrect dates were booked however, our customer service team advised the process to rebook and receive a refund for the original booking you have followed this process and a refund has been processed.
Kind regards,
The SkyParkSecure.com Team
Made a booking for Heathrow airport…
Made a booking for Heathrow airport parking in advance and needed to change the vehicle. Emailed and received a reply very quickly with new and amended details. Great service
5 février 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Wendy,
Thank you for your email.
We are glad to hear our customer service team were able to assist you efficiently .
Kind Regards
The SkyParkSecure.com Team
Quick response to my email.
Contacted SkyParkSecure directly by email as I couldn’t find any confirmation for my car parking booking. Received a reply within 30 minutes and all sorted now. Brilliant service when you know what to do . Don’t bother with online form.
6 février 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Customer,
Thank you for your email.
We're happy to hear that our customer service team quickly resolved your booking confirmation issue.
Kind Regards
The SkyParkSecure.com Team
Highly inaccurate FEEFO reviews
Highly inaccurate FEEFO reviews. Booked an airport car park and had a lot of trouble with the car park. Tried to leave a review to say the FEEFO reviews are highly inaccurate as they represent sky park secure and not individual car parks and they blocked my review from being published.
Avoid using sky park secure, they hide behind not owning the car parks which is true. But they also shouldn’t leave an inaccurate 5* reviews for the car parks when they are in fact blocking all negative reviews from being published. For info…. It was Imagine car park John Lennon airport which has 5* reviews on sky park secure website however Google and trip advisor reviews are 1*. Car park drove the car around for miles and stole our sat nav and parked it unsecure!
2 février 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Helen,
We are extremely sorry to hear of your experience at the car park.
SkyParkSecure.com are an online only price comparison website and booking agent for car parking services that advertise through us nationally. We do not own or operate the car parks or provide the services onsite.
This review page is in relation to the booking services provided by SkyParkSecure.com rather than the car parking service you used and we have therefore requested that your review is removed as it has been posted on the incorrect company profile.
Since you haven’t left a booking reference number with your review, I have been unable to check this in our system. If you did book through our price comparison website, please send all of the details of your complaint and your booking reference to info@skyparksecure.com to enable us to advise how to progress your complaint.
If you did not book through SkyParkSecure.com, you would need to contact the booking agent or the car park you booked with directly. Please also remove your review from our page and ensure that it is posted on the profile for the car parking company you used.
Kind Regards
The SkyParkSecure.com Team
Réponse de SkyParkSecure.com
Dear Lauren,
Thank you for taking the time to leave a review.
We appreciate your kind words regarding our customer service team.
Kind regards,
The SkyParkSecure.com Team
Quick response to my query
Quick response to my query, dealt with efficiently.
30 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear David,
Thank you for taking the time to leave a review.
We are happy to hear that your query was addressed quickly and efficiently.
Kind regards,
The SkyParkSecure.com Team
Highly recommended
A booking was made with SPS for a forthcoming cruise which we were very happy with - pricing, procedure & location. Unfortunatley due to unforseen family circumstance we were unable to travel and a cancellation was necessary. SPS were very understanding and repaid our costs without question immediately.
29 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Graham,
Thank you for taking the time to leave a review.
We're happy to hear that you were pleased with our web booking service and that we were able to assist you with your cancellation.
Kind regards,
The SkyParkSecure.com Team
So far so good
So far so good. Booked and order confirmation through. When checked with customer service-very quick and courteous. If parking as good, will be quite happy
28 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Jillian,
Thank you for taking the time to leave a review.
We are happy to hear that your booking and confirmation went smoothly. We appreciate your kind words regarding our customer service team.
Kind regards,
The SkyParkSecure.com Team
My cause for concern was well handled…
My cause for concern was well handled in a timely manner with understanding and a goodwill gesture was well appreciated. Thank you for paying attention.
28 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Sammyboy,
Thank you for taking the time to leave a review.
We are glad to hear that our handling of your concern was dealt with efficiently.
Kind regards,
The SkyParkSecure.com Team
The service is so professional I would…
The service is so professional I would recommend it to all my friends
23 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Thomas,
Thank you for taking the time to leave a review.
We are happy to hear that our service met your expectations and we thank you for your recommendation.
Kind regards,
The SkyParkSecure.com Team
Had to make an amendment due to airline…
Had to make an amendment due to airline changing flight times. Couldn't get through to the customer help on the phone but emailed and got a reply instantly sorting out the question I had. Great service
23 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear John,
Thank you for taking the time to leave a review.
We are glad to hear that our customer service team were able to swiftly resolve your amendment request.
Kind regards,
The SkyParkSecure.com Team
Réponse de SkyParkSecure.com
Dear Georgina,
Thank you for taking the time to leave a review.
We appreciate your kind words and we are so glad that we could be of assistance to you.
Kind regards,
The SkyParkSecure.com Team
Company responded very quickly and…
Company responded very quickly and refunded my parking payment duexto me being incapacitated and not able to fly.
A great company to book with well done and thank you.
21 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Graham,
Thank you for taking the time to leave a review.
We are happy to hear that we could assist you with your refund and are grateful for your feedback.
Kind regards,
The SkyParkSecure.com Team
Had a query and message skypark
Had a query and message skypark, quick response and solved my query
12 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Linda,
Thank you for taking the time to leave a review.
We are happy to hear that our customer service team were able to quickly resolve your query.
Kind regards,
The SkyParkSecure.com Team
easy and convenient - rude staff
Sky park was easy and convenient. Unfortunately I had an interaction with a member of staff I still can’t believe happened. After confirming I was in the right premises I was met with sarcasm and aggression. I do not need to feel like I’m going to have a fight with a member staff when going on a family vacation.
11 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Customer,
We are extremely sorry to hear of your negative experience with the car parking service you used on this occasion however your review has been posted on the incorrect company profile.
SkyParkSecure.com are an online only price comparison website and booking agent for car parking services that advertise through us nationally. We do not own or operate the car parks or provide the services onsite.
I can see that you have sent us the details of your complaint, and we are awaiting your response with any additional evidence.
This review section is in relation to the booking services provided by SkyParkSecure.com rather than the car parking service you used.
If feel you would like to update your review to score to reflect the web booking experience you are welcome to do so by clicking the link within this email amending the review.
We hope that you will give us the opportunity to deal with your complaint and as always, we are committed to resolving this for you in line with our customer first policy.
Kind regards,
The SkyParkSecure.com Team
I called with a booking querie and was…
I called with a booking querie and was assured it was sorted out and email sent with confirmation within a short space of time. Great customer service thank u
7 janvier 2026
Avis spontané
Réponse de SkyParkSecure.com
Dear Donna,
Thank you for taking the time to leave a review.
We are happy to hear that your booking query was answered efficiently. It's great to know that our customer service met your expectations..
Kind regards,
The SkyParkSecure.com Team
Honestly from the bottom of my heart…
Honestly from the bottom of my heart they were AMAZING! I dont write that half heartedly!!
I was nervous in the beginning because ive always used the bigger companies and used shuttle busses.
NEVER AGAIN!
The team from the moment you arrive make it so easy and pleasant.
We pulled up to a barn conversion and saw cars outside......bingo! Then when I went in i was greeted by two lovely gentleman and gave my details over and once unloaded my keys also.
We then went outside loaded our suitcases in the back of a large van style taxi (very clean and comfortable). My partner sat in the front as he is so tall and chatted away with both drivers to and from the airport.
Moments later after driving passed so lovely fields, we are pulling up outside a gorgeous hotel. We unload and across the car park (a moments walk if that) is the airport!!
Honestly the ease was an amazing relief and no jokes aside one of the best companies ive dealt with in a while! P.s the driver on the way home had me cracking up and after a stressful journey it was much needed!! 😘
Thank you again!!
19 décembre 2025
Avis spontané
Highly Recommend
Just used SkyParkSecure for the first time.
Our trip was from Healthrow T2, & could not have gone any smoother.
On arrival I was looking where to park, when I heard someone say my name & directed me to a parking spot, I don’t know his name unfortunately.
On our return, collecting our cases took longer than expected, Zed went above & beyond, waiting & helping with tickets. Very patient. Thank You.
Highly recommended, & will definitely use again.
Well done.
Mark.
3 janvier 2026
Avis spontané
I have been using SkyParkSecure for…
I have been using SkyParkSecure for years. The prices are always competitive and usually cheaper than other companies. Their customer service/support team is always responsive and very helpful!!
I recently had an issue with a booking which the resolved and there was no meed to chase them.
24 décembre 2025
Avis spontané
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