Slumberdown Avis 

It was really quick to arrive and looks and appears to be good quality. The dog hasn't eaten it yet!

Well, cost, value and delivery great. Now it'll be down to time living with it to finally decide whether it was worth the money. So far after just one night, its warm, heavy (what I wanted) but noisy (which I didn't) but time will quieten that down I hope.

Terrible customer service - my electric blanket developed a fault and despite being within the warranty period I am still waiting for my replacement to be sent out to me despite sending chasing emails and still no response. So frustrating and disappointing.

very happy with electric blanket best on market

I have a light weight wonderful wool and just got the heavy weight wonderful wool. Filled with British wool, these duvets are the best I have ever used.
I had the best nights' sleep and felt refreshed in the morning.
LOVE WONDERFUL WOOL DUVETS

great quilt its very warm and was at a very cheap price.

Received my order, outer packaging all ripped, no further outer delivery packaging & my duvet was filthy!

Having spent a considerable amount on the replacement of multiple items (3 duvets, a topper & 2 pillows), i was excited for them to arrive now the cold weather is creeping in.

When they did arrive, poorly packaged as both deliveries had split with items exposed, i noticed that one of the pillows was faulty having not been sewn fully down on side.

I reached out to Slumberdown using the form on the website & received an automated reply stating that they would aim to reply in 48hrs.

10 days later, & despite numerous attempts to chase this up (although with no contact number listed I simply had to continue to use the email addresses that I could find), I have had zero response which I find appalling.

They like to harp on about being a British company blah blah blah but with the poor & basically unacceptable service that I have received, or not in this case, I can understand why people use cheaper alternatives from other overseas suppliers.

What does it take to acknowledge an error, apologise & provide a replacement. It would have all been sorted in a matter of days but no, not this company.

As it stands I will not be giving my money to such a company who treats their customers so poorly.

Excellent item , perfect for the cold nights drawing in 👌keeps its shape when the bed is made .

I ordered a 3-in-1 duvet (10.5 tog and 4.5 tog) direct from the Slumberdown website. The quilt(s) arrived promptly but when I went to use it (Wednesday evening) I noticed that part of the material on the edge of the 10.5 tog duvet had not been caught in the stitching (meaning there was a hole at the edge of the quilt and the material was frayed).
I emailed customer services (on a Thursday) and attached a photo of the fault. The auto reply advised they would aim to respond within 48 hours.
On Monday I received a response asking me to send photos of the fault and back and front of the duvet label. I responded (with the required photos)at 17:02 on the same day.
I have yet to receive a response to my last email (it's now 12:30 Thursday).
The duvet was a purchase for my very elderly mother who is struggling to keep warm in bed so I am about to get my sewing machine out and repair the duvet to try and sort things out for her.
I am disappointed by Slumberdown customer service. Had I purchased the item from Amazon this matter would have been resolved within 48 hours.
Lesson learned!

Lovely quality. Pleased I bought king size for a double bed.

Wow! I'm so pleased with the products I bought from Slumber down. The whole ordering process was quick and easy,they had a special discount on products for Winter and I received them the next day!

I ordered the extra deep mattress topper which has made my bed super comfy and also the 100% sheep's wool duvet which is a game changer when it comes to cosy nights.

Would definitely recommend if you too want a great night's sleep.

Quick delivery, excellent duvet. It is a bit noisy though when you move the duvet, you can hear it!
Warm but breathable . Fits perfect in the duvet cover.
Good value for money.

Ordered item2 weeks ago and still not arrived. Have emailed and messaged Slumberdown, however I have not had any response. Very poor service

EDIT - After placing a second order I'm afraid I have to adjust the previously five star review below down. We ordered another duvet in a lighter tog as, since the nights were warmer than expected the 13.5 tog was proving too much. We ordered on 27th November (two and a half weeks ago). The delivery arrived on 30th November, well within the 3-5 day (exc. Sun & hols) estimate... Except what arrived was a pack of two pillows. With two address labels, one for a random stranger. This in itself is just a mistake, an annoying one, but it happens. However, I emailed the company using their contact form on 30th November (which said it had submitted correctly) and still haven't heard back from them now on 14th December, 10 working days later, meaning we're still missing our order. I understand this may be a busy time of year for duvet sales (I work in a small company in customer support, so I can definity understand the struggle of longer response times at certain periods!) but this is an unacceptable amount of time to be waiting for just a reply when I've not received my item at all. The price has even dropped by a small amount since I ordered!

I didn't want to add to the backlog if I could help it so I messaged on Facebook instead, twice during this time, and both times was given an apology and told it would be passed on. But still I'd heard nothing so in fear my original email had actually been lost or not gone through, I emailed again on the 10th. I still haven't had anything except an auto reply saying they have an extended response time right now of 5 working days due to high demand, but it will have been more than double that when I eventually, hopefully, get a reply!

It's a shame as the duvets are good and it's nice to buy directly to support a small business. But I'd be hesitant to do so again on the off chance I do have a problem with my order.

----
We already had a Slumberdown summer duvet, ordered via a popular retailer, which we really liked - just the right weight and temperature for the summer months, didn't need to go down to just a sheet on hot nights any more! When we wanted to get a winter one too, the other retailer was out of stock, so we bought from Slumberdown directly and I'd definitely recommend! The price was better direct than the standard price in the other shop, and delivery was quick and easy. Happy with the quality of this duvet too, nice and cosy but not over hot and very comfy and fluffy. We'd definitely buy direct from Slumberdown again in the future.

ordered a wool duvet and pillows as wanted a natural fabric duvet to go with recently bought linen sheets. products arrived quickly and i'm so pleased i bought them as they both feel great and the duvet keeps me both warm when i get into bed and stops me getting too hot in the night. Wish i'd bought it years ago as have been sleeping so much better !
the only downside is the duvet makes a crinkling sound when you move it - which is strangely comforting! and the pillows are very full - so i dont use them to sleep on but they are amazing for resting on - which was the desired purpose

This is the second electric blanket I have had from Slumberdown, same model.
I was so pleased with the first, when it started to fail I decided to get an identical one.
Loved the hot foot warmer!
Ordering online was easy.
It took a while for the package to reach the courier, however, it was the weekend.
I have not actually put the new blanket on the bed yet, will save that for later in the winter.
I checked that all was working on arrival and it is perfect.
If it performs the same as my previous one I shall be well pleased.