SMOK Avis 491

I purchased a Smok Nord 2 from my local vape store in mid May. I had to trash it by the end of May. To replace it, I ordered two Smok Vape 2 pens from an online vape site and within hours of recieving them I trashed another. The glass tank busted while I had the vape pen in my mouth. The second one is already leaking. I emailed SmokTech support, so far no reply. I will never use their products again. We vapor lovers should come together and design the ultimate vape pen. Update June 30, 2021. The second SMOK Vape Pen overheated and just quit working like the Nord 2 did. It just started vaping on it's own without depressing the button. I've sent both pens back to the online site I ordered from and they are giving me store credit. I told them I was not satisfied with SMOK products and did not want replacements.

I bought a SMOK V2 vape pen and it has to be the worst pen vape I've ever used. It constantly leaks out of the airflow holes which are directly above the charging port, not the smartest design. The battery life is abysmal. But the worst is the spit back. I have a burn from hot liquid firing out of the mouth piece and landing on bare skin.

Worst product ever, will never buy SMOK again.

Gutes Design das war es dann auch schon.
Akkuträger sehr schnell defekt, Köpfe laufen aus.
Würde von dem Hersteller nichts mehr kaufen.

Terrible, deceitful company. I purchased a device which was faulty, so I went to the Smok website to claim warranty. Unsurprisingly, the website never truly took you to the warranty page, and when I eventually found it, the website was purposefully designed so that the warranty claim could not be completed. What followed was 4 months of emails between myself and the company, whereby they demanded video evidence. On receiving this, they cut all contact, showing their warranty guarantee for what it is: a criminal scam. Customer Service person Alice Zhu was handling my claim, and was an utter disgrace from day one. I would highly advise avoiding this Chinese scam artist company at all costs.

Never shipped my order. All they did was create a label to make it look like it was "shipped" but they never actually put it in the mail stream. Zero response to my requests for more information. Had to file a claim with the payment company. Avoid buying here.

Bought a SMOK RPM Lite whose plug broke shortly after purchase. They said it was not their problem, wouldn't replace the easily replaceable plug and said I'd have to buy a new unit.

Instead, I purchased a SMOK nord 4 that came with 2 tanks. BOTH LEAKED. Again "Not their fault." (???)

Picked up a new, but discontinued SMOK Alien. The NEW tank drips. Replaced all the rubbers/rings and it still drips juice.

The sales person at the vape shop later told me that "SMOK is notorious for leaking".

After some debate, SMOK decided to send me a $30 coupon and one for shipping. Dozens of attempts to place the order failed. (I was using my Galaxy S20) When I FINALLY used my laptop the order went through. Perhaps their site is incompatible with Galaxy S20, Android or Mobile in General. (I suggest if you have to deal with customer support or with purchases, use a REGULAR computer or Laptop. NOT MOBILE!)

My advice? DO NOT EVER purchase ANYTHING that comes under the SMOK brand until they fix the leaking issue. Seems like all vapes might leak, but not this much. (Update: It's been over 9 months and SMOK still has not sent me my order.)

I have never in my life received such bad customer care. I bought an item which was faulty and then they gave me another item which was also faulty. Both had a button that couldn’t be pressed without falling inside. They decided this wasn’t their problem anymore and refused to do anything even though both times were their fault. No compensation or anything and they completely cut contact with me after I brought up consumer rights. They are a joke take your business literally anywhere else.

Customer service is laughable, sent me two faulty items and wouldn’t send a third because of their policy, didn’t care that it was their fault not mine because the button wasn’t attached. Buy from literally any other company they are a joke. Apparently consumer rights don’t apply to them.

I have been a Smok user for several years. I had been using the Nord. I decided because of the danger the switch design has for accidental pocket engagement to try another smok product. After researching puff to activate I decided to try the Novo 4. I am so pleased with this design. Very easy to use, has just the right amount of settings and produces a very nice cloud. But most important no more burnt legs from the switch design.

I bought a novo2 it fell apart and and I bought A Novo 3 which quit working altogether I contacted them and they will not honor the warranty for either of they r very rude I contacted them serval times and not getting if u r reading this I would advise not to order from them they very rude so I'm not ordering threw them again their products r junk

Would leave a zero star if there was one. Smok stopped working after 3 months. Been over 4 months now and still no replacement despite them saying they would send one twice. Cheaply made, overpriced and customer service give false promises.

Would not return vape after I bought it and it was defective. Just offered me a $10 coupon so I would buy another one.

Have had three Smok ecigs in a row fail. First two just refused to charge and the third one started getting burning hot when on charge. When I emailed they shrugged me off. Stay away from this company's products

Leaks, battery runs out rapid. Poor overall quality products. Will never buy this brand again. Ever!

Company is a joke! Overpaid for a defective product from the start. Emailed their support and their warranty department 3 times in last 3 weeks, no reply. Called their joke of a phone number where you wait on hold during business hours forever till u hang up and call after hours and left 2 messages, still no response. This isn't a company its a scam!

don't buy smok product I have received one Rigel as a gift worked for one month that was that don't waste your money

I never received this order and it’s been over a month. I’ve attempted to contact this company twice over their website contact information and once through email. I have not heard back from them. I just opened a dispute with PayPal.

The most overpriced garbage devices in the world. Don't waste your time or money, this company shouldn't even exist. Utter f ing trash, dogpoop grade

Smok Morph kit has a manufacturer fault contacted Smok. They replied asked for video evidence, image of receipt and image of the QA codes. Provided everything but becasue the receipt is hand written they have said it isn't acceptable as it could be written by anyone, I've given them the shop email and contact number but they are declining to contact them. Stopped replying. The device is still under warranty as its only 4 months old. Stay well away as their customer service appears to be none existent.

SMOK knows how to make money. They build a solid looking device and design it to break quickly so you have to buy a new one. I’ve had 3 of their devices - the novo 2 I purchased twice, and both times it broke within 4 months; and I had a sub ohm device I’m forgetting the name of which broke fairly quickly as well. I’ve also had two of their tanks - the baby beast and another; the tanks won’t break on you but the coils go out in a day or two while the uwell coils I now use last 6 weeks.

When your SMOK product breaks you might find that it’s under warranty. Ok, no problem, just file a claim with them online. You have to submit proof of purchase and a video of the unit itself and what’s not working about it.

When they approve your claim, you’d think you could just send in your return and they would send you a new one, but no sir. They want you to send it to the US headquarters first for further review and then they’ll send you a new one in 1 to 2 weeks after receiving your old broken piece of crap.

So they make returns as difficult as possible, and they design their products to look good, but fail within a few months. It’s all about turnover people. As long as they spend a decent amount on a good marketing plan, and pay a bunch of online vape sites to give them good reviews, no one will notice their products are actually garbage.

SMOK isn’t an American company. Don’t support them, they just want to scan you. Support someone local :)