Soft Surroundings Avis 

The customer service is terrible! I placed my order on March 9, 2026, but I have only received three out of the five items in two separate shipments. I have sent two emails and have not received a response. This situation is unacceptable. I will not order from this company again. This company used to be reliable.

Be careful when dealing with this company on returns! I paid $128 for an online dress order. It was WAY too big unlike orders in the past; therefore showing inconsistency in sizes. I returned via their instructions and received $83 back on my credit card. They charged me for shipping, a return fee and did not return the tax! I called to complain and got $98 credit. Then to my surprise saw a $16.99 fee on my credit card! They said I agreed to a monthly rewards program for that $16.99 monthly fee. What?! No way!! Consumers be aware and watch your credit card like a hawk. They did say they would refund the fee after I asked to show proof of my authorization which of course did not exist.

I've got to say I am extremely disappointed with Soft Surroundings! I've been a customer of yours for years and in the last 2 months you have really let me down numerous times on numerous orders! I made all of my orders well in advance of our vacation in mid-May and now have to find alternatives. I placed an order on 2/10 for a sweater....to date it still has not shipped. I call and am given a ship date, that date comes and goes without it shipping (most recently it was to ship, I was assured by your rep, to ship on Friday 4/10). I placed another order on 3/6 for 2 different items. One item shipped , the other I was once again told several times it was about to ship and it didn't. Last week I called to cancel that item because I found something else from ANOTHER company. Your rep told me it would be cancelled...as of this morning it was not cancelled. So I had to call and cancel it again! On 3/27 I ordered several more items; some shipped and others have not. And finally, I placed a final order for a FINAL SALE item on 4/1...Guess what?! It has not shipped. Like all of the other orders that have not shipped, they are on BACKORDER until June 1st! Yes, a final sale item is on backorder until June 1st. I just received your newest catalog last week and was waiting to see if any of my previously ordered items were going to ship as promised not only by your website, but also by the customer service rep I spoke to on 4/8. I marked several items I wanted to purchase out of this newest catalog, but now I've thrown that catalog in the trash and will shop elsewhere....someplace that can actually deliver in time for our vacation next month. Wish I had known things were going downhill while I still had time to prepared for my 25th wedding anniversary trip. To anyone reading this lengthy post, please think twice before placing your order until Soft Surroundings get their business straightened out! Thank you for your time.

Purchased blouse as a gift. Several weeks went by (was not listed on back order). Called and was told on back order, will ship next week. Did not ship. Canceled order. Avoid this disreputable company.

I posted same elsewhere, but cannot be articulated enough. Ordered a blouse on Feb. 24, 2026 in good faith and confirmation it was IN STOCK. Two days after? Shows it was not. I've been given delivery dates of Feb.'s end, mid-March, end of March, early April and NOW, April 10, 2026? They say it won't be even IN until April 21st! -That means to ship I won't receive undoubtedly until around May 1, 2026!!! Are they FOR REAL? All I get are "3rd world country" clones who "service" the public with nothing more than robotic replies. This company, once well thought of? Has now turned to honest to goodness trash in women's clothing. Pity they allowed this to occur but they most assuredly did.

Soft Surroundings had some nice clothing back in the day - decent fabrics and quality.

Many of the items strangely lacked the style and proportions of post-war fashion.

Despite the nod to Cult Couture, I liked some of the silk, cotton and linen pants and skirts - well-made and comfortable.

But lately? Tragic toxic overpriced junk.

Plus Salt to Wound: Incessant Junk Mail Catalogs!

I called to trade one item for another one when I did not like the way the color looked. I could hardly understand the customer service rep who seemed more interested in keeping me on the phone to promote some rewards program they are pushing than in actually helping me.
They charge an outrageous processing fee on top of that, and I also noticed they did not refund my sales tax which I can't believe is even legal. You can't keep sales tax for an item that was returned because the sale has then been cancelled and did not take place. Days ago I sent an email demanding an explanation and got an auto generated brush off letter about how their customer service department is overwhelmed. For a while I thought this company was going to improve but this latest experience is probably my final dealing with the company.

Ordered one item that was terribly sized and promptly returned (which was costly and time consuming). Only to find out that after ordering one item, I have suddenly been charged $16.99 monthly for the last 3 months without my knowledge.

I was charged $18.06 for a "rewards program" that I never signed up for. Had to call them to get the charge reversed and the program stopped. Am waiting to see if they actually canceled it. Have ordered from them for years, but last few orders have had many items backordered, which may or may not show up eventually. This company is apparently owned by PE money these days, which explains a lot. I won't be making any more purchases from Soft Surroundings. Too bad - they used to be my go-to for clothes!

I made the mistake of ordering from Soft Surroundings without checking reviews because I have ordered successfully a couple years back. My experience this time was awful! I ordered 8 items and each day I checked the status, the information changed from processing, to back ordered, to not available for reorder. I contacted Customer Service in email and was told all was being processed. But, it was not. Finally, today I called and nothing had been processed. First “ Kaye” said items were on back order, then she said some would be processed at a later date. Finally, I said, this is unprofessional and I don’t trust this company, so cancel the entire order and process a full credit. At first she said she could not, but when I got stern with her, she agreed to process. I have not received confirmation of the cancel and when I check online, the order is still active. So sad a once reputable company has gone so far down. Stay away from this company!!!

Beware of being signed up for the Rewards Program without realizing it. You will be charged $16.99/month to your original form of payment without warning. I think this happened to me when Soft Surroundings offered me 10% off my last offer. It automatically signed me up to this loyalty program from there.

I will never order from soft surroundings again. I ordered the same dress in two sizes. there was absolutely no notification that the dress was on back order. when I expected the dress and it had not been delivered. I checked the online status which told me it was on back order and would not be delivered for 6 months. I had ordered the dress for a wedding and if I had not looked it up I would have never known that it was on back order.p I did cancel these dresses. another item I ordered also came in late. when I returned the dress they deducted the taxes I had paid from my refund and they charged me another $10 for shipping. This totaled $27 deducted from my order customers beware, do not order from soft surroundings!

I returned two items to Soft Surroundings that they received in January. It is now almost April, and they have yet to credit my card. When calling customer service, I am told that they will issue a manual return right away but never do. I've called four times with no success. Additionally, they signed me up for their reward program without my consent and were charging me monthly until I was able to cancel it. I will never do business with Soft Surroundings or their sister company Coldwater Creek again.

I ordered two dresses on Feb. 26th. They looked so cute and friends had purchased in store item when they had stores. I heard nothing from the company expect would be notified when shipped. I sent an email; response was that it would be shipped on 3/20. Nothing, so I called on 3/23 and told would definitely be shipped in 24-48 hours. Nothing, so I called again told they had a new warehouse but would ship by Ap. 3. I canceled the order and will never order from them again. If you actually need something, don't order from Soft Surroundings.

Waited a month for my order and when it came it wasn't what I'd ordered and it was terrible quality. And what a PAIN to return! I had to schlep to my post office and pay for postage, handling, etc. I cancelled another outstanding order. Too early to see if I'll get my money back on either order. I will NEVER order from this company again

My order keeps getting delayed. I ordered items on March 6, 2026. I was notified later the ordered items were ‘in high demand’ and would not ship till March 20. I heard nothing and on March 25, I inquired again. Now I am told, once again, because of the high demand, my order will not be shipped till April 20!!! And I’m not confident that will be happening either. No wonder there are no more brick & mortar stores.

I will not be ordering from Soft Surroundings again. Their website showed the item as available, yet it took over a month to ship. The sizing is completely off, making it difficult to find a proper fit, and the return process is unnecessarily complicated. On top of that, the shipping times are extremely long. Overall, a very frustrating experience.

I am returning a dress that I ordered when a sale was on, but unfortunately it just didn't look that good on me. No issues with the quality or the fabric.
The return form shows a deduction from my refund of 'Taxes and Adjustments', which at first was a little confusing. But a brief call with Customer Service clarified that amount reflects the 20% discount I was given on the original order. The $9.95 return processing fee is clearly indicated and to me was worthwhile for delivery to my door for me to try the items on.
Just wanted to share my positive experience since other comments are quite harsh.

Ordered a dress from Soft Surroyndings on February 22...found out, as of March 24th it still has not been shipped. Apparenrty wont even be shipped until April 10th and then accirding to customer servuce will take another 5 to 8 days to arrive.
Ive had better luck with remote chinese sellers! Are they goung out of business yet?!

At least 4 times I tried to order online. Got all the way to the end and it said error. So I called to do my order. Every time it was a back order. Out of stock.
Used to be a favorite of mine. I would order about 3x a year because it was expensive. I am done. No more