Background: I bought 6 packs of Soreen Lunchbox Loaves at Coop, and have been eating one loaf per day - I have had 7 banana flavoured, 5 original (malt), and 2 blueberry soft-baked bars by 7 July. Wha... Voir plus
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Mouldy lift bar in child’s lunch box! Cannot believe the lift bar was covered in blue / green mould!! Absolutely disappointed in Soreen. I have attempted to contact them via their contact form onli... Voir plus
I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutin... Voir plus
bought a part backed malt loaf really soft in middle uneatable, filled in a form on there web site was asked if i would send it back i said yes. nothing wrote to the CEO nothing, was NOT looking for... Voir plus
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Needed fillings after eating and…
Needed fillings after eating and terrible tummy ache
10 septembre 2022
Avis spontané
Disgusting customer service and a foul product
Bought 3 loaves.
My son cut a slice, ate it and 2 hours later he was sick.
We x
Checked the loaf and it was raw in the middle.we checked the other 2 and they were also raw. They all shared the same batch number.
I contacted customer service and no reply to my email. I tried again and got no reply then out of the blue I received a gift voucher for £1.50. I had paid this for 1 loaf but i bought 3.
However they had posted the voucher without a stamp so I had to pay £2.50 to royal mail to see who the unpaid letter was from.
I was furious.i rang customer service. I was asked to post copies I'd everything such as the letter and the envelope.
I heard nothing_ I chased it up twice and this morning received a postal order for £2.50
Who sends a postal order???
I now have to trail to the post office and after all this no mention of their product making my son sick and a measly refund for my postage.
What a waste of time and we won't be buying their revolting products ever again.if I could give less than 1 star I would
21 mai 2022
Avis spontané
Useless customer care!
Bought a Soreen Malt Loaf. Usually very enjoyable but this was not & soggy inside , dark brown and very sticky. Tasted horrible - inedible - probably uncooked.
Phoned their customer care - no answer. Finally [out of office hrs] got an answer machine & left a message to contact me - they didn't. Went on their web site and filled in a customer comment form - no response. Filled in a second one a week later - no response.
What's the point of advertising on their products about how to report a problem if they don't deal with. Looks like their customer department has been closed. What an awful state of affairs for a large well known national company!
4 mai 2022
Avis spontané
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