Sosandar could improve their customer relations by issuing refunds more quickly. Advised by email that my refund had been issued - three weeks later - nothing!! It seems they want to keep hold of c... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
L'entreprise a répondu
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
L'entreprise a répondu
A good outcome with customer service from Sofia. Item unworn and yet stained! I’m usually always happy with my purchases from Sosander but the last item had more than one stain which I hadn’t notice... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service from Faye x
Excellent customer service from Faye x
Thank you
23 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that you received excellent customer service from Faye. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
There was a slight delay in my return…
There was a slight delay in my return refund as I returned in store, but Faye kindly sorted it out straight away, which I really appreciated
1 juillet 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear there was a slight delay with your refund after returning your item in store, but we’re delighted that Faye was able to sort everything out for you so quickly.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted to know her help was appreciated.
Thank you again for your support, and we look forward to welcoming you back again soon!
Team Sosandar xx
Sosandar is great but frustrating stock…
Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye was polite and helpful.
1 juillet 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your review ⭐✨
We’re delighted to hear that you enjoy shopping with Sosandar and appreciate your honest feedback. We’re sorry that your original 20% discount code didn’t work and understand how frustrating that must have been.
We’re pleased that Faye was able to help by providing a replacement promotional code and that everything was resolved quickly for you. We’ll be sure to pass on your kind words to her.
Thank you also for your feedback regarding stock availability. We really value your comments, and we hope to welcome you back again soon.
Team Sosandar xx
Sofia was great the service was great…
Sofia was great the service was great the clothes are wonderful cuts for women. Well thought through at a reasonable price
1 juillet 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia provided such great service and that you’ve been so pleased with your experience.
It’s fantastic to know that you love the fit and design of our clothing, and that you appreciate the quality and value we strive to offer. We’ll be sure to pass on your lovely feedback to Sofia — she’ll be delighted to hear it.
Thank you again for your kind words and support. We look forward to welcoming you back again soon!
Team Sosandar xx
I love sosandar for everything they do
I love sosandar for everything they do, high quality clothes that contribute to me feeling my best self and top notch customer service! What’s not to love. Thank you to Faye for the great support in customer service for the queries I had this week
29 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re absolutely delighted to hear how much you love Sosandar! It’s fantastic to know that our clothing helps you feel your very best and that you’ve been so pleased with both the quality of our products and the service we provide.
We’re especially pleased that Faye was able to support you with your queries this week. We’ll be sure to pass on your lovely feedback to her — she’ll be delighted to know she made such a positive difference.
Thank you again for your continued support and kind words. They truly mean so much to us!
Team Sosandar xx
I had a problem with postal returns…
I had a problem with postal returns from the Isle of Man on two occasions.
I contacted Sosander and spoke to Faye who helped me with the problem very quickly and effectively. She was very helpful, polite and understanding.
Thanks again Faye, you're a star! 🌟
24 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear you experienced issues with your returns from the Isle of Man, but we’re delighted that Faye was able to help resolve everything quickly and effectively for you.
It’s lovely to know that you found her helpful, polite and understanding throughout the process. We’ll be sure to pass on your kind words to Faye — she’ll be thrilled to hear she’s your ⭐!
Thank you again for your support, and we look forward to welcoming you back again soon.
Team Sosandar xx
EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE - VERY PLEASANT AND INFORMATIVE LADY. COULDN'T HAVE ORDERED WITHOUT HER HELP
29 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that you received such excellent customer service and that our team was able to help you place your order.
It’s lovely to know that the support you received was both informative and friendly, making the ordering process so much easier for you.
Thank you again for your kind words and support. We hope you enjoy your purchase!
Team Sosandar xx
Customer service
Sofia from the customer service was very helpful when I had a problem with the delivery of my parcel.
25 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear you experienced a problem with the delivery of your parcel, but we’re delighted that Sofia was able to help and provide the support you needed.
We’ll be sure to pass on your kind words to Sofia — she’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
Good customers service
I was very happy how Faye from Sosander customer services helped me with my returns and put my refund on a gift card for me to spend at my convenience.She was very polite and helpful well done Faye and thank you Mrs Fincham.
28 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review, Mrs Fincham ⭐✨
We’re delighted to hear that Faye was able to help with your return and arrange for your refund to be placed on a gift card for you to use at your convenience.
It’s lovely to know that you found her polite and helpful throughout the process. We’ll be sure to pass on your kind words to Faye — she’ll be delighted to receive your feedback.
Thank you again for your support, and we hope you enjoy choosing your next Sosandar purchase!
Team Sosandar xx
I ordered a pair of Jeans from Sosandar…
I ordered a pair of Jeans from Sosandar but unfortunately there was a mix up with the order and the wrong Jeans were sent out. I rang customer service where I spoke to a lovely lady called Faye. Faye was exceptional, she was helpful, polite, efficient and everything was dealt with immediately. I have ordered from Sosandar quite a few times now and I would totally recommend them on every level.
25 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear there was a mix-up with your order, but we’re delighted that Faye was able to resolve everything so quickly for you.
It’s lovely to hear that you found her helpful, polite and efficient, and that she was able to sort everything out straight away. We’ll be sure to pass on your kind words to Faye — she’ll be thrilled to hear them.
Thank you for your continued support and for recommending Sosandar. It truly means a lot to us, and we look forward to welcoming you back again soon!
Team Sosandar xx
Great customer service
A great experience from Customer Adviser Faye when my order was delivered late due to the courier company. She refunded the delivery charge and explained in a nice manner. She is an asset to Sosander.
26 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear that your order was delayed by the courier, but we’re delighted that Faye was able to help and resolve the situation for you.
It’s wonderful to know that she explained everything clearly, arranged a refund of your delivery charge and provided such friendly service throughout. We’ll be sure to pass on your kind words to Faye — she’ll be delighted to hear them.
Thank you again for your support.
Team Sosandar xx
Poor wear.
I had a problem with the way a garment had worn and sent them photos and they agreed it wasn't up to their usual high standard. Sophia gave me the choice of having a replacement or full refund. She was really quick, polite and helpful. I couldn't have asked for more.
23 juin 2026
Avis spontané
Réponse de Sosandar
Hi Carole,
Thank you so much for taking the time to leave such a lovely review.
We're sorry to hear that the garment didn't wear as expected, but we're pleased we were able to put things right for you. It's wonderful to hear that Sophia provided such quick, polite, and helpful service, and we'll be sure to pass on your kind words to her.
We really appreciate your understanding and your continued support. Thank you for choosing Sosandar!
Team Sosandar x
Superb customer service
Great products with endless choice but the customer service is exemplary. Big thank you to Faye, prompt and excellent service.
24 juin 2026
Avis spontané
Réponse de Sosandar
Hello,
Thank you so much for your wonderful review!
We're thrilled to hear you're enjoying our products and the wide range we offer. It's especially lovely to know that Faye provided you with such prompt and excellent service. We'll be sure to share your kind words with her – they'll mean a lot.
Thank you for choosing Sosandar, and we look forward to welcoming you back again soon!
Team Sosandar x
Great company made even better by Faye
Great company made evan better by Faye, small query with my order which Faye sorted out very quickly,
Now looking forward to my wife’s birthday presents arriving.
24 juin 2026
Avis spontané
Réponse de Sosandar
Hello,
Thank you so much for your lovely review!
We're delighted to hear that Faye was able to resolve your query so quickly and make your experience with us even better. We'll be sure to pass on your kind words to her – she'll be so pleased to hear them.
We hope your wife's birthday presents arrive soon and that she loves them. Thank you for choosing Sosandar, and we hope to see you again soon!
Team Sosandar x
Prompt, efficient and friendly customer service
Sosander despatched my order promptly but unfortunately it got lost with the courier.
Faye handled my concern very promptly and despatched a replacement order and refund for those items which had sadly gone out of stock. Very efficient and friendly service.
23 juin 2026
Avis spontané
Réponse de Sosandar
Hello,
Thank you so much for taking the time to share your experience.
We're sorry to hear that your original order was lost in transit, but we're delighted that Faye was able to resolve the situation quickly for you. We'll be sure to pass on your kind words to her – she'll be thrilled to know her prompt and friendly service made a positive difference.
We really appreciate your patience and understanding, and we hope you love your replacement order. Thank you for choosing Sosandar!
Team Sosandar x
Fantastic customer service from Sofia
One of my items unfortunately arrived with a fault, but Sofia resolved the issue quickly and in a warm, professional manner. It’s customer service like this that makes me return to a brand time and time again.
18 juin 2026
Avis spontané
Réponse de Sosandar
Hi Natalie,
Thank you for taking the time to share your experience. We're sorry to hear your item arrived with a fault, but we're delighted that Sofia was able to resolve the issue quickly and professionally for you.
Providing warm, helpful customer service is incredibly important to us, and it's wonderful to hear that Sofia's support has given you the confidence to return to us time and time again. We'll be sure to pass on your kind words to her.
Thank you for your continued support.
Best wishes,
Team Sosandar x
Sumner dress
Sofia at Sosander was so helpful and understanding getting my dress delivered to me, I trued to get it delivered to Spain, had to get it returned to England? I then reordered it and got it delivered to Northern Ireland, thank you again Sofia for getting this sorted for me you were brilliant
21 mai 2026
Avis spontané
Réponse de Sosandar
Hi Carole,
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Sofia was able to help you through the delivery challenges and ensure your dress reached you successfully.
We'll be sure to pass on your kind words to her. Thank you for choosing us, and we hope you love your dress!
Best wishes,
Team Sosandar x
I have shopped with Sosander for many…
I have shopped with Sosander for many years enjoying the quality of their clothes.
So I was dismayed when I felt cause to make a complaint about a pair of shoes I purchased.
Faye responded prompted to my complaint, she provided genuine concern & professionalism, she progressed the issue I experienced & kept me up to date throughout explaining what was being done, she kindly issued me a full refund without hesitation assuring me that this complaint was going to be fully investigated
She was a great advocate for Sosander Customer services & I thank her very much for the swift resolve to my complain.
Kind regards,
Mrs Angela Howarth
11 juin 2026
Avis spontané
Réponse de Sosandar
Hi Angela,
Thank you for your kind review and for being a loyal Sosandar customer. We're sorry to hear about the issue you experienced, but we're delighted that Faye was able to provide the support and reassurance you needed.
We'll be sure to share your wonderful feedback with her. Thank you for your continued trust in Sosandar, and we appreciate you taking the time to share your experience.
Team Sosandar x
I absolutely love the range of clothes…
I absolutely love the range of clothes from Sosander. I'm going on a cruise next week and will be taking my 5 Sosander dresses and lots of other colourful tops. The customer services team, particularly Faye, deal with queries quickly and fairly. The shop in Marlow is also worth a visit.
10 juin 2026
Avis spontané
Réponse de Sosandar
Hi Jeanette,
Thank you for your lovely review.
We're thrilled to hear how much you love our collection and that your Sosandar dresses and tops will be joining you on your cruise.
We'll be sure to pass your kind words on to Faye and our Customer Services team. Have a wonderful trip, and thank you for your continued support!
Team Sosandar x
A refreshing experience from Sosandar
A refreshing experience from Sosandar. In today's world of bot-driven communication loops, it was refreshing to engage with Sofia in the customer service team. Sofia responded promptly to my query, resolving the issue with a personal touch that is sadly lacking in many online interactions. Thank you, Sofia. I'm looking forward to my new dresses arriving today.
9 juin 2026
Avis spontané
Réponse de Sosandar
Hi Nicola,
Thank you for your wonderful feedback. We're delighted to hear that Sofia provided such prompt, personal service and was able to resolve your query quickly.
We'll be sure to share your kind words with her. We hope you love your new dresses and thank you for choosing Sosandar!
Happy Shopping,
Sosandar x
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