Sosandar could improve their customer relations by issuing refunds more quickly. Advised by email that my refund had been issued - three weeks later - nothing!! It seems they want to keep hold of c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
L'entreprise a répondu
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
L'entreprise a répondu
A good outcome with customer service from Sofia. Item unworn and yet stained! I’m usually always happy with my purchases from Sosander but the last item had more than one stain which I hadn’t notice... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I absolutely love the range of clothes…
I absolutely love the range of clothes from Sosander. I'm going on a cruise next week and will be taking my 5 Sosander dresses and lots of other colourful tops. The customer services team, particularly Faye, deal with queries quickly and fairly. The shop in Marlow is also worth a visit.
10 juin 2026
Avis spontané
Réponse de Sosandar
Hi Jeanette,
Thank you for your lovely review.
We're thrilled to hear how much you love our collection and that your Sosandar dresses and tops will be joining you on your cruise.
We'll be sure to pass your kind words on to Faye and our Customer Services team. Have a wonderful trip, and thank you for your continued support!
Team Sosandar x
A refreshing experience from Sosandar
A refreshing experience from Sosandar. In today's world of bot-driven communication loops, it was refreshing to engage with Sofia in the customer service team. Sofia responded promptly to my query, resolving the issue with a personal touch that is sadly lacking in many online interactions. Thank you, Sofia. I'm looking forward to my new dresses arriving today.
9 juin 2026
Avis spontané
Réponse de Sosandar
Hi Nicola,
Thank you for your wonderful feedback. We're delighted to hear that Sofia provided such prompt, personal service and was able to resolve your query quickly.
We'll be sure to share your kind words with her. We hope you love your new dresses and thank you for choosing Sosandar!
Happy Shopping,
Sosandar x
Returned a faulty dress and within a…
Returned a faulty dress and within a week Faye had kept me updated on my replacement and I received my new dress. Fantastic customer service thank you
11 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear that your original dress was faulty, but we’re delighted that Faye was able to keep you updated throughout the process and arrange your replacement so quickly.
Providing helpful communication and excellent customer service is exactly what we strive for, and we’ll be sure to pass on your kind words to Faye.
Thank you again for your support, and we hope you love your new dress!
Team Sosandar xx
First time ordering from Sosander and I…
First time ordering from Sosander and I have been very happy with the service. Especially when I had to contact customer service regarding a query and Sophie was excellent at getting back to me and solving my issue. I will definitely be ordering from them again. Thank yuu.
29 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that your first experience shopping with Sosandar has been such a positive one.
It’s wonderful to know that Sophie was able to respond quickly and resolve your query efficiently. We’ll be sure to pass on your kind words to her.
Thank you for choosing Sosandar, and we’re thrilled to hear that you’ll be shopping with us again. We look forward to welcoming you back soon!
Team Sosandar xx
I placed an order for trousers which…
I placed an order for trousers which were ordered in regular but were too short .
I decided to keep them and let them down because of the hassle of sending them back.
When looking to order another pair of different trousers I went to check on the length of my original ones and discovered they were wrongly labeled as regular when they were actually short.
I phoned the office and spoke to Faye who could not have been more helpful .
She said the trousers were out of stock so I said I would wait and re order and she agreed I could send the others back even though I’d got them in March ( unworn of course)
As it happened I was in Marlow yesterday so I popped into their store with the original trousers and they actually had a pair in stock in 10 Regular so they spoke to Faye and she refunded me the old pair and I paid for the new ones then and there and they are perfect !
All in all a very helpful efficient service
Thank you Faye and Sosander !
10 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear that your original trousers were incorrectly labelled, but we’re delighted that Faye was able to help find a solution and make the exchange process as smooth as possible for you.
It’s fantastic to hear that everything worked out so well in the end and that you were able to find the perfect replacement pair. We’re especially pleased that the collaboration between our Customer Services team and our Marlow store helped resolve the issue quickly and efficiently.
We’ll be sure to pass on your lovely feedback to Faye — she’ll be delighted to know how much her help was appreciated.
Thank you again for your patience, support and kind words. We hope you enjoy your new trousers!
Team Sosandar xx
Great Customer Service
It was easy to contact the Customer Services and Sofia dealt with my request from beginning to end, which was great continuity. Responses were very prompt and she made it possible to solve my Returns problem. I am very impressed and will shop with Sosander again.
10 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that you found it easy to contact our Customer Services team and that Sofia was able to assist you from start to finish. We know how important continuity and clear communication are, so it’s fantastic to hear that her prompt responses helped resolve your returns query smoothly.
We’ll be sure to pass on your lovely feedback to Sofia — she’ll be delighted to know her support made such a positive difference.
Thank you again for your kind words and for choosing Sosandar. We look forward to welcoming you back again soon!
Team Sosandar xx
Courier didn't deliver top. Replaced sent within 48hrs
I ordered a top that was sent by evri the courier, I waited and waited got told its on its way but it never arrived.. so i contacted Sosandar direct and spoke to a lovely lady called Faye. I received an email raising a claim reference the same day. I spoke to her via email twice then I was told that they were replacing the top and it would be sent via Royal Mail. Which I received in 48hrs free of charge. I 100% recommend their customer service and Sosandar. But I also love their clothes anyway.
29 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear that your original order didn’t arrive as expected, but we’re delighted that Faye was able to step in quickly and help resolve the issue for you.
It’s fantastic to hear that she kept you informed throughout the process, raised the claim promptly and arranged for a replacement to be sent, ensuring you received your top without any further delay. We’ll be sure to pass on your lovely feedback to Faye — she’ll be delighted to hear it.
Thank you for your kind words about both our customer service and our clothing. Your recommendation means so much to us, and we look forward to welcoming you back again soon!
Team Sosandar xx
No response to my issue!
Emailed there customer service department on monday about an issue with my jeans, haven’t heard a thing. Really disappointing!
I am writing to raise a complaint regarding a recent purchase of 3 x jeans from your company (order 1048581353). I followed all care instructions provided and wore the blue flares for the first time alongside a brand-new pair of white Holland Cooper trainers, valued at over £100.
image4.jpegimage5.jpegimage1.jpegimage2.jpegimage3.jpegUnfortunately, the dye from the jeans transferred significantly onto the trainers, causing permanent staining and effectively rendering them unusable. This level of colour transfer after a single wear is extremely disappointing and falls well below the quality I would expect from a reputable brand.
Given that the product has not performed as reasonably expected and has resulted in damage to a separate item, I would like you to review this matter and consider appropriate compensation. I would appreciate your prompt response and a resolution that reflects the inconvenience and cost incurred.
8 juin 2026
Avis spontané
Réponse de Sosandar
Hi Connie
This is being investigate by our garment team at this time. We will respond when they have provided us with the relevant information.
Team Sosandar xxx
I have been a customer for years and…
I have been a customer for years and love the quality and style off the clothes, but for the first time I had to send a pair off shoes back after wearing them once found out they were faulty, but Charlie ( custom service) was amazing, I sent them back a replacement was done straight away, even before they had them back. Excellent service
8 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that you’ve been a loyal customer for many years and continue to love the quality and style of our clothing and footwear.
We’re sorry that your shoes developed a fault, but we’re so pleased that Charlie was able to help and arrange a replacement quickly and efficiently. Providing a smooth and hassle-free resolution is exactly what we strive for, and we’ll be sure to pass on your lovely feedback to her.
Thank you for your continued support and for taking the time to share your experience. It truly means a lot to us.
Team Sosandar xx
Faye resolved my delivery issue very…
Faye resolved my delivery issue very quickly and provided outstanding customer support. She was kind, professional, and kept me informed throughout the process. What I appreciated most was that she handled everything promptly and didn't leave me waiting for days for a resolution. Thanks to her efficiency and dedication, my issue was solved smoothly and stress-free. I truly appreciate her help and excellent service. Highly recommended! ⭐⭐⭐⭐⭐
10 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐⭐⭐⭐⭐✨
We’re absolutely delighted to hear that Faye was able to resolve your delivery issue so quickly and provide the outstanding support you experienced.
It’s fantastic to know that her kindness, professionalism and clear communication helped make the process smooth and stress-free for you. We understand how important a prompt resolution is, so we’re especially pleased that Faye was able to keep everything moving and keep you informed every step of the way.
We’ll be sure to pass on your lovely feedback to Faye — she’ll be thrilled to know how much her efforts were appreciated.
Thank you again for your kind words and recommendation. It truly means a lot to us.
Team Sosandar xx
Fabulous customer service
Fabulous customer service. Dealt with a problem i had regarding a missing order straight away. Thank you so much
9 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that our Customer Service team was able to resolve the issue with your missing order so quickly. Providing prompt and helpful support is exactly what we aim for.
Thank you for taking the time to share your experience — it’s greatly appreciated.
Team Sosandar xx
I mistakenly sent back a size 14 dress…
I mistakenly sent back a size 14 dress instead of size 16. The size 14 was the dress I want to wear to my daughters wedding. Charlie at Sosandar was extremely helpful, she contacted the returns department to locate the dress and send it back to me. Charlie has kept me informed throughout. I am extremely grateful for her help as the dress was no longer available to order.
9 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We can only imagine how worrying it must have been to accidentally return the dress you were planning to wear to your daughter’s wedding, especially as it was no longer available to order.
We’re delighted to hear that Charlie was able to step in, liaise with our returns team and keep you updated throughout the process. Providing caring and proactive support in situations like these is exactly what we strive for, and we’ll be sure to pass on your lovely feedback to her.
We’re so pleased we could help reunite you with your special dress, and we hope you have a wonderful time at your daughter’s wedding.
Team Sosandar xx
Terrific customer service from Charlie…
Terrific customer service from Charlie at Sosander, who listened to my concern and bent over backwards to accommodate me. This sort of service leaves you with a good feeling towards a company and I will be coming back to Sosander, knowing they treat their customers well and value them. Thank you, Charlie!
8 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to assist you and provide such attentive and accommodating service. We always strive to ensure our customers feel valued and supported, so it’s incredibly rewarding to know that your experience left such a positive impression.
We’ll be sure to pass on your kind words to Charlie — she’ll be thrilled to hear them.
Thank you for your support and for choosing Sosandar. We look forward to welcoming you back again soon!
Team Sosandar xx
A huge thank you to Sofia at Sosandar…
A huge thank you to Sofia at Sosandar for her exceptional customer service. She was friendly, professional, and incredibly helpful throughout. Nothing was too much trouble, and she made the whole experience so easy and stress-free.
Sofia is a real credit to Sosandar, and her kindness and support were very much appreciated.
1 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re absolutely delighted to hear about your positive experience with Sofia. Providing friendly, professional and helpful service is exactly what we strive for, and it’s lovely to know that Sofia made the whole process easy and stress-free for you.
Your kind words mean a great deal, and we’ll be sure to pass on your feedback to Sofia. She’ll be delighted to hear how much her support and kindness were appreciated.
Thank you again for taking the time to share your experience.
Team Sosandar xx
Very nice clothes, good quality
I placed an order on 22 May and I received it on 10th of June, not sure what happened, although orders normally arrive on time. Although it took a while to arrive, customer service team helped me and I am very happy with my purchase.
22 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your review ⭐✨
We’re delighted to hear that you’re happy with the quality of your purchase and that our Customer Service team was able to help during the delay with your order.
We’re sorry that your delivery took longer than expected on this occasion, and we appreciate your patience while the issue was being resolved. It’s wonderful to know that despite the delay, you’re pleased with your purchase and the support you received.
Thank you again for your understanding and support. We hope you enjoy your new items!
Team Sosandar xx
Great service
Always like Sosander clothes. This time I made a mistake with my order which was rectified by a lady called Sofia. She turned a panicky situation into a calm one. 10 out of 10 for customer service.
Brenda
7 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review, Brenda ⭐✨
We’re delighted to hear that you continue to enjoy our clothing and that Sofia was able to help resolve the issue with your order.
It’s wonderful to know that she was able to turn what felt like a stressful situation into a calm and positive experience. We’ll be sure to pass on your kind words to her — she’ll be thrilled to receive a 10 out of 10 for customer service!
Thank you again for your continued support.
Team Sosandar xx
Bought a top but when it arrived there…
Bought a top but when it arrived there were flaws in the material. Sofia from the team was very helpful..
4 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your review ⭐
We’re sorry to hear that your top arrived with flaws in the material, but we’re delighted that Sofia was able to assist you and provide helpful support.
We’ll be sure to pass on your kind words to her. Thank you for bringing this to our attention and for giving us the opportunity to put things right.
Team Sosandar xx
Very prompt interaction with customer…
Very prompt interaction with customer services. They helped me get the summer discount after I had forgotten to apply it, foolishly!
5 juin 2026
Avis spontané
Réponse de Sosandar
hank you so much for your lovely review ⭐✨
We’re delighted to hear that our Customer Services team was able to help you with your summer discount and resolve everything so promptly.
Don’t worry — these things happen! We’re always happy to help where we can, and we’re pleased we could get everything sorted for you.
Thank you again for your support and happy shopping!
Team Sosandar xx
A satisfactory Customer Services experience
I contacted customer services as I had to return a jacket for which the full description was not indicated online. I would not have ordered if the description had included the fact the jacket had sewn in ruched sleeves and therefor felt I should not be charged return postage in this particular case. I spoke to Sofia who was very helpful and sorted this out for me.
1 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your review ⭐
We’re sorry to hear that the jacket wasn’t quite as expected due to the product description, but we’re pleased that Sofia was able to assist and resolve the issue for you.
Providing fair, helpful and understanding customer service is very important to us, and we’re delighted that Sofia was able to sort everything out to your satisfaction. We’ll be sure to pass on your kind words to her.
Thank you for your feedback and for giving us the opportunity to help.
Team Sosandar xx
Refreshing to have such great customer service
I had a query and Sofia dealt with it really quickly in a lovely friendly manner. Great customer service!
4 juin 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to deal with your query so quickly and in such a friendly manner. Providing great customer service is exactly what we strive for.
We’ll be sure to pass on your kind words to Sofia — she’ll be delighted to hear them.
Thank you again for your support!
Team Sosandar xx
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.