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Southampton Cruise Centre Avis 

365
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Simply very pleased with the courtesy and kinness of the staff service and clarity they gave me. Also very impressed with the price of the premium drinks 🍸 package and variety of drinks available. Lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Booking was super easy and Rebecca was as helpful as always Our bookings are alway convoluted with size of family and differing rooms etc but always handled well and patiently by Rebecca and always... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We booked this cruise on-line. Very easy to use their Website. We did get an error versus confirmation after payment which was a bit worrying but not long after we received via Email confirming paymen... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We recently booked our cruise to the Canaries in 2028 through Southampton cruise centre and it was the best travel experience we've had! From our initial consultation, Sam listened carefully to what w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages en bateaux de croisière
  2. Agence de croisières
  3. Agence de voyages
  4. Agrégateur de voyages
  5. Centre de vaccinations internationales
  6. Salon de voyage

À propos de Southampton Cruise Centre

Écrit par l'entreprise

Leading UK Cruise Specialists

Southampton Cruise Centre is one of the UK’s leading cruise holiday specialists, helping travellers explore the world by sea with confidence, ease, and expert support. We are part of the award-winning Travel Village Group, a fourth-generation family business with roots dating back to 1959, so delivering outstanding holidays is firmly in our DNA.

We offer thousands of cruises across all major cruise lines, covering everything from no-fly cruises from Southampton and other UK cruise ports to worldwide fly-cruise holidays. Customers can browse and book cruises online safely and securely, making it easy to plan a cruise whenever it suits them. For those who prefer a personal touch, our friendly UK-based cruise specialists are always available by phone to offer help, expert advice, or to manage the booking from start to finish.

In addition to standard cruise holidays, we also create exclusive SailorMade cruise and stay packages. These bespoke holidays are designed around each individual guest and can be tailored to suit any travel style, budget, or special requirement. From pre- and post-cruise hotel stays to fully customised itineraries, SailorMade packages give customers complete flexibility and peace of mind.

Our team brings first-hand cruise experience and genuine passion to every booking. We focus on understanding what our customers truly want and matching them with the right cruise and holiday experience.

With transparent pricing, financial protection, and a service that feels reassuringly human, thousands of customers trust Southampton Cruise Centre to make booking a cruise simple, secure, and genuinely enjoyable.

Visit Southampton Cruise Centre

Where Customer Care Comes First

ABTA Bonded & ATOL Protected

ABTA Bonded & ATOL Protected
Book with confidence knowing we are ABTA members (P6710) and recognised CLIA cruise specialists, with ATOL protection applying to applicable cruise and flight packages for added peace of mind when booking your holiday with us.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

365 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(365)

361 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles
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Réponse de Southampton Cruise Centre

Thank you for your lovely review! We’re so pleased you found a great cruise offer and that the booking process was nice and easy. We hope you have a fantastic time onboard! 🚢💙

Noté 5 sur 5 étoiles

my experience with Southampton cruise…

my experience with Southampton cruise centre was excellent heather was so helpful in booking our cruise
cannot fault her at all 10 out of 10

21 août 2026
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Réponse de Southampton Cruise Centre

Thank you so much for your lovely review, John! We’re delighted to hear Heather was so helpful and made booking your cruise such a positive experience. We’ll be sure to pass on your fantastic 10 out of 10 feedback, and we hope you have an amazing cruise ahead!

Noté 5 sur 5 étoiles

The service from Susan Smith was…

The service from Susan Smith was absolutely top class. Thank you.

20 août 2026
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Réponse de Southampton Cruise Centre

Thank you for recognising Susan’s outstanding service, Frederick! We’re delighted to hear she looked after you so well. We’ll be sure to pass along your kind words and hope you have a fantastic cruise ahead.

Noté 5 sur 5 étoiles

Such a great experience

Lindsay was completely knowledgeable and professional throughout the many phone calls between to discuss our new holiday booking. Our questions and concerns were all dealt with honestly and accurately. She is a credit to your excellent company.

20 août 2026
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Réponse de Southampton Cruise Centre

Hi Chris,

Thank you so much for your kind review. We’re delighted to hear that Lindsay was able to make your booking experience so smooth. We’ll be sure to share your lovely feedback with them!

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Always book through Southampton cruise…

Always book through Southampton cruise centre, such an easy reassuring process and staff are really friendly and helpful with any queries

20 août 2026
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Réponse de Southampton Cruise Centre

Hi Tracey,

Thank you so much for your lovely review! Our team prides itself on excellent service, and we’re so glad you had such a positive experience.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Jacqueline was really lovely and…

Jacqueline was really lovely and helpful, and made the booking experience very smooth.

20 août 2026
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Réponse de Southampton Cruise Centre

Hi Sarah,

Thank you so much for your kind review. We’re delighted to hear that Jacqueline was able to make your booking experience so smooth. We’ll be sure to share your lovely feedback with them!

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Really friendly operator

Really friendly operator, made booking very easy. Cheapest price too for what we needed and wanted xx

20 août 2026
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Réponse de Southampton Cruise Centre

Hi Janice,

Thank you for taking the time to share your experience. Your kind feedback about our team and booking service inspires us to keep delivering the very best in cruise holidays.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Cunard cruising

Easy online booking process.
Able to choose cabin options at time of booking.

20 août 2026
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Réponse de Southampton Cruise Centre

Hi Pamela,

We really appreciate your review! Our team works hard to make cruise planning stress-free, so it’s lovely to hear we hit the mark. Wishing you a fantastic voyage ahead.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Very esy to book your next cruise.

Very esy to book your next cruise.

19 août 2026
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Réponse de Southampton Cruise Centre

Hi,

We really appreciate you taking the time to leave such a kind review. It’s great to hear that we was able to make everything run so smoothly for you.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Very easy to book and saved money

Very easy to book and saved money! Win win

19 août 2026
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Réponse de Southampton Cruise Centre

Hi Nicola,

We really appreciate your review! Our team works hard to make cruise planning stress-free, so it’s lovely to hear we hit the mark. Wishing you a fantastic voyage ahead.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Excellent customer service!

I booked online and made a slight error. I phoned the company and received a call back within a short time. The customer service agent resolved the issue quickly and pleasantly. I was very impressed!

19 août 2026
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Réponse de Southampton Cruise Centre

Hi Conor,

Thank you for taking the time to share your experience. Your kind feedback about our team and booking service inspires us to keep delivering the very best in cruise holidays.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Excellent service from the agent…

Excellent service from the agent Jacqueline thank you.

19 août 2026
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Réponse de Southampton Cruise Centre

Hi Priory Marine Services,

We really appreciate you taking the time to leave such a kind review. It’s great to hear that Jacqueline was able to make everything run so smoothly for you.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

so far the transaction was…

so far the transaction was straightforward . However we didnt appreciate being bombarded with offers to upgrade . If we had decided to do that we would have chosen these options at the time . we were happy with the price

17 août 2026
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Réponse de Southampton Cruise Centre

Hi Lesley,

Thank you for taking the time to leave us a review and for sharing your feedback. We really appreciate your comments and will make sure these are passed on to the team.

We’re pleased to hear that your booking was straightforward, and we hope you have a fantastic cruise!

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Outrageous deposit

I was having problems booking a cruise directly through Fred Olsen.
I’m a solo traveller, live in Australia hoping to join friends on this cruise.
Fred Olsen wanted £743 deposit, you required £280
Which I was a lot more comfortable with

18 août 2026
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Réponse de Southampton Cruise Centre

Hi Dave,

Thank you so much for your kind words. We’re delighted to hear you found the booking process smooth and helpful. We look forward to welcoming you onboard your next cruise adventure soon!

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Becky was brilliant sorted us a cruise…

Becky was brilliant sorted us a cruise an every thing that we wanted

18 août 2026
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Réponse de Southampton Cruise Centre

Hi Anne,

Thank you for your wonderful feedback! We’re delighted that Becky could help make your booking experience a positive one - she’ll be so pleased to hear this.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles
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Réponse de Southampton Cruise Centre

Hi Stephen,

We really appreciate your review! Our team works hard to make cruise planning stress-free, so it’s lovely to hear we hit the mark. Wishing you a fantastic voyage ahead.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Our travel advisor Sue is excellent

Our travel advisor Sue is excellent. Very helpful and friendly and always finds the best cabins and prices for our budget and holidays

18 août 2026
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Réponse de Southampton Cruise Centre

Hi Lesley,

Thank you for booking with us again and for sharing such lovely feedback. We’re so glad Sue continues to make your experience a positive one. We look forward to helping you plan your next trip.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Easy to book

Easy to book. Great customer service would definitely recommend them.

13 août 2026
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Réponse de Southampton Cruise Centre

Hi Carol,

What a lovely review - thank you! We’re so pleased that our team helped make your cruise booking experience smooth and stress-free.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Booked a cruise through Diane Ware

Booked a cruise through Diane Ware. Diane is very helpful, friendly and very experienced at what she does. I have booked before with Diane and she always finds me exactly what I want. Would thoroughly recommend booking with this cruise centre.

17 août 2026
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Réponse de Southampton Cruise Centre

Hi Mr and Mrs Beamish,

It’s wonderful to hear that Diane was able to assist you and make the process so easy. Our team prides itself on excellent service, and we’re so glad you had such a positive experience.

Kind regards,
Southampton Cruise Centre

Noté 5 sur 5 étoiles

Exceptional Service.…

The lady that dealt with my booking was lovely. She was friendly, informative and very helpful, she is a credit to your company

17 août 2026
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Réponse de Southampton Cruise Centre

Hi Ray,

It’s wonderful to know our staff made your booking experience easy and enjoyable.

At Southampton Cruise Centre we’re passionate about matching customers with the perfect cruise - so your feedback means a lot.

Kind regards,
Southampton Cruise Centre

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