Spares2go Avis 

199
•
TrustScore 3 sur 5

2,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Order placed with an additional £4.95 to cover next day delivery. Delivery company were DPD who stated they 'Had an issue' with delivery on the day delivery was promised (and paid for!). Item... Voir plus

Noté 1 sur 5 étoiles

Ordered a set of Neff extractor filters, they did not fit correctly, no response despite sending two emails. Poor customer service.

Noté 4 sur 5 étoiles

Perhaps the poor reviewers had bad luck? We found Spares2go excellent - helpful, quick to respond and asked sensible questions to ensure they supplied the correct products. Why not 5 stars? Because... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Moved house and was confronted with an old (2000) noisy Smeg twin fuel cooker. Asked the local Smeg authorised dealership to visit but was declined because the cooling fan was now obsolete. As a long... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électroménager

Informations provenant de diverses sources externes

Spares and Spare Parts for Domestic Electrical Appliances - Find your part


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

199 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(199)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Awesome from start to finish

Awesome from start to finish. Ordered part (heating element for Belling oven) great price, very well packed and super fast delivery. Recommended 5*****

24 juin 2023
Avis spontané
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Réponse de Spares2go

Glad to be of service Tim!

Noté 1 sur 5 étoiles

6 weeks since I ordered

6 weeks since I ordered. No part, and no reply from my emails to spares2go.co.uk (sales email)
Also no phone number available to call.

18 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

The receptionist Karen went above and…

The receptionist Karen went above and beyond with my order. She chased it in the work shop to delivery and resolved everything I was querying. A mark of an excellent company and one I will use in the future. Thank you.

5 avril 2023
Avis spontané
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Réponse de Spares2go

Thank you Karen - most kind!

Noté 5 sur 5 étoiles

From order to delivery I always kept…

From order to delivery I always kept informed on my order progress,
Item arrived in more than expected protective packaging can’t fault anything regarding my order many thanks.

17 mars 2023
Avis spontané
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Réponse de Spares2go

Thank you Andrew - our pleasure!

Noté 5 sur 5 étoiles

Christmas dinner saved!

With only 10 days till Christmas the element in my cooker blew. I nearly bought the part from a different company called spares-2-go on Amazon but searching gave lots of negative reviews. I then found Spares2go and the same part at a very good price. Postal strikes made me worried about delivery in time for Christmas so I contacted the company asking how they sent their orders out. Des sent me a link to add courier delivery to my order, the overall price was still lower than other competitors. Two days later I have fixed my oven, we will be eating Christmas dinner!
I nearly didn't place my order because of some negative reviews but then realised that those reviews were actually meant to be for the other company with a similar name 'spares-2-go' that I had seen on Amazon, those bad reviews had mistakenly been left against this company. Don't mix up the companies, Spares2go is very good and were extremely helpful.

16 décembre 2022
Avis spontané
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Réponse de Spares2go

A very nice story Chris (with me modestly starring in it :-)).
It was a pleasure to help - have a great Christmas (dinner) !

Des

Noté 5 sur 5 étoiles

ordered a filter holder for a dualit kettle

ordered a filter holder for a discontinued dualit kettle, and grateful that i could source this item from them. i would recommend this company as they delivered on a hard to find item. will use again!

8 décembre 2022
Avis spontané
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Réponse de Spares2go

Thank you Ivan - that's super kind of you!

All the best.

Des

Noté 5 sur 5 étoiles

company helped me with sound…

company helped me with sound advice on ordering parts and also valuable advice on fitting instructions
I can highly recommend this supplier who also gives value for money

11 novembre 2022
Avis spontané
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Réponse de Spares2go

Hi Roger.
Thanks again for this very kind review - much appreciated!

Des

Noté 5 sur 5 étoiles

Excellent

Excellent, speedy response to my email query. Thanks very much.

31 octobre 2022
Avis spontané
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Réponse de Spares2go

Hi Frances. That's extremely speedy and good to have. It was our pleasure to help you. Good luck with the sale of the part!

Des

Noté 5 sur 5 étoiles

Spare part for a 30 year old freezer

I was looking for a spare freezer flap for a 30year old Zanussi freezer and tried the usual web sites who were unable to help . I then found Spares2go who could source the part for me. After a slight mix up at the beginning the problem was sorted quickly. They acted promptly to all my email queries . I will certainly use them again !

25 août 2022
Avis spontané
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Réponse de Spares2go

Hi Rowena. Thank you so much for this review! We do work very hard to please and little rewards such as this one make it all worthwhile.

Des

Noté 5 sur 5 étoiles

Easy order process, excellent communication!

The communication with this company was excellent. Despite the supply of parts being halted from the manufacturer, they kept me is full knowledge of when my part would be dispatched. They responded immediately to my enquiry. Thank you

18 août 2022
Avis spontané
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Réponse de Spares2go

Thank you for this Margaret - We do our best!

Noté 5 sur 5 étoiles

This was the only place I could source…Better to repair than discard

This was the only place I could source a replacement motor for my old Aquavac Wet or Dry cleaner.

There was quite a delay in the part arriving but my initial query was responded to quickly and I was kept informed as to the likely arrival date.

I am pleased to say that the motor did arrive and I have now fitted it and it works perfectly.

I am very happy with the service I received and would thoroughly recommend Spares 2 Go.

26 avril 2022
Avis spontané
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Réponse de Spares2go

Thank you very much Philip - It was a bit of a challenge, but we got there in the end!

Noté 1 sur 5 étoiles

No item delivered

I asked for more details about an item before ordering and received an answer very quickly which was encouraging. However, after ordering, the item was not delivered and there were no replies to emails asking how much longer delivery would take, and then asking for a refund. A refund was finally made but only after raising a dispute via PayPal. And before you try to pass this off as a review of the wrong company, I followed the link above to your website believing I could avoid poor service that way. I definitely ordered through your company.

18 mars 2022
Avis spontané
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Réponse de Spares2go

Hi. We will not try to "pass this off" as a review on the wrong company - we take full ownership of this. (We only ever defend ourselves when the review IS about the fake company - as happens far too frequently)
We did have a minor problem with delivery of this item and we were a little slow to respond - hands up - we could have done better but I think a 1-star review is a little harsh...

Des
spares2go.co.uk

Noté 5 sur 5 étoiles

EXCELLENT EFFICIENT COMPANY

FAIRLY PRICED ITEM, WITH EXCELLENT CUSTOMER SERVICE AFTER REQUEST FOR URGENT DELIVERY.
WOULD CERTAINLY USE THIS FORDINGBRIDGE COMPANY AGAIN.

21 janvier 2022
Avis spontané
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Réponse de Spares2go

Thank you for taking the time and trouble to review us Robert - it also helps to counterbalance the negative reviews which belong to an entirely different company - but Trustpilot seem to be unable/unwilling to recognise or remove these incorrect reviews - most frustrating!

Des

Noté 4 sur 5 étoiles

5 star service, 3 star delivery (post office)

Would be 5 stars if it wasn't for a long delay in delivery ( about a month) however, this is a good business doing its best in difficult times. Communication throughout was excellent, and the part arrived eventually. I would definitely use again, and have no hesitation in recommending to others.

20 janvier 2022
Avis spontané
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Réponse de Spares2go

Thank you for your kind review (and understanding) Paul. Most appreciated. Des

Noté 5 sur 5 étoiles

Very helpful

I ordered a part which proved to be a bit hard to find and the first one received did not fit but returning it was easy and at no cost to me. As soon as the manufacturer was able to provide the correct one, it was sent on to me. I was informed of progress throughout.

11 décembre 2021
Avis spontané
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Réponse de Spares2go

Thank you Mr.Hargraves, it was very pleasing to be able to sort the problem out for you. Des

Noté 1 sur 5 étoiles

Had to pay for return, they sent wrong items

I order two lots of cooker hood filters and was sent completely different filters to the picture on the website?. I also due to no fault of my own, had to pay to have them returned. I order on Amazon 205-5432098-1033930. They cost me £42.78 and I had to pay £2.75 to Hermes to have them delivered. Please everyone be warned by ordering from this company that even if it's not your fault that to return, you will have to pay. Terrible company.

30 octobre 2021
Avis spontané
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Réponse de Spares2go

Hello Andrew

This order has nothing to do with us, the original Spares2go.
There is a company operating on ebay and Amazon who have stolen our (good) name.(We do not sell on either of those platforms) They are in Cheshire, we are in Hampshire. 

You will need to refer back to them.

In the meanwhile if there is anything else you need, don't forget the original spares2go.co.uk.

Many thanks

Des
Customer Services Manager
for the Original Spares2go
spares2go.co.uk

Registered Office:
36A Station Road
New Milton BH25 6JX
Incorporated in the UK. Number 4665213

Noté 1 sur 5 étoiles

Damaged item received asked for part…

Damaged item received asked for part refund due to disability with hands and unable to send back told no .. thanks for nothing.
Also take ages to reply to E mails, #bekind

29 septembre 2021
Avis spontané
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Réponse de Spares2go

Hello

Please advise postcode or zipcode to enable us to identify the order.

Many thanks

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