Sparkle Sparkle Avis 

I booked my home in for a deep clean- the team arrived on time. The cleaners were polite & friendly.
The clean was done really well & i will 100% use them again.

After yet another recurrent clean where the cleaners arrived and left in under 15 minutes, we found they'd left a cigarette butt in our baby's bouncer.

I'm sure I don't need to explain to anyone why it's completely unacceptable to leave a toxic choking hazard where a baby can reach it.

I assume if the cleaners had spent more than 15 minutes at the property rather than rushing through the most minimal clean possible then they may have realised they had left this.

Upon bringing this to the attention of the company, no apology was even offered, just a "I'm not sure how that could happen".

The staff are well mannered and friendly, the results are wonderful and leave my place looking great when they are done. I use their regular clean service and I would recommend it to anyone who is looking for a weekly or fortnightly clean, I've done both as there are times where I have had to change from weekly to fortnightly and the people in charge have been very accommodating with this as well.

Had a clean done by 2 lovely girls from this company today and done a wonderful job

We booked a post builders clean which sounded exactly what we needed after extensive building work. Dusting and general cleaning of surfaces so poor I could have cried, after paying a substantial amount to have this done.
To be fair carpets, doors and windows were well cleaned as was the bathroom.
However the dust in the main sitting room, the room most affected by the building, the dust was so thick it was obvious to the naked eye. Even when cleaners returned in response to my initial email, they gave only a cursory clean to areas pointed out to them. The cleaner suggested that they didn't move ornaments to clean and I pointed out the specific wording on the website. When asked if I was satisfied, I pointed out further areas. On later investigation there was so much not still not cleaned properly.
We have previously employed cleaners for similar work and the house was left immaculate. If you decide to use this company, you need to be present and supervise every step of the way.
Having read the reviews, I was so disappointed with the service we received.

Avoid at all costs! Charged me almost £300 for an end of tenancy cleaning and didn't even hoover the carpets. The kitchen surfaces still had crumbs on them and the toilets had rings round the bowl. Paid for an oven clean which was half done. Also paid for carpets to be cleaned and they weren't even hoovered never mind cleaned.

They ask you to pay in cash so that you aren't able to claim back through your bank.

Ended up having to get another company in to fix all their mistakes and costing me again for another clean.

Customer service is poor when you complain they ignore everything you have to say and offer a re clean with the same cleaners that left your house in that mess. When I eventually agreed to a reclean I was ignored from the Friday morning until the Tuesday when I had to email again! Tenants were ready to move in so I had no more time to wait for their re clean.

Honestly the worst service I've received in terms of cleaning and customer service. Avoid at all costs if you don't want to end up paying twice.

I’m over the moon with the results. I have already started recommending you! Thank you so much!

Excellent service very well priced - great customer service

All staff turned up on time and were very nice and professional. The house was very dusty after extensive building works done for many weeks, and Sparkle Sparkle services were a huge help to get the house back in good condition.

For me timing is key. They came at the right time and they’ve carried out the work efficiently. Cleaners were very friendly.

Great service from SparkleSparkle. House cleaned to a high standard by Ashley and Laura. They were on time, helpful and friendly- nothing was too much trouble. Thank you so much

Really easy to book, on time, and super nice staff, overall was an easy experience.

It was really easy to book a deep clean with Sparkle Sparkle and my house was great I was overwhelmed with the idea of having to do it myself and it took such a weight of my shoulders!

Great service from start to finish. Would definitely use again. Very professional and house was sparkling afterwards.

Paid £69 cash for 2 people for 1hr 15 minutes.
House was given a quick going over and lots of surfaces not even touched.
I had to leave them unattended which was perhaps a bit naive.
Texted given number to express my disappointment and never even received a reply never mind apology.
Shocking customer service.

Cleaners were on time, did an excellent job and working with them was easy

Avoid at all costs. I had a deep clean from this company which was fine so I signed up for a regularly fortnightly clean at £55 per visit. 2 girls arrived yesterday and were finished within an hour. Amongst things missed were:

Bathroom cabinets not dusted down.
Shower screen left streaky.
Bedroom cabinets not wiped down or dusted.
Bedside lights not dusted.
Hob not cleaned.
Floors not vacuumed properly.
Inside window clean it part of the service - they were not touched.
Various surfaces around the home not dusted.

I contacted Fiona, let her know of my dissatisfaction, sent photos and requested either a refund, or the original cleaner that did our deep clean came out and sort the issues plus confirmation that she would be our regular cleaning going forwards. This was her reply:

Hi Stuart,

Thanks for getting in touch. I’m sorry to hear you weren’t completely satisfied with the recurrent clean. You are correct in it being a very different cleaning service from the deep clean service. Time isn’t a factor in our cleaning services, it’s the service that is paid for. I will cancel your bookings going forward as requested and send the complaint to their manager for you, thanks for letting us know.

If you have any other questions just let me know, thanks.

I replied:

Hi Fiona,

Thanks for acknowledging my email. I certainly don't believe yesterday's clean was worth £55 when certain areas weren't even touched.

Are you able to refund all or part of what I paid please?

Her final reply:

Hi Stuart,

Thanks for getting back to me. I wouldn’t be able to issue a refund for that as the cleaners did visit the property for the recurrent clean. If they missed areas I can highlight that for next time so they don’t miss those again, however as you have chosen to cancel I can pass it up to their manager instead to look into for you, thanks.

If you have any other questions just let me know, thanks.

UNBELIEVABLE!!!

UPDATE - see their response below. If they guarantee to come out and fix anything you’re not happy with, why didn’t they offer that when I complained? Obviously they don’t adhere to their satisfaction guarantee! Even more reason to avoid given that they don’t honour what is in black and white on their website! You have been warned. Use at your own risk!

The two girls that came were very pleasant and efficient, just what you need in a stressful house move

I wouldn’t normally do this kind of thing but I think it’s necessary to warn people.

A couple weeks back, I needed some extra help around the house while out at work.

I Googled and found Sparkle Sparkle cleaning and was keen to bring them in to my home to carry out what they advertise.

Unfortunately, the results I walked into on the two occasions they attended my home were below their promise.

On visit one, the bathroom tiles had not been touched (photographic evidence was taken which of course is time and date stamped). The interior windows had not been touched and neither had my 5 items of ironing which is included - this was just tidied to the side. I was also astonished to find that all the cleaning paper towel the cleaners had used were stuffed into one of my bin drawers in the kitchen. It should also be noted that the cleaners do not empty any bins in your home, so all small waste bins were still full. I think this odd as daily office cleaners empty waste bins in work premises - odd service not to deliver.

I originally fed back that these areas had been missed on the first visit but was willing to forget about this as it was the first visit to a new house so the team were not familiar and I don’t like complaining so said that I was happy with the overall clean (as floors and carpets had been vacuumed) but on reflection, I was too polite.

I was assured by my customer service advisor that the missed areas would be picked up on the next visit. No mention from the customer service advisor on picking up an extra 5 items of ironing to make up for the failure on the first visit albeit having still paid the £55 charge.

The second visit, standards dropped even further with the kitchen hob not being touched, the flooring had crumbs and debris all over it at the kitchen area so this has not been vacuumed or mopped, none of my interior windows were touched - AGAIN, all the paper towel that that cleaners had used was simply left piled up on my dining room table, the ironing that I again had left out wasn’t even tidied to the side this time, it was left in the ironing board (you are asked to put 5 items on your ironing board with iron set up) so this was clearly seen but ignored. The main family bathroom hadn’t been touched as the loo still had handprints and marks all over it. The en suite bathroom shower tray and tiles hadn’t been touched as soap bubbles were still there from my shower that morning. I had sills which had dust on them still and the stainless steel items in the kitchen hadn’t been touched.

I understand that areas can be missed but all of the above are not accidents, these are main areas of a home and to the naked eye could spot they needed a clean. Cleaning isn’t my profession but I’d say that you can’t be great at your profession if you miss the above - TWICE.

I contacted Sparkle Sparkle expressing my disappointment and loss of faith in their ability (nicely) and requested a refund for the two cleans which had been way below their promise. I don’t believe this was unjustified given this was the second visit and I’d already flagged missed areas. I think one is careless, twice is unacceptable and certainly wasn’t expecting a further fall in standards. I also find it interesting to see that over 25% of the reviews here state similar things. Seems to be a regular occurrence to miss areas. This is twice in two weeks in my experience with multiple obvious areas missed and the clearly signposted ironing simply ignored.

I was told by their customer care advisor that refunds were not offered and they would send a team round AGAIN to pick up what they missed. I politely declined this offer as it was indeed the customer care advisor I had fed back the missed work to from the first visit and explained I had lost faith and would prefer a refund for the contract that they had not fulfilled on TWO occasions. Since then, I have been ignored and my house key posted through my door with no note, no real apology or depth of customer service other than the text book response of “sorry to hear this, we don’t offer refunds”

I feel that others in Glasgow should be aware of the standard and customer service received from this company and the evidence of how my house was left by the cleaners on TWO occasions. I have uploaded these to Facebook and tagged Sparkle Sparkle in it to illustrate the standards my home was left after the customer service advisor left me hanging. I have had no response from that either.

£110 later I ended up cleaning my home for 2.5 hours anyway which defeated the purpose of employing a cleaning company. Regardless of the offer to return, as someone stated, by the time they arrange someone to come back, you’d be quicker to do it yourself than sit and look at it. Unusual it would be assumed you’d just leave it - it’s people homes this company are dealing with who are paying a premium.