Sparkle Sparkle Avis 

158
•
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Poor communication I contacted Sparkle Sparkle because I was looking for a deep clean for my 80-year-old father, who is partially sighted. He doesn't use computers, so I explained that he... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Booked a deep clean at quite short notice, and for a challenging and quite big job. Kitchen, 2 bathrooms & 2 / 3 other rooms. Gave all info online and booked easily. Got confirmation through by text &... Voir plus

Noté 5 sur 5 étoiles

The team did a fantastic job of the deep clean, making our house sparkle heading into the Christmas period! The team on the day were really friendly (and understanding of the areas we hadn't got quite... Voir plus

Noté 5 sur 5 étoiles

Sparkle Sparkle are not cheap but I was very impressed with their service. I requested the post building work package, after having a new kitchen fitted. Three cleaners worked solidly for over 2 hou... Voir plus

À propos de l'entreprise

  1. Service de ménage à domicile
  2. aussi dans
  3. Service de ménage
  4. Service de nettoyage de moquettes
  5. Services de nettoyage

Informations provenant de diverses sources externes

Sparkle Sparkle was founded in 2014 as a professional home cleaning company. We clean homes on a regular basis contract or do one off cleans for end of tenancy cleaning or spring cleans. We also offer carpet cleaning and can clean other items on one of...


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

158 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,6

Tous les avis

(158)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

The cleaning was of a good standard in…

The cleaning was of a good standard in our new home after we had some work done. It definitely felt a lot more fresh and got our first days in our new home off to a good start. I noticed a some minor areas in the kitchen and bathroom a couple of days after the job was done that could have done with a little more attention (back of th hob and parts of the shower door), but overall a good job. Communication, customer service and cleaning staff very professional.

21 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Fast and thorough

I'm not well and I tried to tidy but my flat wasn't ready to be deep cleaned,the girls did their best to make my place clean and homely again when it was dirty, untidy and I couldn't cope. Flat feels relaxing again. Will book for future cleans

3 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Job!

Did a great job on my flat. Staff were polite and helpful too. Would recommend highly

3 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Really happy with the clean

Really happy with the clean we had. We had used this company a few year back when we moved into a property that was left a bit dirty. They did a great job then and have done another grey job today. Very accommodating as we have building works going on as well. The clean is spotless and the ladies tuned up on time and communicated well after booking. Will be using again.

6 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Deep clean

Booked a deep clean at quite short notice, and for a challenging and quite big job. Kitchen, 2 bathrooms & 2 / 3 other rooms. Gave all info online and booked easily. Got confirmation through by text & email within hours. Ashley & the other ladies did a fabulous job! Carpets and upholstery cleaned. Both bathrooms immaculate, and the kitchen looked like a different room. Cleaned from top to bottom. Would highly recommend. Will def be booking again for a regular clean.

28 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Very Happy Customer Cleaners Ashley and Jacqueline arrived…

Cleaners Ashley and Jacqueline arrived promptly as agreed at 10am. Very friendly and informative about the service. I was more than happy with the thoroughly excellent job that they carried out on all my rooms particularly the bathroom. I would highly recommend Sparkle Sparkle to anyone who requires any type of cleaning to their home. Very reasonable payment rates for the work carried out. I have been in touch with them again in order to arrange a regular cleaning service to help me maintain the great job they
did with my deep clean.

27 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Listen to other reviews & Avoid

One of the cheaper options, but for a reason.

People are friendly, cleaning not great. Edited to remove oven bit.

The check idea is a bit of a scam. They finish by mopping, which I don't want to ruin my going in the room. Just before they left they asked me to check, even in the door ways of multiple rooms I pointed out missed areas.

As other reviews state, just avoid. I'd request a partial refund matching whatever the landlord charges me for an incomplete clean, but it seems (from other review) they won't even do that. Will be trying my luck anyway.

Don't waste your time and pay a bit more for a quality service.

21 juin 2023
Avis spontané
Logo de Sparkle Sparkle

Réponse de Sparkle Sparkle

Hi Jacques,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We, like all, cleaning companies do clean top to bottom, finishing with the floors. I’m sorry you feel cleaning companies are scamming you by doing this. The girls will be happy to go over the floors again if you wanted to check while the floors were wet.

Please note I have checked your booking and there is no deep oven clean added. We do try to make that as clear as possible on the information page, booking page, confirmation page, confirmation email and confirmation text that it is an optional addon and that it wasn’t included in your booking.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. Please note an oven wasn’t booked in so that wasn’t missed, however we are happy to do over anything again that was included. This is part of our award winning customer service, thank you.

Noté 5 sur 5 étoiles

Loved my clean

The cleaners were very hardworking and respectful. They left the place looking great, such a big differance from before they arrived to them leaving.

19 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. The girls did a really great job and were polite, friendly and efficient. No hesitation in recommending Sparkle Sparkle.

8 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Definitely don't hire they cut corners

Had this company out for a deep clean £319 that's alot of money for a 2 hour service on arrival me & my wife went out thinking everything will be fine , to our horror all doors all PVC wasn't cleaned , behind my microwave wasn't even done my TV stand,mirrors some missed rest streak Mark's ,complained they came out again explained what wasn't done this time we stayed in the house with them still issue's like no radiator's have been done-looking at there previews pay attention to the date's when the picture's where taken,I honestly believe the company has been bought over new management as the girl's in the picture' was not the girl's that came out,I definitely wouldn't recommend this company to anyone let alone family and friend's,stay we'll clear as I'd have cleaned the house better myself feel bad though I wouldn't like anyone to go threw what me and my wife has ,we are still having to clean bit's they cut corners and that's a fact I shouldn't have to still wipe down parts of the house as said my recommendations are don't use this company

2 juin 2023
Avis spontané
Logo de Sparkle Sparkle

Réponse de Sparkle Sparkle

(Both this review and the review from Karen are the same customers, hence the same reply)

Hi,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

After you got in touch later for recompense the cleaners did revisit. They asked you to check the work again and make sure you were satisfied before they left, you said again you were definitely fully satisfied with the service provided.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. This is part of our award winning customer service, thank you.

Noté 1 sur 5 étoiles

Do not use this company …

I had this cleaning company come back, deep clean I payed for ,was a corner cutting mess , 2 hours 10 min they spent, what they say on the website and do are miles apart, no doors washed mirrors all streaked, no pulling out furniture or wiped down , no grout free tiles , please don't waste your money, the customer service help ,is the same number as the cleaning lady , I have photos and the doorbell camera picked up some of the cleaning as they left my front door open , the carpets were done so I could only look quickly too see if I was happy, which they apparently made my mind up for me as they had everything packed away , waiting outside ready too leave , if you use them don't leave them alone they corner cut ,you need to call them back then deal with the attitude of huff puff , I asked her to do the doors ,WHAT ALL OF THEM, was the reply , I just wanted them out the attitude wasn't nice , one moned of not having her lunch yet as though it was my fault, the other blamed the other for not washing the window, the older lady asked my husband how am I meant too get into the door to clean it , erm very easily he said as he removed a coat stand out her way , yes my husband wrote a review too as he payed half of the £330 award winning customer service, I think someone took over this company since the goid looking pic on website, do your research first before booking this same number for the whole Scotland company cleaner whom has time to be at both cleans

5 juin 2023
Avis spontané
Logo de Sparkle Sparkle

Réponse de Sparkle Sparkle

(Both this review and the review from Edward are the same customers, hence the same reply)

Hi,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

After you got in touch later for recompense the cleaners did revisit. They asked you to check the work again and make sure you were satisfied before they left, you said again you were definitely fully satisfied with the service provided.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. This is part of our award winning customer service, thank you.

Noté 1 sur 5 étoiles

Avoid

Paid for deep clean, lots of areas missed- even when specifically asked for them to be addressed. Asked for partial refund and was refused- instead offering that they could come back and finish job. By that time I’d already done it myself. Huge waste of money

6 avril 2023
Avis spontané
Logo de Sparkle Sparkle

Réponse de Sparkle Sparkle

Hi,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

After you got in touch later for recompense the cleaners did revisit. They asked you to check the work again and make sure you were satisfied before they left, you said again you were definitely fully satisfied with the service provided.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. This is part of our award winning customer service, thank you.

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