I never received my order, worst of all I had no response to my emails or text messages. The websites now been shut down, but they should communicate and provide refunds. I’ve disputed with my card... Voir plus
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Lisez les avis des autres
I've ordered from this store twice before with no issues but, like the other recent reviewers, I've not received my order. My emails were ignored. I texted the number given on responses here and was t... Voir plus
My nephews loved these prints. This seller provides excellent customer service. I initially received the pictures without the quotes. When I notified Sparkletots of the error I received replacements v... Voir plus
Aimee created fantastic high quality work with these items of personalised children’s clothing which arrived quickly. I bought these as a gift for an old friend who’s wife had their second child recen... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour bébés
- aussi dans
- Boutique de t-shirts personnalisés
- Imprimeur
- Magasin de puériculture
- Magasin de vêtements pour enfants
- Magasin pour enfants
Écrit par l'entreprise
Sparkle Tots is home to personalised clothing and gifts for children and babies.
Coordonnées de contact
Manchester, Royaume-Uni
- info@sparkletots.co.uk
- www.sparkletots.co.uk
2,5
Bas
281 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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I never received my order no response
I never received my order, worst of all I had no response to my emails or text messages.
The websites now been shut down, but they should communicate and provide refunds.
I’ve disputed with my card provider now to receive my money back.
2 juin 2025
Avis spontané
I never received my order
I never received my order.
The company never replied to my email.
12 mai 2025
Absolutely awful
Absolutely awful. Items never arrived. Company haven't replied to my emails, I've had no communication at all. They took my money and that was that.
Avoid at all costs.
27 mai 2025
Never arrived
I've ordered from this store twice before with no issues but, like the other recent reviewers, I've not received my order. My emails were ignored. I texted the number given on responses here and was told it would be dispatched the next day but it still hasn't arrived and it has now missed the birthday despite being ordered more than a month ago.
16 mai 2025
Avis spontané
Still waiting!!
Ordered on the 17th April and was hoping for delivery before 4th May. Messeged them on the 24th April, just to see where we were up too and was told they would dispatch next day. Messaged on the 8th May as the courier tracking said they hadn't even received it yet and I asked for a refund. I was told I would receive one, still waiting on that as well. I will get my money back, there is enough reviews to involve trading standards. Such a shame I have ordered 3 times from these previously off etsy and they have been great. Won't use again!
28 avril 2025
Order hasn't arrived after 2 weeks! No communication.
Order hasn't come and no answer has been received from the two emails I sent. Wanted tobput my son in a mama's boy sweater for mothers day but couldn't do due my order not being received. Really disappointed at the lack of communication and I wish I had checked here first before ordering.
3 avril 2025
Avis spontané
Disappointed is an understatement
Well considering it's been over a month since I ordered and I don't have my item or any update I'm really unhappy.
18 mars 2025
Réponse de Sparkletots
Dear Grace,
I’m so sorry for the lack of communication and for letting you down, especially for such an important occasion. I completely understand your frustration, and I sincerely apologise for the disappointment this has caused.
I want to resolve this for you as quickly as possible. I will process a full refund immediately if it hasn’t already been done. Please could you email me at info@sparkletots.co.uk or message me on 07535323858, so I can confirm the details and ensure everything is sorted for you?
I truly regret the inconvenience caused and appreciate your patience. If there’s anything else I can do, please don’t hesitate to reach out.
Best wishes,
Aimee
Sparkle Tots
Item not received and email ignored
I ordered a personalised cushion on 19th Feb 2025 and to date have not received it. I have sent an email to request an update which has had no response. Very disappointing and I will be expecting a full refund if no communication is received in the next few days!
19 février 2025
Avis spontané
Réponse de Sparkletots
Dear Nicola,
I’m very sorry to hear that you haven’t received your order and that your email went unanswered—I completely understand your frustration.
I do believe a replacement was sent for your order, but I’d like to get this resolved for you as quickly as possible. Please could you email me at info@sparkletots.co.uk or message me on 07535323858, so I can confirm the details and arrange a resolution? If the replacement hasn’t arrived, I’d be happy to issue a full refund or send another one out.
I truly appreciate your patience, and I’m very sorry for any inconvenience caused. I’d love the opportunity to make this right for you.
Best wishes,
Aimee
Sparkle Tots
Take your order but never fulfill it - AVOID
Ordered and other than the confirmation had heard nothing. Chased. Nothing. And now having read other people's experiences i'm regretting having used this site....
24 février 2025
Avis spontané
Réponse de Sparkletots
Dear SC,
I sincerely apologise for your experience and the lack of communication. This is absolutely not the service I aim to provide, and I completely understand your frustration.
I’ve recently taken back full control of my business after facing personal difficulties and have been working hard to resolve outstanding orders. I would love the opportunity to make this right for you. Please email me at info@sparkletots.co.uk or message me on 07535323858, and I will look into your order immediately. If it hasn’t been fulfilled, I can arrange a replacement or a full refund straight away.
I truly appreciate your patience and hope to restore your trust in Sparkle Tots.
Best wishes,
Aimee
Sparkle Tots
Excellent Customer Service
My nephews loved these prints. This seller provides excellent customer service. I initially received the pictures without the quotes. When I notified Sparkletots of the error I received replacements very quickly. I would definately shop here again and highly recommend both product and service.
15 mai 2024
Avis spontané
Do not use
I ordered my item on 9th August. I have not received any correspondence from this company and my emails seeking an update on the order and my latter email seeking a refund has gone unanswered.
Very disappointing as I had ordered my son some pyjamas for his 1st birthday, which is a special occasion and now haven’t been able to order him the same elsewhere as it’s too close to his birthday.
Do not use this company!!
Update:- despite being told below that a refund has been given, I received an email last night to say my order has been cancelled but no refund has yet been given!! Again, very disappointing and I would definitely not recommend this company. They only responded once I posted a negative review on here. Terrible customer service.
9 août 2024
Avis spontané
Réponse de Sparkletots
Hello Lauren, I am very sorry that you have not received your order. We have had some issued with the courier service that I have since addressed. A full refund has now been issued. Thank you
Update: - I have checked multiple times and it is showing that you have received a full refund via PayPal. Please check your PayPal account. Thank you.
I placed my order on July 7th
I placed my order on July 7th, 2024. As of today, I still have not receiver ANYTHING, I have sent numerous email requesting about my order and have not received one single reply. The baby was a newborn, right now it sure is almost 2 months old. The clothing will not fit.
I'm Deeply, deeply disappointed, dissatisfied and I don't even want the clothes anymore. I WANT A FULL REFUND. Not that I will ever get a reply out of your customer service.
Update:FYI, no refund has been received (September 2nd)
7 août 2024
Réponse de Sparkletots
Hello Konstantina, I am very sorry that you have not received your order. We have had some issued with the courier service that I have since addressed. A full refund has now been issued. Thank you
Bought a Personalised Money box for a…
Bought a Personalised Money box for a christening and it was perfect and came really quick. Great Service, thanks x
2 août 2024
Avis spontané
Réponse de Sparkletots
Thank you x
Bought a custom teddy for a christening…
Bought a custom teddy for a christening ! Was great !
3 août 2024
Avis spontané
Réponse de Sparkletots
Thank you x
Amazing
The product quality is consistently outstanding, exceeding my expectations every time
I highly recommend this business
Thank you so much
16 juillet 2024
Avis spontané
Réponse de Sparkletots
Thank you x
5 stars
I bought an outfit for my daughter and it came with quick delivery, really good quality packaging and the clothing was good material. 👍🏼 Would definitely buy again, really happy with my purchase. Thank you.
4 août 2024
Avis spontané
Ordered a personalised football bag for…
Ordered a personalised football bag for my lad, came within a few days of ordering excellent quality would order again.
4 août 2024
Avis spontané
Réponse de Sparkletots
Thank you x
Highly recommend
Bought halloween bags for my twins, the bags are excellent quality, it was super easy to place the order, great customer service and fast delivery
4 août 2024
Avis spontané
Réponse de Sparkletots
Thank you x
I bought an amazing outfit for my…
I bought an amazing outfit for my little girl.T shirt,tutu and headband.The T shirt was lovely quality and the whole outfit fit to size xx
4 juillet 2024
Avis spontané
Réponse de Sparkletots
Thank you x
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