Spitfire Network Services Ltd Avis 

Seamless transition of broadband services from another supplier and great customer service to boot.
Would not hesitate to recommend them.

Fantastic support and prompt assistence when needed from account manager Chris.
Pricing model is very competitive!

Excellent service - regular check in from account manager Archie.

Never had any issues with billing, support or SIP trunks.

25/4 order placed
29/4 payment of £453 made
1/5 informed couldn’t provide me with I ordered as a fault with the router.
3/5 informed could provide a different router which was cheaper, I agreed to this and the tensing amount to be refunded
8/5 informed that account application was with FD for approval
10/5 still not looked at by FD
10/5 cancelled order & asked for a refund.
22/5 still no refund

We wanted to move to Spitfire as our SIP Trunk provider, but they have the most intrusive, awkward, bizarre, and unnecessary requirements to be given ALL of your personal information. In order to apply to be able to give them your money, they give you a number of forms to fill in, including a "Credit Application Form" - except you aren't applying for a credit account - they aren't providing a credit account. They want your name, home address, date of birth, telephone number, a copy of your letterhead, and a recent utility bill, so that they can credit check you, to NOT give you credit! This applies even when you are paying by credit card. Oh, they also, of course want the full details of your card, including the CVV, so they can charge your card every 14 days (!) And of course, they have several copies of your signature. That info is filled in on paper forms to be returned to them, and of course that means anyone with access to these forms has all the information required to potentially make life very difficult for the unfortunate person handing over their entire catalogue of identity information plus full credit card details. Think they'd be immune from hacking or data leaks? No other organisation seems to be, so why take your chances handing over all your identity details to this lot? Of course, very little of this information is truly required to credit check people - so why do they want it? And all this information just to spend a whole £12 a month with them? They appear to have extreme paranoia that you are potentially penniless, disreputable, and perhaps even dishonest, and likely to make off with their £12.00....

Just find another provider, believe me, it's easier and safer!

Internet and Telephone services are consistent and excellent. Proactive customer care is supportive and informative without being pushy.

We've been with Spitfire for 10 years and can say their service is very good. There have been very few interruptions to our services, and if there are, they are resolved immediately.

Patience of a saint! It's been a hectic few weeks for me setting up and dealing with all sorts. I have to say that Jim Farquharson there is a real professional and valued employee of the company. He's been so patient with us and so Spitfire is the go to for future needs / recommendations. In the UK you don't get good service these days so it was much appreciated, even being a difficult and slow customer to him which I apologise for again, he was polite, really on the ball and very helpful. No one else could port a number from AWS that I tried! Keep up the good work and I hope to see Spitfire continue to do great business.

We have had a contract with Spitfire for quite a few years and are pretty happy with it. Just had an account review with Umar Hussain and he was very helpful.

Umar at Spitfire today explained technical details to me (a non technically minded person) in a very clear and understandable way allowing me to make the best decision for my business

Never had any issue with their services. Great customer service too.

Excellent advice and support even though in the end Spitfire didn't get any new business out of it. Knowledgeable patient and thoughtful

We've used Spitfire for many years and always been very happy with the service and support.

They anticipated the need to be ready for the switch from analogue to digital phone calls. Proactively sent me the new router required to effect the transition and correctly set the day to make it operational.

On the day all transferred satisfactorily with a couple of niggles related to Sky and our BT phone no that were quickly upgraded to Josh Rampley (senior technical mgr) who solved them both quickly, efficiently and courteously.

My excellent service from Spitfire is now 25 years and not only have they never let me down and are always available, they are also outstanding value.

When I moved our mobiles to Spitfire after 35 years with BT. BT asked if they could reduce their price to keep our business. When I told them Spitfire’s prices, they gave in and could not match them

We've been using Spitfire for two years now and after initial setup have never had cause to contact them at all. Equipment has worked well (better than expected) and it has reduced our communications costs. Good firm, good service.

From start to finish, Chris was thorough and helpful. Very easy to deal with, and good communication throughout the process made it a lot easier to work with.

Spitfire is easy to communicate with, initially called while i was busy but arranged a call back at a quieter time, Umar was knowledgeable and easy to understand and was prepared and ready for the call, the call back was exactly when arranged to the minute, overall a nice experience

Available, and responsive, at all times.