Spitfire Network Services Ltd Avis 

Robust and reliable service provision of our fibre ethernet leased line. Great customer service. Would recommend.

Great company to work with, honest with the solutions they provide

Great customer service

Very helpful and knowledgeable

Clear, concise and informative account review.

Great customer service and always ever helpful for a business such as ours. Special mention to Umar Hussain for being a great and reliable account manager

Since having Spitfire services specifically with our broadband and telecom's we haven't had any issues with the services. The account managers are always in contact asking if there is anything we need and its always arranged before they call which is also more convenient especially when running a business. I would definitely recommend their services.

Always found the team at Spitfire to be very helpful and proactive on all matters.

Umar was very helpful and able to assist me an understanding of our account which was set up prior to me joining the business.

All the team at Spitfire are professional and friendly. They are always quick to respond and always help whenever I have needed anything from them. Would happily recommend to be used.

I had been with Spitfire for almost 3 years, and the line service was fine. Nearing the end of the contract, we converted from a copper line to a leased line. We ultimately decided to go with a different provider (at no fault to Spitfire).

However, part way through the changeover process, the copper line ceased to function. Multiple calls were made to attempt to fix the wire, but the line was never made to function.

Spitfire has admitted to this. However, because I spoke with the Account manager within 72 hours, not the technical support team, in their view, the line was repaired, and thus I would be liable to pay for the line. As the line was being discontinued, I had spoken with the account manager that there was no need to fix the line, especially if there was one month left in the service (it would incur much cost to Spitfire for little gain).

Spitfire investigations refused to take into account that I had spoken with the account manager. Their investigation has confirmed this.

On top of this, I continued to receive harassing calls from three different people chasing me for payment, whilst the investigation was happening. Each person did not know that the discussions were happening in the background.

Very poor service, and I would have expected better from Spitfire.

--- Update

I can confirm that the line was not repaired properly and was not in use (hence the review). So, if you read Spitfires response, instead of trying to resolve the issue, they quote language in the terms and conditions, and blamed BT Openreach.

You have to ask yourself, is this a customer service focused

As a company we have +10 years partnership with Spitfire. We were always provided with the best services and products.
Our account manager U.Hussain and his team always react operatively and sorts enquiries in timely manner.

Jared's knowledge of our system and how the changes will affect us.

Love the friendly professional approach Jared has.

More than satisfied with the service we get from Spitfire both in terms of performance of connection, the equipment provided and their customer service.

It was great to receive this telephone call from Umar Hussain. Umar phones on a regular basis to review our services and see if we need any further help. Umar is extremely professional and experienced with a great wealth of knowledge. Very happy customer.

Spitfire provided the company I work for with a dedicated VOIP network with excellent QoS. They managed the transition from our prior analogue telephone service very well with little disruption to our work. Since then the aftersales support from our account manager has been proactive and excellent.

Our account manager at Spitfire (Umar Hussain) is absolutely brilliant! The level of service he provides is top quality – nothing is too much trouble and we feel our custom is really valued (despite being a very small business). He was so patient when helping us install a new phone system, we’re not technical people and we were worried about possible pitfalls/losing time while the system was set up etc. Umar reassured us every step of the way and when the phone system was installed it was totally seamless – this was a breath of fresh air! The technical support from Spitfire is also really good and the phone system itself is great, just what we wanted. I would highly recommend Spitfire.

They are always very professinal and friendly.
Nothing is ever a problem