Sprintax Avis 

I have been filling taxes with Sprintax for a few years now. This year, my experience with the Sprintax team, has been an enormous positive change. Filling taxes for international students/scholars can be an overwhelming and stressful process, but the representatives have been super helpful, because oftentimes tax payers have inquiries that go beyond the instructions in the Sprintax manual.

Had a nice worker that helped me so much. This is such a struggle for me as a non native speaker and not being in the US anymore makes it hard not calling people there. thanks guys.

I filed my 2025 taxes with sprintax as a non-resident and got the most supportive customer representative. Megan was incredibly helpful. She took time out to research and give me correct information. She reviewed information with me, and gave me the right guidance. I couldn't have done it without her. Thanks to her and to the sprintax team!

I was using Sprintax for the first time and needed to use support agent assistance via the chat. Kristian Stefanov, support agent, helped me a lot. Very knowledgeable person, quick and accurate responses, polite language. Please, give him a raise or make him a manager. This is exactly the kind of agent you want to see when preparing the taxes. Appreciate you, Kristian!

I had a lot of difficulty filling out the tax return and had many questions related to the entire process. Thanks to Beray, who responded immediately to every question i had.He explained everything to me in detail and made the process easy and understandable!

Yana is great and proactively help to solve my problem👍

Kristian Stefanov has helped me file taxes online. This was my first time doing it by myself and he was so helpful and assisted me throughout the entire process. Highly recommended!

As a Fulbright visiting scholar, I used the Sprintax system to prepare my 2025 tax documents. After dedicating approximately one week to understanding and completing the process, I was able to download only the federal tax return, while the state tax documents were not accessible.
I reported this issue to the IIE Sprintax team on April 2, 2026. Owing to time constraints, I subsequently accessed the system again and obtained the state tax documents by paying the required service fee. On April 3, 2026, Mr. Mark Valentine responded to my inquiry and provided the state tax documents. In my reply, I noted that my colleagues had not incurred such charges. Mr. Valentine assured me that he would review the matter with his team.
On April 7, 2026, he confirmed that the amount paid would be refunded. I sincerely appreciate his professionalism, responsiveness, and commitment to resolving the issue.

Megan was amazing. She immediately understood every one of my many questions and answered every one right away. She was super clear and helpful.

Kristian S. SAVED MY LIFE TODAY!
I had an excellent experience with my Sprintax agent Kristian. He was extremely knowledgeable, patient, and thorough, and helped me properly apply my tax treaty benefits when I was initially being overcharged with $11,000 which almost left me dead! I truly appreciate his expertise and clear guidance throughout the process. Outstanding service, highly recommended. KRISTIAN DESERVES A RISE!

I’ve used Sprintax before and had a really good experience, which is why I chose to use them again this year. Unfortunately, this time was very different.
I filed my taxes through e-filing, as I’m currently in Australia and can’t easily post documents. My return was rejected by the IRS, and after that, Sprintax became pretty much useless. The only guidance I was given was that it was now too late to e-file again (as you only get one attempt), and that I’d need to post my return instead—which isn’t practical for me. Beyond that, they offered no real support or alternative solution.
What’s especially frustrating is that I paid nearly $100 extra for additional support services, and it didn’t feel worth it at all. When I actually needed help, there was none.
Really disappointing compared to my previous experience, and I don’t think I’ll be using Sprintax again.

Excellent and Reliable

The prompt response, couple use of light words that revived hope even when the solution to my request was still in process.

Also worthy of note 📝 is the ability to resolve my issues on a timely note 📝.

The professional response was a top-notch.

As a Fulbright IIE participant, I had made a mistake in my forms, and Sprintax’s support was incredibly helpful in guiding me through the correction process. Their response was clear, professional, and much more useful than I expected. I would especially like to thank Mark Valentine from Sprintax IIE, who assisted me via email step by step over the course of three days. Thanks to his patience, guidance, and expertise, I was able to correct the error and complete my forms properly. My experience with Sprintax was excellent, and I truly appreciate the quality of their customer service. I highly recommend their service to anyone who needs reliable and supportive assistance.

Sprintax has made navigating US taxation so smooth and easy for me. The customer support is prompt too! I highly recommend it.

Very happy with how easy the system is to use when filing taxes. All my enquiries where responded to on time.

The support I received in figuring out my login issue was extremely prompt and very helpful. Alexander Nedelchev figured out exactly what the issue was and my problem was sorted!

It's useful for filing state taxes. The help function using the chat is very convenient and one employee helped me out well. However, another employee later gave me incorrect information on my tax treaty information, of which I can only guess the consequences. Interestingly I did not get a pop up to provide my feedback on the interactions, so I'm doing so here: please make sure employees ask questions if they are unsure about something. I'm using and paying for Sprintax to prevent mistakes, so this happening I found a bit concerning.

It was my first time to file my return in USA and Sprintax could not have been easier. As a first timer I had made a mistake. And the the customer service helped me step by step patiently too. Spécial mention to Allison who helped me a lot to correct the mistake that I had made. I will definitely use Sorintax for future tax filing and highly recommend to anyone looking for an easy to use service with great after sales service.

Iliyan Petrov was very responsive and helpful, and made tax filing smooth and understandable! I needed clarity on many sections and Iliyan explained them so thoroughly.
Thank you again!