SHS Balustrades and Handrails Avis 

From the initial contact made with Imogen @ SHS to the patient changes made to get design right, through to the on site survey, speedy delivery & above all the quality were all perfect.
As a fairly demanding ex engineer I appreciated every aspect of the process & the end result - adding value to the property.
A little nervous about paying up front but gladly unfounded.
Ordinarily would have fitted myself but glad I chose to use SHS to arrange this, as quite a skill as it turned out.
Lakhvir (A1 Ballustrades through SHS), carried out the install and very very pleased with his attention to detail & quality of the install - even removing all the cardboard packaging. No hesitation in recommending.

The team at SHS were professional at every turn, extremely patient and helpful. The installation guys were always excellent ensuring that all aspects of the product were correct.

Absolutely Brilliant. We needed a new Balustrade. SHS Came and surveyed, designed what we needed, and installed. They made the process very easy. The product is very high quality, and looks fantastic. We are over the moon. Everything you would want from a company. I would heartily recommend SHS for all your Balustrade needs.

This review is rated 5 stars as SHS turned a negative into a positive. The wrong design of balustrade was initially installed, which was brought to our attention by the Installer. Amy then offered to replace the entire metal frame and glass panels as per the original design, which was completed by Lucky, who is an excellent installer and communicator. Thank you SHS!

My stairs were a non standard design and SHS staff were very helpful in understanding the method I was to employ in fixing the steelwork to the treads and recommended rectangular base plates in place of circular bases. I was installing the system myself and it fitted perfectly allowing my glazier to measure and install the glass

Excellent company to deal with. Quality products and good installation service. We had glass and stainless steel balustrading fitted to steps and also stainless steel posts and wire to a set of lower level steps.

My initial request for a quote for a glass balustrade with stainless steel posts was received very promptly. I received a follow up telephone call the following morning and Imogen, the sales advisor was very knowledgeable and helpful in discussing my plan for the glass balustrade for a patio at my home. The order was confirmed and a manufacturing window provided. Once the glass panels were manufactured, I received a delivery confirmation. Despite living in Northern Ireland, the 14m of Elegance toughened laminated glass and polished s/steel posts were delivered on the due date and in the advised time window. The items were wrapped on a purpose built wooden pallet which the delivery driver placed with a pallet truck exactly where I wanted. Every piece of my order was received in perfect condition. I assembled the glass balustrade myself in 9 hours with everything fitting together perfectly. The assembly instructions and video were excellent and very easy to follow.
If you are in the market for a top quality glass balustrade wall, then I can thoroughly recommend dealing with SHS. The staff are very knowledgeable and extremely helpful. Their product was exactly what was described and what I wanted. I would definitely use SHS again if I was installing another glass balustrade.

Contacted the sales team by email to quote for 8 metres of balustrades, and additionally a replacement piece of balustrade glass damaged by a building team.

They quoted £600 to site visit to size up the broken glass piece, and then regarding the balustrades system which was supply only, the quote didn’t include the required steel posts or fittings to hold the glass.

Not overly sure if these were mistakes by the sales person, so queried and no reply.

Cannot fault service or product , Right through ordering , checking of size , and confirmation before manufacturing was all done effortlessly with the help of sales and production people at SHS . Kit turned up on delivery date quoted and with easy to understand instructions The assembly went without a hitch. Cannot tell you how happy rest of family are with product CLASSY STURDY and easy on the eye , being glass it doesn’t obstruct the view of our Garden . Really happ with whole process and the helpfulness of all staff encounted .( even the delivery man was great
Many thanks
Kevin Pooley

Ordered 3 glass panels and brackets to use on some decking steps.

Fantastic product, very well made.

The staff are brilliant. Very knowledgeable and you can tell they are very happy working for SHS. Big shout out to Michelle and Sionna, both of them did a first class job and a major part of my success on this project is down to them.

Very highly recommended.

Never ordered as was disgusted by the quote being double that of others on the market.

The same 2m length of simple balustrade came in at almost £1k.
They called repeatedly to "close the sale" then offering to price match upon telling them they're "more expensive than the competition" (to put it politely).

Don't make me waste time requesting quotes to take the mick.

I needed a balustrade for my roof top terrace that meet building control requirement. I contacted SHS for a quote. The process was simple and efficient thanks to the design tool available on their website. Shortly after, SHS sent me their installation team to confirm the measurements. I then received drawings to approve before it goes to production. After about 4 weeks, my balustrade was ready and the installation team swooped into action and did a great job installing it. It looks fantastic and materials used are of high quality (powder coated steel and tick safety glass panels). Overall, I’m a satisfied customer. Looking forward to use them again for my next project. Thank you SHS!

I am very pleased with my mirror polish finish wire rope system. From the initial order and guidance for giving measurements, to being kept informed on production progress to delivery on site, on time, was brilliant. Guidance on installation which I did myself was very helpful and reasonably straight forward. Sionna, Imogen and Rebecca were very helpful and professional. The system was also reasonably priced.

The process has been quite stress free and quite straight forward with SHS

Nicki in customer service is a real diamond - we placed an extremely tricky and large order which had to be shipped in several iterations. We found that there were two small but pivotal components missing towards the end of the project and Nicki handled our situation with care, efficiency and speed ensuring we were able to finish on-time. Highly recommended . . .

As a commercial glazing company, we have bought numerous components from SHS for our projects. They are helpful and communication is great. More recently, we were having a really busy period and SHS undertook a supply and fit of a glass balustrade in a domestic property for us. The installation was faultless and our client was extremely happy.

a great company to work with, designed the entire product and then prepared my stairs to install the balustrade. The product installed is amazing and looks perfect. What a delight to work with such a professional company with customer focused staff, a joy. Thank you SHS!

Great service. Delivery came in much sooner than lead time. Would highly recommend.

Stumbled upon SHS on receiving the most ridiculous quote from a local firm. The quote to install from SHS stood on the same platform but the saving grace here is that SHS offer a supply only option. The pre sale service was great - all queries answered by friendly, knowledgeable staff. In fact, quite a few emails and calls were exchanged and we were provided with full install information prior to any payment being made! Now that’s customer service!! We’ve never fitted a balustrade before - and even though our area is tiny in comparison to many; we were happy to find the system simple to install. Very good quality product; and it looks great. Happy! Yes, I would recommend SHS service.

Good quality product. Delivery and installation was straightforward. Engineer was very helpful and made a good design that net my specs. Finished product looks great!