Star Action Figures Avis 

533
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've had a great experience with Star Action Figures. Since discovering them recently, I've made multiple purchases and have been very satisfied. Their prices are competitive, and the service has been... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

In response of 1 star Reviews So I've been ordering with SAF for about 2 years now and have not once had an issue with any of the staff nor my orders arriving in a timely manner. The staff o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What a great company. Ordered three products with one being on the larger scale and the delivery process was seamless. Very well packaged and all the items received were immaculate. You can always tel... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great inventory, competitive prices and collector grade shipping and packaging. I've used SAF loads over the years for in stock and pre order items. Never any issues with orders and any queries rais... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'objets à collectionner
  2. aussi dans
  3. Magasin de jeux
  4. Magasin de jouets

Écrit par l'entreprise

Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

533 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(533)

46 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Always 100% reliable, and outstanding customer service and communications. Superb.

It's been a long time since I've left Star Action Figures a review, but the reality is I could be leaving them one, had I the time and wasn't worried I'd look barmy, every few weeks. And every review so far would be a 5 star one.
As we approach a time of year with more gifts purchased, when more people want to know if a site they're not used to is reliable, this review's timely...
They're excellent on price, excellent for availability (especially when they have any responsibility for stock levels afforded them), and absolutely, 100% trustworthy, safe and reliable. An order made with them is entirely safe. Postage is always reliable and packaging is legendary amongst repeat customers.
Absolutely no way I could ever fault them. They care about their customers because they represent a love of the same products as we do.
Personally, I don't think I've ever known a business be more patient, considerate and accommodating to me than this one. Absolutely outstanding, personable customer service, miles above and beyond, and out of their way to help, to their own detriment at times.
Genuinely can't praise this business enough, and I regularly do elsewhere, on or offline.

13 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Paul
Thank you for taking the time to leave us an amazing review!
We are very happy to hear that you like the service we provide as we put a lot of effort into giving the customer the best experience possible. We will do our best to package and ship our orders as quickly and securely as we can. We look forward to serving you again in the future.

Noté 5 sur 5 étoiles

Buy with total confidence

Honestly: for speed of dispatch, saintly levels of patience, selection, and sheer transparency, there's few companies that can compare. SAF (& the similarly excellent ZG) are the two sites I'll return to again & again. The way they've handled Hasbro's bizarre issues over the last 18 months - keeping customers informed while not being afraid to go on record about problems the Big H probably wishes they wouldn't - has been flawless. Buy with total confidence.

20 octobre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Vincent
Thanks for taking the time to leave us a great review!
We are happy to hear that you are happy with our service. We aim to get orders shipped out as soon as possible and do our best to give the customer the best experience possible. We look forward to serving you again in the future.

Noté 5 sur 5 étoiles

marvel Ironman helmet

Brilliant, bought a marvel ironman punisher helmet that I couldn't find anywhere else for my son's Christmas present, thank you so much I won't have to disappoint him now. Would definitely recommend and will be making future purchases

13 octobre 2023
Avis spontané
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Réponse de Star Action Figures

Hi
Thanks for your 5 star review!
We are glad to hear you are happy with the experience when shopping with us and have found a Christmas present for your son. We look forward to serving you again in the future.

Noté 5 sur 5 étoiles

Always exceptional

I've been ordering from SAF since the first lockdown, must have ordered 30+ figures at this point it's always been spot on.

Packaging is always superb, they're always cheaper than competitors & if I've ever needed to cancel for whatever reason it's done with no fuss.

Going by their Facebook and their toils with Hasbro, the SAF team are genuinely on the side of the collectors. Easily my favourite retailer online for anything, let alone figures.

14 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Duncan
Thank you for your amazing review!
We are glad to hear that you like our service and we are your favourite online retailer. We do our best to provide customers with the best service we can and we look forward to receiving your custom in future.

Noté 5 sur 5 étoiles

Love this shop

Love this shop,

Customer service is fantastic and their Facebook page leaves you with all the information you need about what’s coming into stock and what’s on sale.

These guys interact with their followers and give updates when possible. Delivery times are quick. Ordered the gold label Batmobile last Thursday evening when the guys put it up on Facebook had an email Friday to say it was out for delivery and received Monday morning. That is service.

I pre order all my figures from these guys and they are the best when it comes to prices and speed of pre orders.

You guys are fantastic and I plan to keep buying my collectibles from you.

Thanks for running a fantastic shop and getting me in trouble with the other half 😂.

13 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Richard
Thank you for your 5 star review of us!
We are very happy to hear that you like the service we provide. We do our best to get orders shipped out as soon as possible and provide the best service we can. We look forward to fulfilling your future orders.

Noté 5 sur 5 étoiles

Five star all the Way

Five star all the way. M J Hibbet is a arsehat and don’t listen to a word he says. These guys are the best in the business and the whole collectors community agrees

14 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Richard
Thank you for taking the time to write your 5 star review!
We are happy to hear that you are happy with the service we provide and we look forwards to serving you again in the future.

Noté 5 sur 5 étoiles

Always my forst oort of call when after…

Always my first port of call when after something One of the best action figure companies to deal with extremely well packed items and often go the extra step to check mint carded stuff is sent out

14 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Thanks for leaving us a 5 star review Agg!
We're glad to hear you're happy with how we pack your orders!
Have a nice day :)

Noté 5 sur 5 étoiles

Brilliant store

Brilliant store, excellent service, Wayne and team are top notch, always the first place I shop for my plastic addiction!

14 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Neil
We really appreciate you taking the time to leave us a 5 star review!
It's great to hear you're happy shopping with us, we look forward to your future custom!
Have a nice day :)

Noté 5 sur 5 étoiles

No 1 for collectibles

My first port of call for Star Wars figures, fantastic company with great prices, pretty sure they lose money on postage! Every item I’ve ever had has been perfect, always quick to reply to any emails and queries and I’ve yet to see them beaten on price. Socials also provide a great insight into the collectors market and how hasbro operates. Couldn’t recommend a company more

13 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Mark
Thank you for leaving us a 5 star review!
We always try our best to keep the prices as low as possible and our customers informed.
Have a nice day :)

Noté 5 sur 5 étoiles

5-Star Action Figures

Always great service and packaging which is important to an in-box collector. Used them loads of times and have pre-orders in place too. Ignore the negative reviews, these guys should be called 5-Star Action Figures!!

1 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Steve
Thanks for taking the time to leave us another 5 star review!
We're happy to hear you're still ordering with us and love title of the review!
Have a nice day :)

Noté 5 sur 5 étoiles

Superb service

I've used SFA on several occasions now and would use them again without hesitation. Communication is great with both confirmation and shipping emails sent. Goods are always excellently packed in boxes with extra wrap inside. If only Hasbro's own packaging had the same attention to detail...
Top marks! Thank you.

10 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Binary
Thank you for leaving us a 5 star review!
Glad to hear you're still happy shopping with us, we look forward to your future custom!
Have a nice day :)

Noté 5 sur 5 étoiles

Superb experience with star action…

Superb experience with star action figures again and again. Packaging is bombproof. Turnaround time is superb and customer service is bang on the money. Recently bought the marvel iron men and just like my previous dozens and dozens of orders it was perfect.

2 novembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Stuart
Thanks for leaving us a 5 star review!
We're happy to hear you like our packaging and are pleased with the condition of your orders.
Have a nice day :)

Noté 5 sur 5 étoiles

First time buying from Star Action…

First time buying from Star Action Figures and was a little apprehensive as I hadn't heard of them before. Additionally, the figures I was buying are generally tricky to get hold of in the UK so I was surprised to see them for RRP and thought it was a little too good to be true. I checked Trustpilot and saw there were lots of excellent reviews so thought I'd risk it and I'm so pleased I did! The items arrived in perfect condition and dispatch/shipping was extremely quick - I placed the order on Friday night and it arrived with Royal Mail on Monday morning. Will absolutely be buying from them again - thanks so much guys!

13 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

At first I was a bit skeptical when…

At first I was a bit skeptical when ordering from this site as I had never heard of them I looked at the previous reviews and they were all fantastic so thought I would try them and I’m so glad I ordered from this company. Excellent service, great pricing, quick shipping. I have just placed a second order with them. Absolutely thrilled with the service. Thank you!!

7 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Reasonable pricing and well packaged

Reasonable pricing and well packaged. What more can you ask for.

Have so far received 4 separate packages and am very happy with all of them.

Star Action are on my list of good places to go to.

18 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!!

Fantastic!!! Got a Marvel Legends figure for a great price and it came in good time. Would definitely recommend.

14 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Easy to use website from a company that respects their customers

I recently realised I've only ever left reviews after negative experiences, so I thought it was only fair to leave one for the many positive experiences I've had with this company.

I have ordered many items from Star Action Figures over the years and I've always had a good customer experience. Items always arrive in good condition, the prices are the lowest anywhere (always several pounds cheaper than any other site I've seen) and the customer service is great. There isn't a way to cancel orders from your account area unfortunately, so you need to email them directly, but they have always replied within a day and have always cancelled the order with no issues, though I've rarely wanted to cancel orders anyway!

Star Action Figures understand collectors and appreciate the needs of collectors, which is refreshing compared to other, larger companies who treat the figures like any other item they stock. The only times I've not used SAF are when an item is out of stock or they've been unable to source stock from their suppliers (this has happened a few times recently with Star Wars figures when Hasbro haven't given them enough stock for some reason).

Placed my most recent pre-order last week - the ordering process is so streamlined and easy to use, it takes literally seconds to place an order. I highly recommend this company to everyone!

30 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very reliable!

Very good website, I've been ordering from them for a couple of years and I've never been disappointed. Pre orders are reliable and arrive on time (if they're in stock).

The only thing I would say is I'm waiting for the Ahsoka Padawan and Pre Vizsla figures to be available to pre-order and it's taking a while, but I think that's a problem with Hasbro rather than the website itself.

2 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!!!

Have now made 2 purchases with SAF and it's been top class. Got the figures I wanted at a great price and the shipping was super fast!!! Now let me talk about the packaging..... bomb proof! Seriously, I've ordered from other "bigger named" stores and SAF spanks them silly. Shop with total confidence. I'll 100% be ordering from them again!!! Thanks SAF 👍 ⭐️⭐️⭐️⭐️⭐️

6 septembre 2023
Avis spontané
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Réponse de Star Action Figures

Hi Greig
Thanks for leaving us a 5 star review!
We glad to hear you enjoyed shopping with us and we look forward to you purchasing from us again!
Have a nice day :)

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