Starr Luxury Cars Avis 

187
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

He was late! The driver came semi-undressed with his shirt fully unbuttoned and no tie. He was very reluctant to remove an empty plastic box from the boot, for me to place my luggage there. He was als... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Starr Luxury Cars did a fab job for us - my business partner retired on Tues 30th April and I ordered the Rolls Royce ghost to pick him up from home and bring him to work and after some celebrations... Voir plus

Noté 5 sur 5 étoiles

Excellent from start to finish. We needed a second car for 5 days for a family trip and actually changed to chauffeur service half way through. Adam was extremely accommodating with our ever changing... Voir plus

Noté 5 sur 5 étoiles

Their service was really smooth from picking up and dropping off the car.I didn’t have to waste my precious time filling unnecessary paper work and thanks to pain free online system.Manager(Ike) at S... Voir plus

À propos de l'entreprise

  1. Agence de location de voitures

Écrit par l'entreprise

Welcome to Starr Luxury Cars, the UK's Leading Luxury Car Hire Specialist. View our luxury fleet and hire your Luxury Car today.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

187 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,5

Tous les avis

(187)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service delivered by very…

Great service delivered by very friendly and efficient team - from bespoke offers to reliable service delivery in various locations, the responsiveness and customer care by the members of the team involved was excellent

3 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent chauffeur service

Excellent chauffeur service and smooth booking through the app with many car options to choose from. Seamless and professional, highly recommend.

1 août 2026
Avis spontané
Noté 5 sur 5 étoiles

There are very few services I use over…

There are very few services I use over and over again without thinking twice and Starr Luxury Cars is one of them.

Whenever I’m in London with the girls, airport transfers are something I never compromise on. After a long flight, I just want everything to be seamless and Starr Luxury Cars gets it right every single time.

For this trip, I booked the Rolls-Royce Cullinan for myself and the Mercedes Viano for our luggage. Both drivers were waiting exactly where they said they would be when we arrived, helped us with every bag and made the entire experience effortless from start to finish.

The cars were immaculate, the service was impeccable and every little detail was taken care of. It’s that level of consistency and professionalism that keeps me coming back.

Luxury, for me, is about peace of mind and that’s exactly what Starr Luxury Cars delivers every single time.

If you’re travelling to or from London and want a chauffeur service you can genuinely rely on, I can’t recommend them enough for airport transfers and the duration of your stay in London.

29 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Decided to hire a car at very short…

Decided to hire a car at very short notice - I emailed them at 2pm and car was delivered to my home by 6pm. Process was all very smooth and the deposit was cleared back to my card within the 7 working days they said it would be.

3 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Disgusting appalling and worst…

Disgusting appalling and worst experience ever. Suggest do not book from them. I hired a Lamborghini on 15 jan for five days. Firstly car broke down the same day. Secondly the refund is never paid as per contract. It took hundreds of emails and got my refund in instalments after five months. I have been charged quarter of the refund amount in bank charges and interest for the amount i was supposed to be paid back in fifteen days.
I wish there was a negative ratings. Biggest fraudsters i have come across in my life. They just use your money for their benefit. I am sure that i am not the first and wont be the last. Absolute disgrace. BE CARFUL OF WHITE COLLAR FRAUDSTERS. THE EXCUSES THEY GIVE ARE LAME.

15 mai 2026
Avis spontané
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Réponse de Starr Luxury Cars

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet the standards we strive to provide.

Unfortunately, while every vehicle is thoroughly prepared before each hire, supercars are highly specialised and, at times, can be temperamental despite the best preventative measures. We completely understand how frustrating it must have been for your hire to be disrupted by an unexpected mechanical issue on the very first day.

We also sincerely apologise for the delay in the return of your deposit. As deposits are often held and released through our partner operators, there can occasionally be delays outside of our direct control. However, we recognise that this does not lessen the inconvenience caused to you, and we appreciate the considerable patience you showed throughout the process.

We are currently reviewing our internal procedures and the processes we have in place with our partner operators to help ensure that situations such as this are handled more efficiently and with clearer communication in the future.

While we regret the delays and frustration you experienced, we are pleased that your full deposit refund was ultimately returned to you. We understand that this outcome took far longer than it should have, and for that, we sincerely apologise.

Your feedback has been taken seriously and will be used to improve the experience we provide to future customers.

Starr Lux CR Team

Noté 5 sur 5 étoiles

Amazing service as always

Amazing service as always. Professional, reliable, and extremely helpful from start to finish. The vehicle was presented perfectly and the whole experience was seamless. Highly recommend Starr Luxury Cars!

4 juin 2026
Avis spontané
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Réponse de Starr Luxury Cars

Thank you for your continued trust and support. It means a great deal to us to have returning clients who choose Starr Luxury Cars time and time again.

We're delighted to hear that you found our service professional, reliable and helpful from start to finish. We take great pride in ensuring every vehicle in our luxury car hire fleet is presented to the highest standards, delivering a seamless and memorable experience for every client.

Your recommendation is truly appreciated and motivates our team to continue providing exceptional customer service and premium luxury and supercar hire experiences. We look forward to welcoming you back again soon and helping make your next journey just as effortless and enjoyable.

Starr Lux CR Team

Noté 5 sur 5 étoiles

It was a great Supercar experience "Lamborghini Huracan"

From the initial enquiry to returning the car, Starr Luxury were great. I hired a Lamborghini Huracan for a special weekend and the car was delivered in immaculate condition. The team took the time to explain everything clearly and made the whole thing feel relaxed . This is how luxury car hire should be done.

16 janvier 2026
Avis spontané
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Réponse de Starr Luxury Cars

Thank you for your fantastic review and for choosing Starr Luxury Cars for your Lamborghini Huracan experience.

We're delighted to hear that everything from your initial enquiry through to returning the vehicle was smooth, professional and enjoyable. The Lamborghini Huracan is an extraordinary supercar, and it's wonderful to know that it helped make your special weekend even more memorable.

Our team takes great pride in delivering every luxury and supercar hire in immaculate condition, while ensuring our clients feel informed, comfortable and relaxed throughout the process. We believe that exceptional customer service, clear communication and attention to detail are just as important as the incredible vehicles themselves.

Thank you for trusting us with such a special occasion and for your kind words about our team. Reviews like yours reinforce our commitment to providing premium luxury car hire and unforgettable supercar experiences. We look forward to welcoming you back to Starr Luxury Cars for your next adventure behind the wheel.

Noté 1 sur 5 étoiles

6 months, £5k deposit still unreturned

Car was good and pick up easy but be warned that we've been waiting now over 4 months for our £5k deposit. The company have cited 'internal issues' that have prevented them paying it back. They have promised for months that it will come back and they keep pushing the date back so be warned.

22 août 2025
Avis spontané
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Réponse de Starr Luxury Cars

Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the vehicle itself and that the collection process was straightforward.

That said, we sincerely apologise for the delay you experienced in receiving the return of your security deposit. We completely understand how frustrating and concerning it must have been to wait significantly longer than anticipated, particularly when the expected timelines changed along the way.

The delay arose due to administrative issues involving our partner operators and internal processing procedures. While the deposit was always secure and fully accounted for, we recognise that this does not excuse the inconvenience caused or the impact it had on your overall experience.

We are, however, pleased that your full deposit has now been returned. We appreciate the patience you showed throughout the process and acknowledge that the refund should have been completed much sooner. As a result of experiences such as yours, we are actively reviewing and improving our internal procedures and partner processes to ensure future deposit returns are handled more efficiently and with clearer communication.

Thank you again for your honest feedback. It helps us identify where improvements are needed, and we hope to have the opportunity to provide you with the seamless experience that we strive to deliver from start to finish.

Starr Lux CR Team

Noté 5 sur 5 étoiles

Absolutely perfect

Absolutely perfect! If you're looking for a luxury transfer, your search ends here. I wholeheartedly recommend this company. The organization and execution are flawless. We received excellent advice, and our chauffeur in Paris became a friend. The Rolls Royce and the S-Class were also fantastic. A huge thank you, especially to Mr. Rum Nejad! We look forward to using them again soon! Ich 🌟🌟🌟🌟🌟

11 décembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Good experience overall

Had initially booked a Porsche Boxster for a week, but since that car had been involved in a crash, I got offered an upgrade to a Porsche 911 Cabrio for not that much more. Aaron delivered the car to me at the airport on time and was very helpful pointing out and documenting any and all existing blemishes on the car.

Overall a very positive rental experience from start to finish. Thank you to all the team.

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I rented a brand new 2025 Defender from…

I rented a brand new 2025 Defender from Starr Luxury Car Rental in London for a week and had a great experience from start to finish.

The car was super comfortable, spacious, and perfect for my road trip down to Somerset and Oxford.

What really stood out was the service! Starr delivered the car straight to my home and picked it up when the rental was over, which made the whole process really easy and stress-free.

The team was friendly, professional, and a pleasure to deal with. If you’re looking for a high-end car rental with top-notch service, I’d definitely recommend giving them a try.

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service received from start…

Fantastic service received from start to finish received from Joe and refundable deposit paid back before the usual 7-10 working days that is in the t&c's. Would definitely recommend Starr and use them again in the future.

27 juin 2025
Avis spontané

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