I had an excellent experience with BizBritain throughout my Start Up Loan application. From the very beginning, the communication was clear, professional and supportive. A special thank you to... Voir plus
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Lisez les avis des autres
I want to thank the British Business Bank, Start-Up Loans, for helping me financially establish my micro business. The process was daunting but ultimately worthwhile. Their APR is reasonable by compar... Voir plus
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Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Voir plus
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The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Coordonnées de contact
Steel City House, S1 2GQ, Sheffield , Royaume-Uni
- www.startuploans.co.uk
4,3
Excellent
481 avis
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Waste of Time and Dishonest
Waste of Time and Dishonest
The Start-Up Loans Company has 46% 1 star reviews, how is their rating 3.8?
This incompetent, TAXPAYER FUNDED (what a surprise) so called company makes you spend days typing out business plans, applying for business lease / heads of terms (when the application isn't even approved yet!) for nothing.
I passed all credit checks and wrote a good plan.
The advisor said my application was highly likely to be approved and the money could come in before December 24th 2024.
I then get a boilerplate letter saying the application was declined, even though I have perfect credit!
I then made a GDPR request that was illegally blocked.
Don't waste your time with these incompetent fools.
10 décembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Mohammed,
I’m sorry to hear that your experience didn’t meet your expectations, especially after putting time and effort into your application.
I want to assure you that your feedback is taken seriously, and we would like to understand more about the issues you encountered during the application process and your GDPR request.
Please be advised that passing the initial credit check does not guarantee the success of the application, as you will still need to go through the assessment process required to look at the viability of your business, its sustainability and your personal afforability to make the repayments.
If you’d like to discuss this further, please don’t hesitate to reach out directly at hello@startuploans.co.uk so we can look at this for you. Thank you for sharing your thoughts.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Stellar customer service…
The support and feedback gave been first class. As a first time applicant I can't have asked for a better introduction to my start up app.
9 décembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Nathan,
Many thanks for your feedback.
We’re so glad to hear that the support and feedback provided during the application process have been helpful, especially as a first-time applicant. It's great to know that your introduction to your Start Up Loan was a positive experience. We wish you all the best with your business!
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
valuable feedback every step of the way
"I had a great experience! The insights provided were helpful to focus on activities that will generate revenue early on, and the process was detailed, with valuable feedback every step of the way. Highly recommend!"
30 novembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Enock,
Many thanks for your positive review and for recommending us!
We're glad to hear that the insights and feedback were valuable in helping you focus on revenue-generating activities. It's great to know that the process also provided the clarity and direction to help develop your business. We wish you continued success!
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Please do not waste your time paying…
Please do not waste your time paying there fees it’s a waste of time and money then the staff at hello@startup are rude and unprofessional they have not provided no service at all I still had to pay £100 to have my business plan written and still no help or guidance just appointments being cancelled and disgusting attitude when you go to the bank to get your money back I will be taking this further as there conduct as a company is unprofessional and beyond RUDE Please Please Please don’t deal with this company they are not a professional legitimate company they are like worries and pass threats when you are not happy with what they are doing if you see the emails you would be SHOCKED
30 novembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Charlene,
We’re sorry to hear about your negative experience, and we apologize for any frustration you've encountered and the quality of the service you received. We take customer feedback seriously and would like to understand more about the issues you faced.
As per the £100 fee you paid for your Business Plan, please note that our application process is completely free. We also offer free downloadable templates on our website to assist you in completing your business documents – and as part of the application process, we will also assign you a Business Advisor that will help you complete these documents before progressing your application onto the next stage.
Please reach out to us directly so we can address your concerns at hello@startuploans.co.uk. Your satisfaction is important to us, and we hope to have the opportunity to look at this for you and make things right.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Satisfied customer!
My business manager helped me through the process. I would recommend Jane to anyone that needs to secure a start up loan.
21 novembre 2024
Avis spontané
Réponse de Start Up Loans
Hi there,
Thank you so much for your positive review!
We're thrilled to hear that you found your Business Advisor Jane helpful throughout the process. We're also glad we could support you in securing your Start Up Loan. If you ever need further assistance, please don't hesitate to reach out. Wishing you continued success with your business!
Best regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great service
This Company provided excellent service to me, and I would be very happy to recommend them to anyone. The people are great, friendly, and very helpful. They made it their priority to understand your needs and meet with you.
18 novembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Marie,
Thank a lot for your positive review and for recommending us.
We are happy to know that you not only had the support you needed to complete your application, but that you also found your Business Advisor friendly and helpful.
All the best with your business!
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Really ,dealing of staff,adviser and…
Really ,dealing of staff,adviser and loan department are very appreciable thanks for
12 novembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Dilwar,
Many thanks for your feedback. We are glad to hear that you had a positive application process experience.
All the best with your business! :)
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Waste of time
Waste of time! Credit check gets done before anything, then the un-realistic questions start and hidden criteria. I am a business owner and this would have stopped me from even considering starting in business if I had started here. All of the reviews referring to people not wanting to put the effort in at the start is simply un-true, this application process is set-out in a back to front approach and should be changed. Just a few points to consider - They ask for a borrowing start date that cannot be reached by them, due to the length of time they take to process applications, - The process asks for information that not even fully established businesses will hold, but if you make your 'predictions' correctly you have a chance. Sad to think that this application process alone will stop some good businesses starting!
8 novembre 2024
Avis spontané
Réponse de Start Up Loans
Hello Mitch,
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We strive to be transparent about our processes and the potential impacts. We are committed to transparency, and you can find all the information about the application process is available on our website.
We conduct a credit check to avoid increasing financial indebtedness that may overburden an individual borrower, to look at your credit history and to further assess your eligibility for the loan. We also provide detailed information about the application process, the credit checks, and the required documents on our site.
Our business support partners make lending decisions based on your credit check in conjunction with key documents such as your Business Plan, Cash Flow Forecast, and Personal Survival Budget - they may also request bank statements to ensure due diligence and responsible lending. Please note that the assessment process to reach an outcome on the application takes roughly up to 8 weeks. During that time, your Business Support Partner will look at the viability of your business, its sustainability, and your personal affordability to make the repayments.
If you’d like to discuss your concerns further, please feel free to reach out to us at hello@startuploans.co.uk. We value your input and are committed to improving based on your experience.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Straightforward, friendly advisor
The whole process was clear and straightforward. My appointed advisor, Suzy Lowe, was friendly, insightful, and great to work with!
24 octobre 2024
Avis spontané
Réponse de Start Up Loans
Hi Lewis,
Thank you for your kind words! We're glad to hear that you found the process clear and enjoyed working with your Business Advisor Suzy Lowe. Your feedback is important to us, and we’re here to support you anytime!
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Really disappointed
Really disappointed. You answer some questions which tell you whether you're eligible, then a credit check is done. I passed both which was great. I then spent so much time and effort transferring my business plan to their format, only to be told I am not actually eligible to apply. Why make me complete a credit score only to then tell me I'm not eligible, this can really effect people in other aspects of their lives.
1 juillet 2024
Avis spontané
Réponse de Start Up Loans
Hi Daniel,
Thank you for sharing your feedback. We’re sorry to hear that your application was made ineligible after completing the credit check and providing your business plan. We make great efforts to be transparent about our processes and the potential impacts.
We are committed to transparency, and all information about the eligibility criteria and the application process is available on our website. We also provide detailed information about the application process, credit checks, and the required documents on our site.
We conduct a personal credit check to avoid increasing financial indebtedness that may overburden an individual borrower. Unfortunately we cannot guarantee approval of an application based on the outcome of the credit check alone. This is because we also consider the business viability.
If you’d like to discuss your concerns further, please feel free to reach out to us at hello@startuploans.co.uk. We value your feedback and are committed to improving based on your experience.
Felipe,
Senior Customer Service Advisor
The Start-Up Loans Company
I have spoken to the rudest woman, vile.
I have spoken to the rudest woman named Michelle I've ever spoke to doing a customer services job. She should not be dealing with the public and especially new business owners. She lacks manners and talks over you which has happened on several occasions with a very patronising voice. I please ask your company to do random spot checks on your staff especially if they are the first point of contact. There behaviour is appalling. Test it for yourself. Please put someone more polite and less patronising in that position. She's horrible.
I payed my full subscription and sent in my business plan. I then paid another £100 for help with my financial forecast. I followed it up and was told I would hear by the 23rd October 2024. I have left a voice mail 2 x a day since. Finally this rude, obnoxious, doesn't listen lady responds with 1000% attitude and sarcasim till the point I ring back ask her name and who is above her. I think she's the rudest lady I've ever spoke to in 49 years of my life genuinely. I'm in shock how she has that position. This must be a joke. She needs reviewing by checking her customer service attitude and pretending to be the public when calling. In total shock. Vile, disgusting behaviour. Your company seriously needs to check her out.
28 octobre 2024
Avis spontané
Réponse de Start Up Loans
Hi JH,
Thank you for your feedback. I'm sorry to hear about delays and the poor application experience with your Business Advisor Michelle; this is not the standard we strive for. We aim to provide a supportive and respectful environment for all our customers. We understand how frustrating this must have been, especially when your seeking support for your new business. Please do reach out to us so we can address this for you.
As per the paid subscription and £100 fee you paid, please note that our application process is completely free. We also offer free downloadable templates on our website to assist you in completing your Cash Flow Forecast.
To discuss your concerns further, please reach out to us at hello@startuploans.co.uk. We value your input as it helps improve the quality of the service we are providing.
Felipe,
Senior Customer Service Advisor
The Start-Up Loans Company
Stress free process
Very easy steps to follow with excellent support people taking the stress out of the process. Highly recommended.
23 octobre 2024
Avis spontané
Réponse de Start Up Loans
Hi Stephen,
Thanks so much for your review and for recommending us.
We are happy to know that you had the support you needed to help you complete your application.
Best of luck with your business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great support and help throughout the…
Great support and help throughout the process.
17 octobre 2024
Avis spontané
Réponse de Start Up Loans
Hi John,
Thanks a lot for your review.
We’re glad to know that you had the support you needed to complete your application.
All the best with your business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
A great service from start to finish
A great service from start to finish, lots of communication from Karl - helpful advice was given throughout which meant a smooth and speedy outcome.
15 octobre 2024
Avis spontané
Réponse de Start Up Loans
Hi Emma,
Many thanks for your great review.
We’re glad to know that the application journey was smooth and that you had a speedy outcome.
Best of luck with your business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
don't waste your time
check the negative reviews left by others, they are accurate to the dot.
my own experience was an absolute disaster, don't expect to hear from these people, for months and months.
our application lasted for two months before someone who has absolutely no clue sent an e-mail asking us to send the same information that we sent multiple times before.
when we sent a reply he didn't even read it and asked for the same information again.
this shenanigans lasted for a few more weeks before he asked for information that has no legal basis.
i withdrawed the application to keep our dignity at least.
expect to be treated like a dog ! it's a uk government program at the end of the day, typical.
14 octobre 2024
Avis spontané
Réponse de Start Up Loans
Hi Aecee,
Thank you for sharing your feedback. We're sorry to hear about the poor application process you experienced. It’s clear that we fell short of your expectations, and we regret the delays and communication issues you encountered during the application process. Your concerns are important to us, and if you’re open to it, we would appreciate the opportunity to discuss this further and address your specific situation. You can email us at hello@startuploans.co.uk
Best regards,
Felipe, Start Up Loans Customer Service Team
Great help for business start up
I applied for a startup loan and my application was picked up immediately. My Business advisor was very helpful and knowledgable. It was a good experience. Thank you.
30 septembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Helen,
Thank you for your positive words! We're glad to hear your Start Up Loan application went smoothly and that your business advisor was helpful. Best of luck with your new venture.
Best regards,
Felipe, Start Up Loans Customer Service Team
Leigh has been exceptional
Leigh has been exceptional, especially considering her relatively short time with the company. She consistently provides top-notch service and is always available to assist at every stage. Even when there were no major updates, Leigh went above and beyond to keep me fully informed throughout the process. With her dedication and hard work, I have no doubt that Leigh will excel in this business. I cannot express enough gratitude for her support in getting my business up and running. Despite battling a cold, she remained on top of her game. Thank you immensely for everything, Leigh
30 septembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Colin,
Thank you for your wonderful review! We’re so pleased to hear about your positive experience with your Business Advisor Leigh. Her dedication and commitment to providing exceptional service truly stood out, and it's great to know she kept you informed throughout the process. We appreciated your kind words and are excited to support your business journey.
Kind regards,
Felipe, Start Up Loans Customer Service Team
Great Experience
After a shaky start with Declan that has since left which delayed the process by a month. I then had contact from Thomas Morgan that has been professional, quick in helping me turn the delayed loan around & very helpful in submitting the request with very quick updates. Great experience Thank you.
25 septembre 2024
Avis spontané
Réponse de Start Up Loans
Hi JvH,
Thanks for a lot for taking the time to post a review.
I’m sorry to hear that the start of the process wasn’t as expected but we’re happy to know that this was turned around by your Business Advisor Thomas Morgan and they support he provided throughout the rest of the application process. Best of luck with your business!
Best regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
first applying for the loan,Carla kept…
first applying for the loan,Carla kept ed me up to date with the process and i understood everything explained,response was quick and helpful. i was made to feel calm and positive.
Julie was great at explaining all i needed to know in detail and answered any questions i had in a way i fully understood the answers. i was kept update constantly and everything was within the time frame i was provided. The process moved quickly and smoothly. I made to feel confident and comfortable to get int-och with juile if i was needing too. i felt at ease on the phone calls too.
9 août 2024
Avis spontané
Réponse de Start Up Loans
Hi Emma,
Many thanks for your review, we really appreciate it!
We’re glad to know that your Business Advisor Carla and Julie kept you updated and explained the process in detail so you could easily understand it, and the support they both provided was reassuring and encouraging.
We wish you all the best with your business!
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
We had a good experience from start to…
We had a good experience from start to finish of the Application . Our allocated partner Keith Stoke was very professional, thorough and helpful.
E. Cornwall
11 septembre 2024
Avis spontané
Réponse de Start Up Loans
Hi Erroll,
Many thanks for your positive review!
It’s great to know that you have a good application experience and that you received the support you needed by your Business Advisor Keith Stoke throughout your Start Up Loan application. We wish best of luck with your business!
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
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