Stellisons Electrical Avis 

Service was prompt, informative and well advised, made spending my money almost a pleasure

Great range of products and very competitive prices, and prompt delivery, but let down by poor service by the delivery team. One of the people delivering my product was ignorant, rude and sarcastic, and I very nearly told them to load the machine back onto the van and take it back. Very unhappy with this poor level of customer service.

Nice people to deal with, informative and accommodating. Competitive pricing and fast delivery, would certainly recommend.

Cannot fault Alan in Sales in your Westcliff store as his expertise and knowledge was invaluable to us in selecting the right freezer for our garage. Going by the picture online and how the door hinge is usually on the right we paid for the door hinge to be on the left. The freezer door when delivered was actually already hinged on the left. The team delivering however didn't know that we were wanting the door hinge on the left and as per instructions changed it. I phoned Alan who immediately arranged for a team to come a week later to change the door back. However this team arrived with poor attitude and clearly didn't want to do the job by saying they were just there on a recall and that the door was on the correct side. I said they either changed the door or took it away. They went off to the van to phone the store. A few minutes later they drove past and shouted out the window to get back in touch with the store. Talk about lack of customer service. They are a disgrace and should be spoken to about customer service. I was all up for having the freezer returned but again Alan saved the day by arranging another team to come out just a few days later that turned out to be the two original guys, Jason and David. What a difference in attitude and professionalism. They changed the door over in minutes taking great care. The were polite and commutative as one would expect. Two good representatives that should be praised and rewarded, as should Alan in Westcliff for his expert handling of the issue.
I'm not going to let the other two unprofessional guys deter me from buying from Stellisons, as easily as it could, but I will certainly ask in future that only professional people deliver to me from now on.

Outstanding service by the two gentlemen that came to my house very respectful to the property and most efficient and knew their subject thank you

Returned grease filters left in shop to be sent back took a week to be sent back .told they were damaged NOT TRUE when left at shop still waiting outcome another week not been told what will happen although told I would be told by today.

Great all-round service from Stellisons in Westcliff. We have bought from them previously and they always never failed to deliver an above-average customer satisfaction

Excellent service, great price and delivery guys very helpful

Great advice on all the products and very helpful service.

Very helpful, fast delivery excellent installation service , would recommend stellisons.

Great service

Took too long between purchase and delivery.Dispute over installation of cooker twice.Cooker had a chip when delivered and inside settings were not fixed properly.

Engaged Stellisons to look at purchasing all my kitchen appliances as part of our new kitchen refit and spoke with Tony from the Hornchurch branch who was very helpful and knowledgeable in making sure we purchased the right appliances to suit the new kitchen. He was able to offer us the same if not better brands and models than those being offered by the actual kitchen companies we were looking to potentially use as well as offer a very competitive price. I was kept completely up to date with the status of my order and offered a delivery date which suited my requirements around the kitchen installation date.

Again the delivery went smoothly with good communication on the day pre arrival and the delivery team placed the appliances exactly where i needed them in my garage for temp storage ready for the kitchen fitters.

Unfortunately when it came to installing the induction hob it was found to be damaged so i called up Stellisons straight away and again spoke with Tony who promptly asked me to send pictures of the damaged item so he could begin the process to get a replacement sent out ASAP. He was honest enough to inform me I might have a 2-3 week wait but within an hour he called me back to advise he had a spare unit in stock and would be able to get it sent out to us. I reported the defective item on the Friday afternoon and had the replacement by the Monday morning.

All in all a great experience even with the slight blip of the induction hob and i would definitely use Stellisons again in the future and would not hesitate to recommend them for there professional service as well as there very knowledgeable staff who were friendly and not pushy in trying to offer me products I did not need but listened to what I required.

Staff are always knowledgeable and helpful!