Ordered a big radiator from Stelrad. It arrived, as promised 2 days later. 2 guys came with it, called us beforehand, arrived and carried it onto the lift and into our flat. They brought the extra... Voir plus
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Lisez les avis des autres
I made an error when ordering so contacted Stelrad to resolve. I was taken care of by the fantastic Stacy who fixed everything without trouble. The product was also great but my experience of using... Voir plus
L'entreprise a répondu
Your carrier (Ascendix Ltd), Gateshead NE10 0QH) did not turn up! That is the 3rd time (including 2 other items I ordered elsewhere) that company confirmed my delivery slot time and has been reschedu... Voir plus
L'entreprise a répondu
Definitely the best customer service I have ever experienced. So helpful, replaced item which I wrongly ordered at no charge and a really lovely women who took the call. New item being delivered end o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de radiateurs
- aussi dans
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Fournisseur de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de rénovation
À propos de Stelrad Ltd
Écrit par l'entreprise
Thank you for leaving a review
Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.
Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.
We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.
Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.
Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:
- Standard steel panel radiators
- Premium panel and designer radiators
- Decorative and coloured radiators
- Steel column radiators
- Cast iron column radiators
- Towel rails
- Premium electric radiators and towel rails
- Low Surface Temperature (LST) radiators for schools, hospitals and care environments
- Special Application radiators for specialised spaces and applications
Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.
We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.
We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.
You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.
Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.
contact us SHOP NOWBringing radiator style into UK homes
Écrit par l'entreprise
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Coordonnées de contact
Marriott Road, S64 8BN, Mexborough, Royaume-Uni
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Excellent
5 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Recommend this company
Easy to order on the website and quick delivery received would recommend.
23 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Ordering was easy
Ordering was easy - delivery prompt- unfortunately one radiator was damaged but a quick call no quibble and the replacement was delivered the very next day l was very happy with everything
22 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Réponse de Stelrad Ltd
Thank you for your 4* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great Hassle Free Experience
Easy process from ordering from delivery…
Would recommend. Thank you!
18 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Stelrad’s customer service was…excellent
Stelrad’s customer service was excellent - really helpful, no chasing needed and quick no questions asked replacement of a chipped radiator. I’d certainly buy again from them.
21 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Helpful staff whilst ordering and…
Helpful staff whilst ordering and prompt arrival. Well packaged and Instructions easy to follow for installation.
21 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Everything arrived in time and was as…
Everything arrived in time and was as per the order with no issues. Thanks.
19 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Just had an amazing service from…
Just had an amazing service from Stelrad. We love their column radiators and contacted them for some small radiator parts that our disappointing installer had failed to fit (he doesn't get even one star!) They weren't available to purchase through the normal retail outlets but Stelrad not only sent them to us very quickly but they supplied them free of charge! Would highly recommend their radiators and their customer service. Special thanks to Stacey for all her help.
23 juillet 2026
Avis spontané
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Excellent customer service
I had a problem with my internet and accidently ordered two units. I rang your customer service department and spoke to a charming lady who sorted the problem straight away and amended the order and issued a refund.
When the order arrived I then found that I had ordered the wrong model, I again rang customer service and spoke to the same charming lady who arranged to collect the wrong part and deliver the correct one in two days,
It was a pleasure to deal with your company and to speak to a person at the end of a phone.
I do not know the name of the lady I dealt with but she is a credit to your company .and I hope that you can thank her from me. Many thanks for an excellent service.
15 juin 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
The ordering was dealt with very well…
The ordering was dealt with very well and arrived with good packaging around it
All was and looked perfect
17 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Replacing an incorrectly ordered Radiator
I had a problem as I had ordered the wrong orientation for a replacement radiator. This was only discovered 10 weeks after delivery. When I called Stelrad there was no fuss! The replacement was instantly organised as was the collection of the original.
A brilliant service!
15 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Staff were very helpful
Staff were very helpful, understanding and considerate helping with my purchase.
16 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Stelrad radiators were delivered with…
Stelrad radiators were delivered with care and within the allotted time slot, placed in a room of my choice.
15 juillet 2026
Réponse de Stelrad Ltd
Trust Pilot
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good quality radiators, tend to be damaged
Good quality radiators, customer service is good. Radiators tend to arrive damaged, so I would not recommend ordering last minute. I am on my 3rd delivery due to damaged radiators and I ordered 6 radiators
11 juin 2026
Réponse de Stelrad Ltd
Good afternoon, Thank you for taking the time to share your feedback. I am delighted to hear that you are pleased with our customer service.
I understand that your original order arrived with transit damage. To resolve this, a replacement order was promptly arranged and a second delivery was completed. Please inspect the replacement items at your earliest convenience. If you notice any further issues, please let us know immediately so we can rectify them for you. You can reach our dedicated support team directly at stelraddirect@stelrad.com.
Kind regards
Stacey
Very helpful company
I Would highly recommend using this company.
After a missed delivery, the couriers were not very accommodating with their re-delivery options.
I spoke to Aimee at stelrad who took it up with the couriers and within 5 minutes the problem was resolved. Thank you.
14 juillet 2026
Réponse de Stelrad Ltd
Trust Pilot
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good Radiator but bad delivery service
I have used stelrad radiator in our two house. Also recommended to others. This time delivery has let me down as they didn't turn up on the allocated time. Reason they said their van was full. All plans were meshed up.
13 juillet 2026
Réponse de Stelrad Ltd
Thank you for your feedback.I am very sorry for the inconvenience caused by your delivery delay. It appears AIT encountered unexpected vehicle capacity issues and had to transfer your goods to another vehicle, which pushed back their original timing.I completely understand that you needed the delivery in the morning. For context, our standard shipping is booked as an all-day slot. However, for future shipments, we do offer premium pre-10:00 am and pre-12:00 pm delivery options to ensure early arrival.We appreciate your patience and hope to provide a smoother experience next time.Kind regards,Stacey
Réponse de Stelrad Ltd
Thankyou for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
The radiator I ordered was not…
The radiator I ordered was not available but they immediately offered another option for the same cost and delivered as quoted.
18 juin 2026
Réponse de Stelrad Ltd
Thankyou for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
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