I made an error when ordering so contacted Stelrad to resolve. I was taken care of by the fantastic Stacy who fixed everything without trouble. The product was also great but my experience of using... Voir plus
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Definitely the best customer service I have ever experienced. So helpful, replaced item which I wrongly ordered at no charge and a really lovely women who took the call. New item being delivered end o... Voir plus
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The service provided by Stelrad was second to none… from the ease of placing the order, the orders progress, its courier was fantastic,and finally the product.. well packed and protected and everythin... Voir plus
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Your carrier (Ascendix Ltd), Gateshead NE10 0QH) did not turn up! That is the 3rd time (including 2 other items I ordered elsewhere) that company confirmed my delivery slot time and has been reschedu... Voir plus
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À propos de l'entreprise
- Magasin de radiateurs
- aussi dans
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Fournisseur de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de rénovation
À propos de Stelrad Ltd
Écrit par l'entreprise
Thank you for leaving a review
Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.
Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.
We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.
Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.
Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:
- Standard steel panel radiators
- Premium panel and designer radiators
- Decorative and coloured radiators
- Steel column radiators
- Cast iron column radiators
- Towel rails
- Premium electric radiators and towel rails
- Low Surface Temperature (LST) radiators for schools, hospitals and care environments
- Special Application radiators for specialised spaces and applications
Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.
We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.
We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.
You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.
Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.
contact us SHOP NOWBringing radiator style into UK homes
Écrit par l'entreprise
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Coordonnées de contact
Marriott Road, S64 8BN, Mexborough, Royaume-Uni
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Excellent
5 k avis
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A répondu à 96 % de ses avis négatifs
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Absolutely brilliant company delivered…
Absolutely brilliant company delivered on time awesome product.
23 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Poor delivery
Poor delivery, damaged boxes and order not placed when confirmed via email.
23 juillet 2026
Réponse de Stelrad Ltd
Good morning, thank you for your review. I can see you have raised this with us and we have resolved directly. If you have any further concerns, please contact us at stelraddirect@stelrad.com
Thanks
Stacey
I had a few problems but the young lady…
I had a few problems but the young lady solved everything speedily
15 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Fantastic Customer Service
I needed to change a large number of radiators in my property. Having chosen Stelrad as the manufacturer / make required due to the quality of the product I started to order radiators from well know suppliers.
Unfortunately, everyone I ordered was coming through with major damage that was so obvious. It was clear that no care was being taken which caused delays waiting for the radiators to arrive / return, together with large amounts of credits outstanding.
With none of the suppliers used having any intention of rectifying the problem I researched and looked at Stelrad Direct.
I contacted the Customer Service department and spoke to a lady called Stacey. She was sympathetic to the problem, listened to my concerns and offered to help.
She then arranged the radiators to be sent direct to myself, for which they would be adequately packaged and were to be sent out in the numbers I required at different times.
The correspondence / communication was second to none. The delivery service was excellent with communication throughout all the processes.
The radiators (Twelve) all arrived on time, with no damage at all.
During the process I dealt with a number of Customer Service personnel at Stelrad which Included Stacey, Hayley and Amy. All of the people who assisted were polite, professional and done exactly what they said they would do. I could not thank them all enough.
I am aware that this was a team effort so thank you.
It was uplifting to actual speak to a Company with a great quality product, have the old fashioned values to deal with customers sympathetically and professionally on every level which is rare these days.
My project is now complete but what I cannot understand why people would bother to go to merchants / suppliers and not go to Stelrad direct. Once you do you’ll be glad that you did.
Thank You
16 juillet 2026
Réponse de Stelrad Ltd
Good afternoon
Thank you so very much for taking the time to share your incredible experience with us. We're happy to hear that your project is now complete and are sorry for the issues you faced with the merchants we supply to.
We pride ourselves on the quality of our radiators, but we know that excellent manufacturing means nothing without care, reliability, and respect for your time. Your kind words about our packaging, prompt delivery, and communication mean the world to our logistics and dispatch teams.
Most of all, thank you for highlighting Hayley, Amy and myself. I have shared your wonderful compliments with them and the wider customer service team. It truly was a team effort, and knowing we could restore your confidence and lift your spirits is the best we could ask for.
We appreciate your strong recommendation to buy direct. Should you or your friends and family ever need us again in the future, you know exactly where we are.
Warmest thanks
The Stelrad team
Great all round experience from the…
Great all round experience from the sales team to delivery,
Thank you
11 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
great service
needed a replacement as the wrong size, replaced within 24 hours great servive
13 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
Excellent Choice & good availability
Having specified Stelrad radiators and installed them previously I was happy to use them again for another propoerty. The website was fairly easy to navigate to find the type of rad one was after. Search button didn't always turn up the right answer but I found the radiators I wanted and they came in all the right sizes to replace existing ones.
I emailed customer services re delivery dates as not way sadly to talk to anyone. I received an efficient answer the next day.
Order placed and date selected - all went well.
Delivery company not quite so good at the final stretch of finding our house - issues with communication on the phone.
Radiators all installed today and looking very smart.
10 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
Got delivery date as wanted with good…
Got delivery date as wanted with good price paid. Well packaged and good communication during the whole process. Have used before and will use them again.
22 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
Good website
Good website. Easy to navigate. Kept up to date throughout the entire process by email and text. Radiators delivered on the day I arranged and straight into my garage for safekeeping until plumber could attend and fit. Delivery men were very accommodating. Very happy with the service all round and would definitely use Stelrad direct again.
10 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great product range and simple online…
Great product range and simple online order process. Good customer support too.
Scheduled Delivery time was accurate and prompt.
9 new radiators installed and look great.
20 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
I found that the price of posting a…
I found that the price of posting a small item that could fit in a standard envelope was very expensive.
15 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 4* review
We take on board the feedback regarding the accessory order and delivery price
Thank you for taking the time to provid the feedback
Stacey
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Brilliant service all went well with…
Brilliant service all went well with the delivery. And very well packaged up many thanks Mick.
18 juillet 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Always excellent service and customer…
Always excellent service and customer services are exceptional
7 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Fantastic service
Fantastic service, radiator not in stock but was changed over to another product and despatched quickly
5 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Ordering was easy and the updates on…
Ordering was easy and the updates on our delivery was very helpful.
Quality of the radiators was excellent.
4 août 2026
Réponse de Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
reliable company and competitive prices
reliable company, competitive prices and quick delivery
30 juillet 2026
Réponse de Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
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