Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... Voir plus
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I must be a bit spoiled ordering items receiving communication that day or next and next day communication stating it's on its way. Waited 3 days heard nothing so enquired. Eventually despatched follo... Voir plus
L'entreprise a répondu
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Coordonnées de contact
426 Oxford Street , 2022, Bondi Junction, Australie
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4,7
Excellent
540 avis
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N'a pas répondu aux avis négatifs
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super fast delivery and excellent…
super fast delivery and excellent customer experience !
27 février 2024
First rate customer service.
First rate customer service.
STM went out of their way to sort my ski bindings with really short notice, to accomodate my trip to Japan the next day.
26 février 2024
STM graciously price matched with…
STM graciously price matched with another store and processed the refund for the difference quickly. They were totalling obliging in all aspects. Highly recommend dealing with STM.
23 février 2024
Top service
Can’t speak highly enough of these guys!
Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aust post, they promptly helped rectify the issue for me! So amazing. Will def be ordering again! Great range, price and customer service. Trifecta 🙌
15 février 2024
Avis spontané
Efficient Experience
Great website, easy to navigate.
I paid extra for Express Post and I received my parcel within 5 days (I'm in country Western Australia - parcel sent from NSW).
Thank you for an efficient experience.
26 janvier 2024
Fast delivery and good surf skate
26 décembre 2023
You’re asking for a review but I still…
You’re asking for a review but I still haven’t received it..
26 novembre 2023
You're asking for a review in You're asking for a review in which I don't receive yet my purchased item?... Can I ask you? Is my item coming? Sad.... this company don't know what's goin on...which I…
You're asking for a review in which I don't receive yet my purchased item?...
Can I ask you?
Is my item coming?
Sad.... this company don't know what's goin on...
25 novembre 2023
Réponse de STM Snow Surf Skate
Hi Tatay you ordered on Saturday during the Black Friday sales. This is historically one of the largest volume sales periods during the year. We managed to dispatch your order on Wednesday which is a little slower than normal for us for which I apologize. We pride ourselves on our quick delivery which can be attested here by the positive reviews we receive for delivery and quick dispatch. The tracking indicates it should be arriving today. You should have received a tracking which you could have entered to update you on where your order was in transit and expected ETA. Alternatively you could have emailed for an update for which we would have gladly accommodated. Again apologies for the inconvenience we have caused you.
Regards Darren
It has not arrived yet.
24 novembre 2023
Réponse de STM Snow Surf Skate
Hi Sarah apologies for the later than normal delivery. The Black Friday sales resulted in above average sales and as a result a backlog of orders. I note through the tracking delivery is expected today. This is longer than normal for us which is opposite to what most of our customers experience which is indicated by the many 5 star reviews for our prompt dispatch and delivery. Hopefully if given another chance we will be able to improve our efficiency during these high sales periods like Black Friday Sales etc.
Regards
Darren
Super easy super quick thank you
27 octobre 2023
The product is great and as described
The product is great and as described. Fast delivery too.
26 octobre 2023
easy good price
25 octobre 2023
Have not yet received a tracking number…
Have not yet received a tracking number for my goods or even I email to say they have been sent with an eta on when they’re will arrive
3 octobre 2023
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