Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... Voir plus
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I must be a bit spoiled ordering items receiving communication that day or next and next day communication stating it's on its way. Waited 3 days heard nothing so enquired. Eventually despatched follo... Voir plus
L'entreprise a répondu
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Coordonnées de contact
426 Oxford Street , 2022, Bondi Junction, Australie
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4,7
Excellent
540 avis
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N'a pas répondu aux avis négatifs
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Exactly as described and shown
Exactly as described and shown. Arrived quickly and in excellent condition. Thank you.
29 août 2024
Everything came on time.
26 juillet 2024
good prices / quick delivery
26 juin 2024
Great service
Wasn't sure what skis I wanted and STM spoke with me for some time about pro and cons of certain brands. Eventually settled on some and the skis arrived on their suggested date.
24 juin 2024
Very happy with the product and service
26 juin 2024
Great product and competitive pricing
Great product and competitive pricing, and quick delivery.
26 juin 2024
Great customer service
They didn’t have the stock in store after ordering online but organised with the supplier to have it shipped straight from them and delivered quickly. Great customer service
25 mai 2024
Not impressed…
Often out of stock stuff appears in website on Stock. They take Little while to post orders. Just overall. Not the best customer service.
29 mai 2024
Réponse de STM Snow Surf Skate
Hi Pablo
Yes you are correct. Of late we have been a little slack in this area. Unfortunately we had a corrupted database and the sync between our website and our physical store went wrong and resulted in some stock errors. When this happens the website sometimes shows stock as available when in fact it is not. Very frustrating and inconvenient for both customer and us. So apologies.
Regards
Darren
Really impressed with their customer…
Really impressed with their customer service. I ordered online and product was oversold - they offered me a deal on a similar item and it was gratefully received. Please consider using STM as I’m sure they will look after you. Thanks STM team. Craig
3 mai 2024
Avis spontané
I love your work guys your stock is…
I love your work guys your stock is great and delivery is quick
27 avril 2024
How hard is it to pack a skateboard!
The deck I ordered has shown up with scratches all over the kicks and edge of the board. The trucks are single coated with a spray can I can tell because I can't even check the tighness of the bolts without all the paint falling off revealing the poor workmanship. Would highly recommend staying away from this company if these are the quality of products being sent out.
I won't be back
26 avril 2024
Réponse de STM Snow Surf Skate
Hi Cesira if you could provide some images of the complete skateboard so I can check what you are referring to and the extent of the scratches. As far as we are concerned the skateboard was brand new and packed in bubble wrap prior to delivery. I can only assume if there were some scratches this maybe why the complete was 30% off. In terms of the trucks this is what is provided by Globe themselves - we have no input on the type or quality of trucks provided on complete skateboards. They are Tensor Maglight trucks which are regarded as one of the leading truck brands and retail individually for $85. These are powder coated and we have had no issues from the 1000's of completes or trucks we have sold. If you were unhappy with the skateboard you always had the option to return and if it arrived with scratches we would cover the freight cost back. This is still an option if it has not been ridden.
Regards
Darren
I can highly recommend STM Snow Surf…
I can highly recommend STM Snow Surf Skate. The purchase of a youth wetsuit was seamless and at a great price. The wetsuit was posted and arrived promptly, and it was in excellent condition. I can highly recommend this seller to any prospective purchaser.
26 avril 2024
Very prompt service at a good price
Very prompt service at a good price. It was a large item and it arrived within 3 days.
30 mars 2024
Good price fast shipping
26 mars 2024
Great customer service
I recently purchased a Volkl bag from these guys. I emailed a couple of times to ask questions and asked for some more photos. The replies were super fast and photos came through immediately. I was away on holidays and asked them if they could hold the bag until I was back which was also not a problem. Great customer service from Diego
22 mars 2024
Avis spontané
Prompt service and competitive pricing
Prompt packaging and delivery. Competitive pricing and free shipping.
23 février 2024
No response yet..
I don't have the item I ordered or paid for yet so a bit hard to respond haven't heard another since I placed my order!!!
23 février 2024
Réponse de STM Snow Surf Skate
Hi Sue
Sorry for the inconvenience. Can you provide your order# so I can have a look into the delay.
Regards
Darren
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