Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... Voir plus
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I must be a bit spoiled ordering items receiving communication that day or next and next day communication stating it's on its way. Waited 3 days heard nothing so enquired. Eventually despatched follo... Voir plus
L'entreprise a répondu
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Coordonnées de contact
426 Oxford Street , 2022, Bondi Junction, Australie
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4,7
Excellent
540 avis
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quick and good
25 juillet 2023
STM didn’t have the item I bought…
STM didn’t have the item I bought online in stock despite listing it as available. Customer service guy Diego was awesome in sorting it out and arranging refund
23 juillet 2023
Great price fast delivery
Fast and easy delivery
Great pricing
Unlike another big online snow gear retailer in Sydney these guys actually deliver without issue.
30 juin 2023
Happy with what I got and what it cost
30 juin 2023
Good experience..
Good experience... goods delivered and communication about the package is great!
23 juin 2023
Best price, fast and easy
Best price online. Easy to order and fast delivery. Will shop at STM again.
27 juin 2023
Excellent service in responding to & resolving an inadvertent error
The suppliers warehouse inadvertently omitted my unit number from the shipping label so it couldn’t be delivered first try. Once notified of the issue, STM were quick to follow up with their supplier, identify the error and update me on what had happened. The error was corrected with the courier straight away and my order was delivered the following business day.
Occasionally errors occur and things don’t go to plan - but could not ask for better customer service to respond to and resolve a problem.
24 juin 2023
Express shipping pointless
Required the items asap for a getaway. Paid for express shipping, order placed 24/06 items received 30/06…Items didn’t come in time, not happy.
23 juin 2023
Réponse de STM Snow Surf Skate
Hi Steve, sorry to hear the order never made it to you in time. I had a look at the order and noticed you ordered on a Saturday. As Australia Post does not pick up over the weekends your order was processed and dispatched on the first available day being Monday. Australia Post does not guarantee next day deliveries anymore and depending on your location delivery times will vary. We could not have processed the order any quicker from our end and although Australia Post are generally reliable and quick(they are the biggest logistics company in Australia) I apologies for it not meeting your expectations. We have very favourable feedback when it comes to the speed of orders arriving to their destination so I am little surprised with Australia Post on this occasion.
Regards
Darren
Super slow to ship items, incorrect labelling, slow responding chat experience
Super slow to ship items, they labelled the address poorly, unresponsive and slow customer service via live chat/email.
I ordered a snowboard jacket online on Monday night, paid extra for express shipping, where they claim if you order before 12pm the order will be shipped same day and potentially received next day. I contacted STM via chat on Wednesday morning when it hadn’t shipped the day prior. (They claim to contact you within 24 hours if they can’t ship it for some reason). They did not respond. I called them and they stated it would be shipped that day (Wednesday) and I should receive it potentially the next day. They shipped Wednesday night after the AusPost cutoff, so essentially shipped my Monday night order Thursday afternoon (when it was processed by AusPost). According to AusPost, STM labelled the package poorly and it was sent to the wrong sorting facility, meaning I now do not have a jacket for my weekend trip to the snow, due to inability to ship on time, and poor labelling. I hope to receive a refund on at least the shipping.
23 juin 2023
Avis spontané
Great communication and speedy delivery
29 mai 2023
Quick postage and good product.
27 mai 2023
Great company to deal with.
Communication with the team is on point,fast delivery and seems to have the stock in when you order awesome.
28 mai 2023
Excellent company to deal with!
First time buyer and it was definitely a pleasant one! Purchased new ski boots, the website was easy to navigate, prices were excellent and the postage came super fast. Will definitely be a returning customer, when I need the next piece of gear.
29 mai 2023
Good communication and very fast…
Good communication and very fast delivery… Will purchase from STM again.
27 mai 2023
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