Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... Voir plus
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I must be a bit spoiled ordering items receiving communication that day or next and next day communication stating it's on its way. Waited 3 days heard nothing so enquired. Eventually despatched follo... Voir plus
L'entreprise a répondu
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Coordonnées de contact
426 Oxford Street , 2022, Bondi Junction, Australie
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4,7
Excellent
540 avis
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N'a pas répondu aux avis négatifs
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Well I bought my items for warmth &…
Well I bought my items for warmth & they have exceeded their expectations for how lightweight they are.
23 mai 2023
Great Customer support
Great Customer support to return and change the sizing of a surf board bag.
27 avril 2023
Overall good
The delivery process was efficient and products good but you left the magnetic tag on the socks😭
25 avril 2023
Got terrific advice over the phone
Got terrific advice over the phone and the product was dispatched and delivered quickly. Very happy with my STM Snow Surf and Skate experience!
4 avril 2023
Processed and shipped order quickly.
25 mars 2023
Simple and quick ordering process.
2 avril 2023
Réponse de STM Snow Surf Skate
Hi Malcolm
Sorry for the delay in delivery. The order was placed on Sunday and the product was dispatched on the Tuesday. Usually doesn't take that long to get to Byron however I think the Easter good Friday and Monday has worked against us. We try to get the orders out asap but once it has left us we cannot control Australia Post delivery times. The tracking says it's in transit to Byron. If you haven't received within the next couple of days lets us know and I'll lodge an enquiry.
Regards
Darren
Easy to deal with
Easy to deal with and extremely happy with the experience. Would recommend them to all
31 mars 2023
Good Communication with Online Chat
They responded promptly to the online chat (via email) and were prepared to negotiate on price, and the delivery was prompt. Also the product met our expectations as it was as described.
31 mars 2023
Easy to shop quick delivery
24 mars 2023
Order came quickly
14 mars 2023
Didn’t get what I paid for
10 days after purchase of soft board it still hasn’t been shipped. Tracking information is not available and I’m none the wiser if I will get my board. It’s very disappointing
15 mars 2023
Réponse de STM Snow Surf Skate
Hi Duncan
I just checked the tracking and your surfboard has arrived which is great news. There was definitely some delays with the courier for which I apologize. With large parcels they are sometimes reluctant to collect. We chased down the courier on multiple occasions and we communicated this with you several times to keep you informed. Upon booking in for collection the courier company should have sent you updates via email which for some reason hasn't occurred. Sorry for the inconvenience. I hope you enjoy your board.
Regards Darren
Great service
Communication was friendly with quick e-mail responses.
My ordered surfboard arrived quickly and was very well packed.
23 février 2023
Excellent service & easy to deal with
27 février 2023
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