The Stone & Garden Company Avis 

96
•
TrustScore 2 sur 5

1,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do not order from this company. We ordered 4 large bags of cotswold stone, and was told we would receive a 2 hour time slot on the day. When we didn’t hear we called, only to be told only 1 bag was be... Voir plus

Noté 1 sur 5 étoiles

Cannot deliver as promised when payment went through on the website. They have charged an additional £23 which I paid and now they can’t deliver the day I originally asked for. Shocking

Noté 1 sur 5 étoiles

Scammers and liers , all you from costumer service! Delivery drivers refuse to deliver, because road is too narrow! Liers….. We had big trucks and lorries coming on our street! You just take people m... Voir plus

Noté 1 sur 5 étoiles

Ordered dumpy bags of materials for garden. Delivery team refused to put them in front garden, insisting they go on pavement which was not fees-able as main arterial road. Items returned. No money ref... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de granulats
  2. aussi dans
  3. Fourisseur de construction de jardin
  4. Fournisseur de sable et de gravier
  5. Magasin d'articles pour l'aménagement paysager
  6. Magasin de pierres naturelles

Écrit par l'entreprise

At The Stone & Garden Company we’re one of the UK’s largest suppliers for all your decorative & building aggregates, rockery & slate chippings, decorative pebbles & cobbles! We deliver nationwide using the Palletways network and orders are delivered within 2-3 working days from dispatch. If you’re unsure on which product is right for you then we do have a sample ordering facility to ensure you’re happy with the appearance of the product before placing a bulk bag order. We’re also available over email or telephone to answer any queries you may have regarding orders/products/delivery so please don’t hesitate to get in touch and ask questions!


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

96 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,8

Tous les avis

(96)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant company

What a pleasure to deal with, bulky heavy ugly product delivered as if it was a postcard.
Great communication and delivered on time and very professional throughout.

25 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Colin,

Thank you for taking the time to leave us a review!

We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!

Jacqui 😊

Noté 5 sur 5 étoiles

Quick & efficient sale

Large bag of cobbles arrived quickly after order & exactly on the date/time designated. Delighted with the product which was exactly as described and hence used to create our new wildlife pond.

25 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Douglas,

Thank you for taking the time to leave a fantastic review, I'm really pleased you're happy with the order.

We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!

Jacqui 😊

Noté 5 sur 5 étoiles

Satisfied customer

Order arrived on time, staff at office very friendly and helpful. Stones great.

25 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for the great review Judith, I'm glad you were happy with your order!
Jacqui 😊

Noté 5 sur 5 étoiles

TipTop A++

TipTop A++, delivered on time with no fuss

25 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thanks for the great review Chris!
Jacqui 😊

Noté 5 sur 5 étoiles

Great product and delivery

Easy ordering, very competative price and good quality white aggregrate, delivered on time, very pleased with whole process

20 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Kim,

Thank you for the great review you've left us!

Have a great day.
Jacqui 😊

Noté 5 sur 5 étoiles

Would recommend!

Have ordered from Stone and Garden a few times now. Excellent quality stones and easy delivery from a friendly man.
Would recommend!

19 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Allison,

We love to hear from returning customers so thank you for taking the time to leave us a great review!

Have a great day.
Jacqui 😊

Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with, very helpful and friendly.
All the way from first contact to delivery. Will definitely be using them again.

19 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Karen!

Thank you for the lovely review you've left us, its great to hear you'll come back to us for any future orders!

Jacqui 😊

Noté 5 sur 5 étoiles

I’ve used The Stone and Garden co twice…

I’ve used The Stone and Garden co twice and the products and service have been flawless each time. I don’t hesitate to recommend them and you shouldn’t hesitate to use them.

13 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Tanja, thank you for leaving a great review for us, we love to see returning customers happy with their orders.

Have a great weekend!
Jacqui 😊

Noté 5 sur 5 étoiles

Easy to place your order

Easy to place your order
Delivery was a breeze
This is the third time of using stone &Garden
Would recomend this firm

11 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for the fab review Jane, we love to see returning customers.

Have a great day!
Jacqui 😊

Noté 5 sur 5 étoiles

Excellent and efficient service

Excellent and efficient service, would definitely use them again and highly recommend

5 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Kerry,

Thank you for the lovely feedback on your order.

Have a great day.
Jacqui 😊

Noté 5 sur 5 étoiles

Great service

Great service. Samples came on time and when I ordered the bulk bag it also was on time. Absolutely brilliant. Happy customer.

5 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Madiha,

Thank you for leaving a review, we're glad you were happy with the sample you order and also then your bulk bag order.

We look forward to any future orders from yourself.

Have a great day!
Jacqui 😊

Noté 5 sur 5 étoiles

Great service

Whilst the price was 30% higher than my identical order from them less than 12 months ago, the service was still very good and delivered swiftly with regular updates. The tonne bag order was generous too - very full. Would recommend this company.

5 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for the great feedback about your order and that'd you'd recommend us even knowing prices have increased from your previous order.

Have a great day!
Jacqui 😊

Noté 5 sur 5 étoiles

Good product and good delivery service.

I ordered 1 bag of pebbles from Stone and Garden. The material quality was excellent, and the delivery was timely and well organised.

5 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for taking the time to leave us a great review!

Have a great day,
Jacqui 😊

Noté 5 sur 5 étoiles

Great

Great service, very fast delivery and good quality product.

4 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Hi Anna,

Thank you for taking the time to leave us a great review!

Have a great day,
Jacqui 😊

Noté 3 sur 5 étoiles

Bulk bag stone delivery date

The product was fine just what the customer required, however the problem was with the delivery. This was ordered 3 weeks in advance of the required date, unfortunately this did not happen until the following day. Communications with the delivery provider was non existent. When working out resources a defined delivery date is essential this did cause issues with rescheduling to another day letting down other customers.

3 mai 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for the review Andy, apologies though you were let down by the haulier side of things by them not keeping in touch with yourself & us, I will forward your feedback onto them for you.

Thanks,
Jacqui

Noté 1 sur 5 étoiles

Wrong product delivered

I recieved the wrong product. Sent photos of this and it was advised I had recieved what I ordered. I used the product and then was advised infact I had recieved the incorrect stones but by this point they were in my garden so only recieved
50% refund.

29 avril 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for feedback Louise, apologies you weren't happy with the order you received but I'm glad we were able to resolve the complaint with the refund for you.

Thanks,
Jacqui

Noté 5 sur 5 étoiles

Ordered on line after speaking with a…

Ordered on line after speaking with a sales person, who was very helpful, on the phone.
Scottish Pebbles arrived as forecasted. The delivery driver was amazing getting this big bag of pebbles right next to the gate at our property, delivered on time and a phone call in the morning with expected arrival time.
Best service I've had regarding garden products delivered.
Brilliant team altogether.

29 avril 2022
Avis spontané
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Réponse de The Stone & Garden Company

Thank you for your lovely feedback & comments! We're glad you were super happy with your order from us!

Have a great day!
Jacqui 😊

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