Stonewater Avis 

Our Nextdoor neighbour has had a new heating installation air heating with the machine out side in the garden this is outside our bedroom window it’s waked me and my wife up every night for the last 3 months we don’t seem to be getting anywhere except going round in circles I’ve recorded the noise but they keep telling me it’s something else but I’ve spoken to next door and she has nothing on at that time of night
The noise is ongoing and affecting our home environment we simply want the issue sorted and taken seriously and properly assessed its affecting me and my wife’s relationship
Why does everyone else in our cul de sac get things done asap but us
We work full time and been here for over 25 years
Everyone else seems to be on benefits not an issue but ?
Stonewater have given us a contract but he is not a specialist in this type of heating
Help

Very satisfied with stonewater simone as been very helpful and efficient

A Tracey Leatherland, was very helpful at Stonewater, she helped me with a Longleigh Grant, so i am very happy with her service

My experience was excellent
I was understood and catered for accordingly by tracey at the team… thank you again

Where do I start?
Firstly, we had to wait 5 months after saying yes to the property to be able to move in due to having to make it suitable for us to live in. When we moved in the place was covered in mold and smelled of urine everywhere we have tried everything to get the place to look and smell nice.
We got given a ground flat with a shower room which was covered in mould and the lineal was cut and filling up with dirty stinking water. Every time we tried to take a shower the whole room would fill with water which ended up leading out into the hallways which I wrecked the new flooring. We had reported this and the staff member on the phone was very rude and said if we are not disabled then it’s not really an issue that needs to be quickly resolved we have been givin a date for someone body to come out which in a months time. We also reported the shower was hanging of the wall and spraying out water and according to stone water it is no an issue. The doors in every room are damaged and it’s our responsibility to replace them. Our front door doesn’t shut properly as it has been previously kicked in by the recent tenant before us and none seems to care that is unsafe. The windows in every room don’t shut properly or the handles of the windows are falling off. I think this is absolutely disgusting expecting us to pay our rent on time but won’t resolve the issue. You need to sort your so called charity out this is outrageous!!!!

No option for zero stars or I would put that! Where to start...
Did a mutual exchange to a stonewater property in 2024 was told bathroom and kitchen was being replaced in 2026 and funny enough now not happening!
My son got cancer last year and despite the financial strain there was zero support or help from stonewater.
My son is now out of hospital cannot use the bath at all and struggles with the stairs ive rejoined the housing register and been referred to ot but on a long waiting list but as usual stonewater dont care.
Im also suffering major depression due to the kids playing football hitting my house, my car and coming crashing into my garden daily and apart from sending a letter to residents guess what... they don't care! All stonewater care about is taking your rent money and in regards to anything else THEY DONT CARE!

Martin has helped me with every problem. He has answered every question I’ve had and has really been helpful. Thank you again for all your help it’s really appreciated

I’ve had a positive experience with Martin Tang keeping me updated on a house I will be renting in the near future.
He is very approachable and polite when communicating.

The assistance from Tracey (& Longleigh) has been exceptional over the last few years when I've been in need of help and support, even though she's got way too many people vying for her attention.

Especially this time when I've just lost my mum, she'd been my biggest supporter, so my need for the extra support is now intensely great!

I'm sure she'd love to do more if she could.
Thank you Tracey 💖

Susan Hastings (based in Bristol I recall) has honestly been amazing. She’s been so helpful, so easy to talk too, kept me updated with the process. Been amazing all round such a good egg.!! Best housing officer there is. Thank you so much again. Beth.C :)

I was made to feel relaxed when I went for a meeting with Gary about the property I was about to take over, i was shown the flat and asked if I was pleased with it and still wanted to accept, which I did, Gary explained all the paper work I was signing in detail and everything went smoothly.

Tracey was absolutely amazing throughout my whole housing process. Communication was amazing each week with updates and check ins.

My mother passed away in December, she owned her property, but the surrounding grounds were managed by Stonewater. However i notified them asap about the passing of my mother. I was asked to supply a copy of the death certificate and copy of the Will. All emailed back to them in a timely manner.
But still nothing has been done!! We are trying to sell the property and need confirmation from Stonewater with regards to the closing of the account etc... No one answers the emails or phone calls, kept waiting in a queue for ages !! This is a very difficult time for my family and this is the only thing outstanding. All other suppliers have been effective in responses. I dont know how you remain active as a business with such poor customer service. !!!! Received a call back 4.2.26 to say they will send me the sellers pack. lets hope this resolves my query.
5.2.26 I have sent you my phone number, plus my late mothers address. Please ensure you call me urgently!

I took one look at this damp, mouldy, unloved property, & knew that Stonewater was bad news. I’ve been here several years now, nothing’s changed. They never do anything without a fight. If they do, they wreck at least several things in your home whilst trying to fix one. It’s such a shame as these properties could be so nice, if only they cared. The Wates contract’s a big mistake, each blaming the other for the problems that they cause us. It’s not like the rent’s cheap either, almost twice the cost of a council property. They won’t look after you, move in at your peril!

Erin, you can investigate as much as you like, but we both know that absolutely nothing will change. Believe me I’ve tried!

Stone water are dreadful. Allowing neighbours to ruin the building my son lives in and bully other neighbours. Regardless of how many complaints are made they ignore them and do nothing. My son's family have had their lives ruined. They are unable to go out because of this neighbour and this neighbour has taken over the communal area of the flats as his his own garden . Nothing has been done. The other flat occupiers are having to pay services charges for the up keep of a communal area they can't use. Stone water only cater to the bad tennants. This has been going on for some years. The bad tennant has a criminal record and left his former address to avoid being evicted.

I have just stated renting a property from stonewater it is a beautiful home and alovely location me and my family are so happy .stonewater staff are lovely friendly and have great communication ,i had constant emails/calls from krissy and emma the two agents involved with my move keeping me informed about whats going on right up until the signing date .we are all settled in and extremely pleased with our new home

Still making up your own 5* reviews by pretend tenants, try asking real tenants, you know they will only be 1* as you are so bad

I moved into my Stonewater home in early December and I couldn't be happier. My new home is perfect for my needs. It's cozy and secure and is in a beautiful scheme with lots of lovely facilities. From applying, to moving in and now being a resident I was helped and supported by Louise Constable and Gary Middleton. They made everything easy with their friendly and professional manner and they're so easy to talk to. I'd recommend Stonewater to anyone. They really care about their residents.

Abbie has been extremely helpful and kept me updated the whole way through the process. I could not be happier

Dreadful response to complains about rubbish collection onsite. Rubbish has been piling up since before Christmas and still waiting for action.