We would like to say huge thank you to Brooke and Rachel at Robinsons fields for all their support ,care and help throughout our new build journey .They have both been amazing from start to finish ,a... Voir plus
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Lisez les avis des autres
We first met Ruby back in June when we originally considered the possibility of buying a Story home. We have had contact with her many times since then and she has always been extremely professional a... Voir plus
L'entreprise a répondu
Everyone I’ve dealt with has been so friendly, approachable and incredibly helpful. They’ve always taken the time to answer my questions and explain things clearly, and I’ve never felt rushed. What... Voir plus
The service provided by Deborah Smith who works at Story homes in Culcheth has been very impressive. Deborah has been approachable friendly, patient, efficient and answered all our questions.
L'entreprise a répondu
À propos de l'entreprise
À propos de Story Homes
Écrit par l'entreprise
Welcome to the official Trustpilot page for Story Homes.
Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.
A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.
Our story hear from our customers Sustainable story Our house typesCoordonnées de contact
Story House, Lords Way, Kingmoor Business Park, Carlisle, CA6 4SL, Royaume-Uni
- 01228 404550
- communications@storyhomes.co.uk
- www.storyhomes.co.uk
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Visited the show area
Visited the show area and was very impressed by the professionalism of the sales negotiator Emma Dwyer . A credit to your business .
5 juin 2026
Avis spontané
Réponse de Story Homes
Hi Andy, thank you for your lovely feedback. We’re delighted to hear that you were impressed by Emma’s professionalism during your visit to the show homes. We’ll be sure to pass on your kind words and are pleased she made such a positive impression.
Tracey the sales lady was absolutely…
Tracey the sales lady was absolutely amazing, so customer focused and centric and ever so helpful
6 juin 2026
Avis spontané
Réponse de Story Homes
Hi Mr Laird, thank you for your lovely feedback. We’re delighted to hear that Tracey provided such a customer-focused and helpful experience during your visit. We’ll be sure to pass on your kind words to her.
Sales lady at Tithe Meadow
Sales lady at Tithe Meadow was very friendly, helpful and informative
6 juin 2026
Avis spontané
Réponse de Story Homes
Hi Melvin,
Thank you for your feedback. We’re delighted to hear that the sales team at Tithe Meadows were friendly, helpful, and informative during your visit.
Fantastic show home at Scotby Grove
Fantastic show home at Scotby Grove. Lovely to meet Amanda and the other welcoming staff.
7 juin 2026
Avis spontané
Réponse de Story Homes
Hi,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed visiting Scotby Grove and that Amanda and the team made you feel so welcome during your visit to the show home.
Buying our first home through Story…
Buying our first home through Story couldn’t have been made any easier. Tracy has been amazing through the whole journey and has always been readily available to support our queries. We can’t wait for the rest of the journey until completion
5 juin 2026
Avis spontané
Réponse de Story Homes
Hi Kieran,
Thank you for your lovely feedback. We’re delighted to hear that Tracy has made your first home purchase such a smooth and supportive experience, and that she’s been on hand to help with your queries throughout the journey.
It’s great to know you’re excited for the next steps, and we wish you all the best through to completion.
After Care following EV charger issues
After Care following EV charger issues. Reported to Nesha who kept in touch and who was helpful along the way. She showed a genuine interest in our problem and checked to ensure that we were able to sort out the issue, which we did.
4 juin 2026
Avis spontané
Réponse de Story Homes
Hi,
Thank you for your feedback. We’re delighted to hear that Nesha provided helpful and attentive support while your EV charger issue was being resolved, and that she kept in regular contact to ensure everything was sorted. It’s great to know her genuine interest and follow-up made a positive difference to your experience.
Excellent Staff
My Fiancé and I visited Story Homes this afternoon in Poulton. While this was not to purchase a house, it was to get a feel for the estate and see their show homes as we'relooking to purchase in the near future. Tracey gave us lots of helpful information and was very kind and welcoming. We have been around a few of the new build estates in the local area and this was by far the most pleasant experience we've had. She's a real credit to the brand.
4 juin 2026
Avis spontané
Réponse de Story Homes
Hi Rebecca,
Thank you for your lovely feedback. We’re delighted to hear that your visit to our development was such a positive experience and that Tracey made you feel so welcome while providing helpful information about the development and show homes. It’s great to know your visit stood out compared to others in the area.
We’ll be sure to pass on your kind words to Tracey.
Shocking! Do Not Buy From Story
Shocking!! The worst experience in every way & on every aspect of buying a brand new home process. 5* Builder yes absolutely if out of 50!!! Stay Clear of this Company, from the poor customer service, shoddy build quality & materials also endless unresolved warranty issues continue with no interest of resolving. After completion & have your money Story Homes are NOT interested.
4 juin 2026
Avis spontané
Réponse de Story Homes
Hi Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you’ve raised. Your comments have been passed on to the relevant team for their information and review. Many thanks.
I had an absolutely wonderful…
I had an absolutely wonderful experience buying my house, all thanks to my sales consultant Fiona. She is very kind, patient, and took the time to explain everything making the whole process stress-free. I truly appreciate her professionalism and warmth.
Thank you very much Fiona.
Tisho and Jominamol
4 juin 2026
Avis spontané
Réponse de Story Homes
Hi Tisho and Jominamol,
Thank you for your wonderful feedback. We’re delighted to hear that Fiona made your homebuying experience so positive by providing kind, patient, and professional support throughout the process. It’s great to know she helped make everything clear and stress free.
We’ll be sure to pass on your lovely comments to Fiona.
Great Service
Michael gave me everything i needed straight away and made everything as easy as possible
3 juin 2026
Avis spontané
Réponse de Story Homes
Hi Chris,
Thank you for your feedback. We’re delighted to hear that Michael was able to provide everything you needed quickly and make the process as straightforward as possible.
Story Homes customer Services and Maintenance Review
We have recently reached two years in our new Story home. We love it. There were some remaining issues that needs sorting under warranty and Michael has been amazing helping us to get them sorted. His communication and coordination has been really good. Several of the issues were sorted by Lee who has also been extremely helpful. His work is excellent and he goes above and beyond to make sure our home is in perfect condition. He’s a credit to Story Homes.
2 juin 2026
Avis spontané
Réponse de Story Homes
Hi Toby, thank you for your wonderful feedback. We’re delighted to hear that you’re loving your Story home and that Michael and Lee have provided such excellent support in resolving the remaining warranty items. It’s great to know their communication, coordination, and dedication have made such a positive difference to your experience.
Door & side gate repair - great service! 👍
We were booked in for a door repair with aftercare for July, Mark came earlier this week and notified us he had a last minute cancellation. He sorted our door for us there and then, and we also had an issue with our side gate which we were going to report for a separate booking. He was willing to sort that out for us as well! Very professional guy and a lovely experience for us to get both things sorted before the summer. Very happy, thank you so much Mark.
27 mai 2026
Avis spontané
Réponse de Story Homes
Hi, thank you for your wonderful feedback. We’re delighted to hear that Mark was able to bring your appointment forward and resolve both your door and side gate issues during his visit. It’s great to know his professionalism and willingness to help made such a positive difference to your experience.
Zara was extremely personable and very…
Zara was extremely personable and very friendly. She answered all our questions with ease.
29 mai 2026
Avis spontané
Réponse de Story Homes
Hi Adam, Thank you for your lovely feedback. We’re delighted to hear that Zara made such a positive impression and was able to answer all of your questions with ease. We’ll be sure to pass on your kind words to her.
Excellent event
A really positive and informative session at the beautiful SwannHotel. Thank you to Kendra for her time today. We will definitely continue our journey with Story homes.
29 mai 2026
Avis spontané
Réponse de Story Homes
Hi Neil, thank you for your lovely feedback. We’re delighted to hear that you enjoyed the informative event and that Kendra was able to support you during your visit. It’s great to know you’ll be continuing your journey with Story Homes.
We’ll be sure to pass on your kind words to Kendra.
Elmbrook Park - Emma
Emma has been brilliant for the last 18 months in helping us throughout our home buying journey. She has been really knowledgable, helpful and always communicated really well throughout, she couldn’t do enough for us. Our new home is beautiful thanks to the Elmbrook Park team.
29 mai 2026
Avis spontané
Réponse de Story Homes
Hi Sophie,
Thank you for your wonderful feedback. We’re delighted to hear that Emma has supported you so well throughout your homebuying journey and that her knowledge, communication, and helpful approach made such a positive difference. It’s great to know you’re so happy with your new home.
We’ll be sure to pass on your kind words to Emma and the Elmbrook Park team.
Fiona
Fiona has been very helpful, answering all our questions promptly. She is approachable, friendly and realistic.
29 mai 2026
Avis spontané
Réponse de Story Homes
Hi Abby,
Thank you for your lovely feedback. We’re delighted to hear that Fiona has been so helpful, approachable, and friendly throughout your experience, and that she has been able to answer all your questions promptly.
Aftercare
Derrick attended our property to fix a noisy floor board. He did a fantastic job and was friendly and courteous. Appointment was made promptly after contacting Story. Excellent aftercare.
29 mai 2026
Avis spontané
Réponse de Story Homes
Hi Mark,
Thank you for your feedback. We’re delighted to hear that Derrick resolved the issue promptly and provided such friendly and courteous service. It’s great to know you’ve had an excellent Aftercare experience.
We’ve just reserved a house with…
We’ve just reserved a house with storyhomes Woodbridge Green Lea, stunning development and the whole process has been enjoyable simple and stress free thanks to Johnathan
Can’t wait to go through the house process stages with him
Would recommend him to anyone
28 mai 2026
Avis spontané
Réponse de Story Homes
Hi Louise,
Thank you for your lovely feedback. We’re delighted to hear that your experience at Woodbridge Green has been so enjoyable and stress free so far, and that Johnathan has made the reservation process such a positive one.
We’ll be sure to pass on your kind words to him and wish you all the best as you continue your homebuying journey.
Best experience in months of searching…
Best experience in months of searching meeting Emma at the Coppull development. Helpful, knowledgeable and very enthusiastic which was very addictive and gave us a real buzz again after several let downs, a real credit to the company.
Although the property we viewed was pipped at the post with one we'd been waiting for release since January, if our decision had purely been on the selling agent we'd be moving to Coppull with Emma. Thank you again for a lovely experience, John and Deborah
24 mai 2026
Avis spontané
Réponse de Story Homes
Hi John and Deborah,
Thank you for your wonderful feedback. We’re delighted to hear that Emma made such a positive impression during your visit to the Coppull development and helped restore your excitement during your home search. It’s great to know her enthusiasm, knowledge, and support stood out so strongly. Thanks again.
Friendly Service
Fiona was great, she had good understanding of the development and the different options available. However she was not pushy which would have put us off. Thank you
28 mai 2026
Avis spontané
Réponse de Story Homes
Hi Rhyn,
Thank you for your feedback. We’re delighted to hear that Fiona’s knowledge and approachable manner helped make your visit a positive experience, and that you felt supported without any pressure.
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