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Story Homes Avis 

2 453
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We would like to say huge thank you to Brooke and Rachel at Robinsons fields for all their support ,care and help throughout our new build journey .They have both been amazing from start to finish ,a... Voir plus

Noté 5 sur 5 étoiles

We had a lovely experience with Jonathan Sinnott at Story Homes, Woodbridge, Preston. He was so warm, friendly and patient, explaining everything about our potential new home and the plot in great det... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amanda and Lisa were incredibly helpful and welcoming during our visit to the Scotby Story Homes site today. This was my second time viewing the Dawson show home, and once again, the whole experi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We came to see the Dawson show home which was fantastic - we’re buying a Dawson in Penrith, so it was super helpful to see the space and get a feel for the rooms! Amanda and Lisa were fabulous and enc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Constructeur immobilier
  2. aussi dans
  3. Lotissement
  4. Promoteur immobilier
  5. Société de construction

À propos de Story Homes

Écrit par l'entreprise


Welcome to the official Trustpilot page for Story Homes.

Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.

A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.

Our story hear from our customers Sustainable story Our house types

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 453)

458 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Experience at Woodbridge Green

My wife and I recently reserved a plot at the Woodbridge Green development, and our experience so far has been exceptional. The sales team have been consistently supportive and knowledgeable. Sarah, who has since moved to another site, and John, who has continued her work seamlessly, have both been fantastic. They guided us through every choice for our options and upgrades and have always been welcoming and accommodating, even when we’ve dropped in unplanned.

Kyle, the site manager, has also been brilliant. He is friendly, approachable, and clearly very knowledgeable. We really appreciate the time he has taken to explain the build process, his attention to detail, and the opportunity to view our plot when it has been safe to do so.

From reservation to exchange of contracts and through all our choices, the entire process has been smooth and supported by a genuinely lovely, personable team. We can’t wait to move in!

24 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Hasan,

Thank you for your wonderful feedback. We’re delighted to hear that your experience at Woodbridge Green has been so positive and that the team has provided such supportive and knowledgeable guidance throughout your journey so far. It’s great to know that Sarah and Jonathan have both been so helpful with your options and upgrades, and that Kyle has been approachable and informative on site.

We really appreciate your kind words and will be sure to share them with the team. We wish you all the best as you look forward to moving into your new home.

Noté 5 sur 5 étoiles

Really easy to deal with as a company…

Really easy to deal with as a company and lovely helpful staff.

23 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Rachel,

Thank you for your feedback. We’re delighted to hear that you’ve found the team easy to deal with and helpful throughout your experience.

Noté 5 sur 5 étoiles

Our experience with Story Homes has…

Our experience with Story Homes has been fantastic, the whole process has been well organised and smooth with regular updates on how the build is coming along. Tracey has been absolutely amazing, she has so much knowledge and helped us with the vast range of choices available.
We can’t wait for completion day!!

22 mai 2026
Avis spontané
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Réponse de Story Homes

Hi Lydia,

Thank you for your wonderful feedback. We’re delighted to hear that you’ve had such a smooth and well-organised experience with regular updates throughout your build journey. It’s great to know that Tracey has been so knowledgeable and supportive in helping you with your choices.

We’ll be sure to pass on your kind words to her, and we wish you all the best as you look forward to completion day.

Noté 5 sur 5 étoiles

Tracey has been fantastic help through…

Tracey has been fantastic help through our home buying journey. Without her expert guidance, I don’t think this process will have been as smooth as it has been. I can’t wait until completion.

21 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Ellie,

Thank you for your lovely feedback. We’re delighted to hear that Tracey has provided such fantastic support and expert guidance throughout your homebuying journey, helping to make the process run smoothly.

It’s great to know you’re excited for completion, and we wish you all the best for the final stages.

Noté 5 sur 5 étoiles

Friendly Staff, Beautiful Showhome

Amanda is so friendly, helpful, knowledgeable, professional and patient, especially when asking many questions.
The showhome was immaculate, well presented with a lovely homely feel.

20 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Mandy,

Thank you for your lovely feedback. We’re delighted to hear that Amanda provided such friendly, knowledgeable, and patient support during your visit, and that she was able to answer all your questions. It’s also great to know you were impressed with the presentation of the show home and its welcoming feel.

Noté 5 sur 5 étoiles

The best support from Ruby & Sarah at The Fairways

I can’t thank Ruby & Sarah at The Fairways, Story Homes, for their help and kindness. Jack and I are first time buyers so we don’t necessarily have strong knowledge of house buying and Ruby & Sarah have been so helpful, reassuring and patient with us especially with all our questions. Ruby has guided us through plans and options and provided expertise on what works well and what doesn’t.
We are pleased with the ease of the process and the support we have had.

14 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Laila,

Thank you for your lovely feedback. We’re delighted to hear that Ruby and Sarah have provided such patient, reassuring, and supportive guidance throughout your first-time buying journey at The Fairways. It’s great to know they’ve been able to help you feel confident and well informed at every stage.

We’ll be sure to pass on your kind words to them both.

Noté 5 sur 5 étoiles

Outstanding service!

Stacey has been nothing short of amazing from day one with us. From regular show home viewings, to reserving our dream home, exchanging contracts and all the follow up appointments we have received a personal and five star service. Stacey’s approach adds a personal touch to buying our dream home and has been supportive throughout. Her knowledge and expertise have been invaluable.
Additionally, Amber has also been on hand to support and provide excellent service!

13 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Joe,

Thank you for your wonderful feedback. We’re delighted to hear that Stacey has provided such a personal, supportive, and knowledgeable service throughout your journey - from your initial viewings right through to exchange. It’s also great to hear that Amber has been on hand to offer excellent support along the way.

Noté 5 sur 5 étoiles

Internal door issues.

Derrick attended our property to fix some internal door issues. He was able to quickly identify what the problem was, fix all of our issues and undertake some precautionary checks on other doors to make sure that the same issue wouldn't occur in the future. Derrick was very polite and professional and a credit to Story homes

17 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Claire,

Thank you for your feedback. We’re delighted to hear that Derrick was able to quickly identify and resolve the issues with your internal doors, as well as carry out additional checks to help prevent future problems. It’s great to know you found him polite and professional throughout.

Noté 5 sur 5 étoiles

We’ve had a fantastic experience…

We’ve had a fantastic experience working with Jonathan throughout the reservation process. From the very beginning, he has been incredibly thorough, taking the time to explain every step of the process clearly and ensuring we fully understood everything.

Jonathan is so approachable, kind, and patient, which made a potentially stressful experience feel much more manageable. Whenever we had questions or concerns, he responded promptly with detailed and informative answers, which really reassured us and gave us confidence in our decision.

Nothing ever felt like too much trouble, and his level of professionalism combined with genuine care for our experience really stood out. We’re very grateful for all his help and support and wouldn’t hesitate to recommend him.

14 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Katie,

Thank you for your wonderful feedback. We’re delighted to hear that Jonathan has provided such thorough, supportive, and reassuring guidance throughout your reservation journey. It’s great to know that his approachable and patient manner helped make the process feel much more manageable and that he was always on hand to answer your questions.

We’ll be sure to pass on your kind words to Jonathan and thank you for your recommendation.

Noté 5 sur 5 étoiles

Perfect Home, Perfect Service

Aftercare at Story Homes has been wonderful. My home had basically no snags or issues and was perfect. As soon as I have needed some support Michael in Aftercare supported me right away and had a plumber out to my home within 1 hour (out of hours) and the minor issue was resolved. Huge thank you to Michael for supporting me and for being such a pleasure to deal with.

16 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Jessica, thank you for your wonderful feedback. We’re delighted to hear that you’ve been so pleased with your home and that Michael was able to provide prompt support when you needed it. It’s great to know the issue was resolved quickly and that Michael’s helpful and professional approach made such a positive impression. We’ll be sure to pass on your kind words to Michael.

Noté 5 sur 5 étoiles

Story Homes Poulton-Le-Fylde

We visited the show homes recently with Tracey Kelly at Tithe Meadows, Poulton-Le-Fylde, she was so helpful. She took the time to find out what home would suit us and let us view a finished property. We were impressed with the friendly service from Tracey and build quality of the homes.

We hope to be able to proceed with a purchase in the future.

14 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Janet,

Thank you for your lovely feedback. We’re delighted to hear that Tracey took the time to understand your requirements and helped you explore the homes at Tithe Meadow. It’s wonderful to know you were impressed with both the friendly service and the quality of our homes.

We hope to welcome you back in the future and will be sure to pass on your kind words to Tracey.

Noté 5 sur 5 étoiles

Elmbrook Park…

Myself and my partner visited Elmbrook Park looking for our forever home. The development is so pretty and the sales women, Emma was so attentive, approachable and friendly. We will definitely be coming back when we are in a better position to reserve because of her

6 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Laura, thank you for your lovely feedback. We’re delighted to hear that you and your partner enjoyed your visit to Elmbrook Park and that Emma made such a positive impression with her attentive, approachable, and friendly support.

It’s wonderful to know you’re planning to return in the future, and we’ll be sure to pass on your kind words to Emma. Thanks again.

Noté 5 sur 5 étoiles

Fantastic and very smooth process…

Fantastic and very smooth process couldn’t thank Wendy enough very understanding and made the experinace stress free. Thank you so much

12 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Abbie, thank you for your lovely feedback. We’re delighted to hear that Wendy made your homebuying journey such a smooth and stress-free experience. It’s great to know her understanding and support made such a positive difference.

Noté 5 sur 5 étoiles

First time buyers

We have had a fantastic experience with Samantha and Story Homes throughout the buying process. Samantha has been friendly, professional, and always available to answer any questions we had. She has kept us informed every step of the way and made what can be a stressful process feel straightforward and enjoyable. We would highly recommend Samantha and Story Homes to anyone looking for a new home.

10 mai 2026
Avis spontané
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Réponse de Story Homes

Hi Dominic, thank you for leaving us this lovely 5-star review! We are pleased to hear that you have found Samantha to be both friendly and professional. We will certainly pass this feedback on. Thanks again.

Noté 5 sur 5 étoiles

Elmbrook Park

The sales girl Emma was amazing, very informative and really put time and effort in to answering all my queries during my visit to Elmbrook Park.
Will definitely be returning when in a position to reserve

11 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Tom, thank you for taking the time to leave us this lovely 5-star review! We are pleased to hear Emma made the visit memorable for you, and we look forward to welcoming you again in the near future. Thanks again.

Noté 5 sur 5 étoiles

Such a warm and welcoming space

Such a warm and welcoming space, as first time buyers visiting multiple developments, we spent some time at story homes where Johnathan was super helpful and gave us thorough advice pointing us in the right direction.

11 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Tasha, thank you for your wonderful feedback! We are so pleased to hear that your visit was welcoming and that Jonathan provided such helpful advice. Thanks again.

Noté 5 sur 5 étoiles

Visited the show area

Visited the show area and was very impressed by the professionalism of the sales negotiator Emma Dwyer . A credit to your business .

5 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Andy, thank you for your lovely feedback. We’re delighted to hear that you were impressed by Emma’s professionalism during your visit to the show homes. We’ll be sure to pass on your kind words and are pleased she made such a positive impression.

Noté 5 sur 5 étoiles

Tracey the sales lady was absolutely…

Tracey the sales lady was absolutely amazing, so customer focused and centric and ever so helpful

6 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Mr Laird, thank you for your lovely feedback. We’re delighted to hear that Tracey provided such a customer-focused and helpful experience during your visit. We’ll be sure to pass on your kind words to her.

Noté 5 sur 5 étoiles

Sales lady at Tithe Meadow

Sales lady at Tithe Meadow was very friendly, helpful and informative

6 juin 2026
Avis spontané
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Réponse de Story Homes

Hi Melvin,

Thank you for your feedback. We’re delighted to hear that the sales team at Tithe Meadows were friendly, helpful, and informative during your visit.

Noté 5 sur 5 étoiles

Fantastic show home at Scotby Grove

Fantastic show home at Scotby Grove. Lovely to meet Amanda and the other welcoming staff.

7 juin 2026
Avis spontané
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Réponse de Story Homes

Hi,

Thank you for your lovely feedback. We’re delighted to hear you enjoyed visiting Scotby Grove and that Amanda and the team made you feel so welcome during your visit to the show home.

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