Story Homes Avis 

My partner and I reserved a plot at Stonebrook Meadows in the summer of 2025. We had two sales and unfortunately one of our sales withdrew not long after reservation causing us great stress about possibly loosing the reservation. Mark was fantastic, he was so patient with us, flexing deadlines to meet our needs, dealing with our constant phone calls to keep him updated. Mark promised us the plot was ours and finally in January 2026 we moved into our beautiful home. This was a significant milestone for us, something at times, we didn’t think we would reach.
We would personally like to thank Mark for his customer centered approach, his patience and dedication to meeting our needs. Nothing was ever too much trouble for him.

Once we moved into our home, Richard the site manager took over when we reported our snags, he too was fantastic and dealt with our questions promptly, resolving our minor snags almost immediately. The after care team too have also been fantastic.

Our home is beautiful, a home we never dreamed we would have. The build quality and standards are fantastic and we would highly recommend Story homes to anybody looking to purchase a new property in the future.

Thank you all so much.

Great experience buying from Story Homes, Robinson Fields development.
Handled expertly from the outset by the sales team namely Brooke, Rachel (and Amber who left earlier on for maternity leave).
Very professional and excellent communication throughout..nothing was too much trouble.
Site manager and aftercare very thorough.
We felt very guided and supported throughout the whole process and are beyond happy with our new home .
With thanks !
Barbara & Andrew Duggan

We have been dealing with Rebecca from the Story Homes North East Aftercare team. We have had first class customer service from Rebecca in every aspect. Each email has been swiftly and professionally answered . We have been kept up to date with our issues. Today we have had Colin out to our property, he is a very hard working conscientious employee who has done a marvellous job.We have peace of mind about our Story Home purchase and the after care team

We have just moved into our Story Home and it instantly felt like home as soon as we walked through the doors. We first visited the show homes at Beaumont Grange in summer last year and since then Sean was amazing, very informative, helpful and quick to respond to any emails, calls or questions. Since moving, agin the team have been great, Sean, Chris and Dan are right at the end of the phone if you need them. The home is built to such quality and any issues are responded to quickly. I have already recommended Story Homes to a lot of of my friends! Thank you to Sean and the team from the Myers family 😁

We recently bought a home in Beaumont Grange, Darlington and had an exceptional experience from start to end. Sean was amazing throughout the process, he was knowledgeable and diligent, kept us informed and made the whole process smooth and easy the whole way through. Our home was finished to a great standard and we are very happy in our new home. Big thanks to Sean and the whole story homes team.

Just dropping a note to thank the Story Homes Team at Heritage Fields who have been outstanding managing or purchase of our new gorgeous home which we completed on today. From start to finish Stacy and Amber had been fantastic, keeping us abreast of the progress and checking in with us during each stage, without them, we would not have had such a smooth and swift purchase. Well done Story Homes, our new (Hewson) home is beautiful and the Demonstration went smoothly as predicted today. V&T Pick

Our experience buying a Story Homes house has been brilliant. Ruby, our sales executive, was superb throughout the entire process - she was really communicative, supportive and a joy to work with. We used the part exchange scheme which took the stress out the process and had access to the portal which provided descriptions of all the build stages. Ruby also gave us regular updates on the build progress and helped us choose our options which was a really exciting part of the experience- it definitely helped seeing them in person!

The home demo was the first time we saw inside our home (and the first time we saw the views of the fells from the upstairs windows!) and we also met Tom, the Assistant Site Manager, who took us through everything in our new home and answered all our questions, even the really specific/niche ones we had.

On completion day, Zara was absolutely fantastic, really patient and accommodating and made sure everything happened smoothly. We also had another visit from the other Assistant Site Manager, Sam, whose genuine care for our home is evident. He very quickly grabbed some of the site team to investigate a couple of minor issues which gives us confidence that the aftercare we receive will be as good as pre-completion.

The house is amazing, with high quality and excellent craftsmanship throughout, it's clear that time and care has been taken to make sure that the end result meets the high standards that Story Homes are known for. We're really pleased with how all of our option choices have come together. We also chose to include flooring which was a good decision as the fit and finish is great and having it all ready for move in day made bringing our things in much easier.

We seriously cannot thank the entire Story team enough for their hard work and efforts but in particular Ruby who has helped us move into our dream home.

Initial contact over the last few months to find out more about the Fairways at Penrith. The website is good and you can find out what you need in advance. It is good you can see information on current planning applications on the website. It was easy to make an appointment to view the show house. When we visited, the information we received was helpful and we left knowing everything we needed. Although we are not building experts :) you can tell the houses appear to be built to a high standard and internally everything appeared to be 'finished' well. Where the building is ongoing the site looks very tidy too - not something you see in many housebuilders. We would not really look to buy a new build ideally, however Story are one of the few we would consider - also based on the feedback we have read. We are not sure if this is the development for us, but based on our experiences to date, we would have confidence in Story if we wished to progress with a purchase.

Emma from the Story Homes site at Elmbrook, Coppull was nothing short of brilliant! We walked in curious to see if we liked the estate and walked out booking a reservation appointment.
A natural at her job, chatty, engaging and honest. Emma’s interactions with us is what made us so certain about purchasing a property with Story Homes. A credit to the company!

Emma dealt with us and she was amazing. Super helpful and clearly very knowledgeable around the development. She was able to answer all are questions and was super friendly. As soon as we entered we were offered a drink, it’s those little details t at really make this place that bit extra special!

Fiona was extremely helpful in explaining all the new builds soon to be available and allow us to visit the show house as well. Story homes is all about good and safe living environment. Loved the quality of build and overall peaceful, clean and tidy community for familles

Fiona has been and is a very informative and supportive person. She has answered all our questions honestly. We have been happy with the Story home service.

Good clear communication and quick response to enquiries

I purchased my first home with story homes and could not fault them. Rachel from Robinson fields has been amazing for keeping us updated throughout the build process and answering all our silly questions promptly. Our demonstration and handover day was smooth due to Rachel’s knowledge, support and help. I would recommend the brand to friends, family and others.

Buying our new home with Story Homes has been a fantastic experience from start to finish. The whole process was made so much easier thanks to Stacey, our sales executive.

From our very first visit, Stacey was incredibly friendly, knowledgeable, and always happy to answer any questions we had. She went above and beyond to make sure everything ran smoothly and helped us get settled into our new home, making what could have been a stressful experience feel straightforward and enjoyable.

Nothing was ever too much trouble for Stacey. She kept us informed throughout the process, was always approachable, and genuinely cared about making sure we were happy every step of the way. Her professionalism, dedication, and personal touch made all the difference.

Stacey is a real credit to Story Homes, and we can't thank her enough for everything she did for us. We would highly recommend Story Homes to anyone looking to buy a new home, especially if they're lucky enough to have Stacey guiding them through the process!

The Story Homes Aftercare team dealt with my issue very professionally. Julianne was very pleasant to deal with, and was very proactive in accommodating the appointment at short notice, for which I am very grateful.
On the day of the appointment, Derrick arrived early and was very keen to get on with solving the issue, but took the time to explain what may need doing and where he may be a nuisance beforehand, such as any excessive noise and limited access, when resolving the issue. Derrick was very polite and friendly throughout, whilst ensuring that the work area was tidy once the work was completed.

Overall, the whole experience exceeded my expectations.

From the first time we visited the show home, Stacey has been amazing. She talked us through the whole selling / buying process and has kept us updated every step of the way. We have visited the office on numerous occasions with family members to show them what our new home will look like and she has been really accommodating and extremely helpful. I wouldn't hesitate to ask her anything about the whole process. She’s amazing at her job!

Stacey has been helpful in absolutely every way imaginable and could not possibly have done any more.

I can honestly say without a shadow of a doubt that me and my partner would not be getting the home of our dreams without the support of Stacey. I would have given up weeks ago

In this day and age to know that there is an actual human being answering the phone and supporting is rare in itself but when that person is as friendly and helpful as Stacey and every conversation is enjoyable and useful it has to be said that she is one of life's heroes

As first time buyers, the purchasing process can be confusing and daunting. Stacey has guided and supported us through each stage, which made the process of buying our first home very pleasant and exciting. Together with Amber, they form an excellent team.

I recently contacted Story Homes regarding a leak, and I was very impressed with the service I received from Michael and Chris. They were both friendly, attentive, and highly professional throughout the process. They took my concerns seriously, kept me informed, and worked efficiently to rectify the issue. I'm very happy with the support they provided and the outcome achieved!