Stoves Avis 

The phone was answered immediately by a very friendly lady called Carol A. I need to make a call to request an engineer which was handled efficiently and professionally. Engineer is available within the next five working days.

Andrew was very helpful and booked an engineer straight away. Excessive noise from the fans of a new Stoves Richmond Deluxe. I was very disappointed to find that the loud cooling fan continues for over an hour after oven has been turned off.

Andrew L was very helpful and efficient, thank you!

Spoke to Susan , who dealt quickly with the problem with our new Stoves cooker . Engineer coming next week .

I had a great experience with Stove. Heather took all the details quickly and efficiently, and she promptly arranged for an engineer to come out. She was very helpful throughout the whole process, making everything straightforward and stress-free. Really appreciate the excellent service!

Spoke to an Andy Salisbury who was very helpful and knowledgeable when he sorted out an appointment to have my oven repaired.

Just a quick thank you to Andrew from Stoves for the help organising a repair call out. Than. 👍

Lovely custom service
No hassle with my issue and was resolved quickly
Thankyou

The gentleman on the phone was very helpful. He listened to my request, and he helped me the best way he could

Andrew L was very polite and helpful and made the whole process very easy ,which being and elderly lady living alone is very important thanknyou Andrew L

Our oven arrived with a terrible noise when the fan came on. It took Pacifica (Stoves maintenance supplier) 4 attempts to fix it, after order wrong parts and due to engineer sickness. When the engineer eventually turned up, he damaged the oven and left us with two broken hobs. Still waiting on the repair, so we have a brand new oven that only half works. Terrible customer service.

Call was answered quickly and the customer service member, Susan, was very helpful and sorted out the issue quickly.

Andrew L was very helpful in arranging an engineer visit after it had proven impossible to do so through the online portal.

Chris was very friendly and helpful on the phone and I got a very old much needed Stoves cooker instruction manual! Thank you!

I had serious problems with my cooker. Andrew L was very helpful and resolved my problem alongside AO.

I called today for warranty help on a newly purchased cooker. I was very quickly responded to by Donna Almond who was able to book me in and pass me to the engineers to resolve the issue with the cooker.
Very happy with the service I was given and happy to have a quick and efficient call.

Thank you!

Donna Almond was most helpful and dealt with our problem efficiently. I have dropped a star because the time taken for a customer advisor to come in the line was excessive.

We bought a Stoves cooker with an induction hob in 2022. After a second failure, the hob was replaced under warranty in 2023. Since then the replacement hob has had several bouts of error message in which we lost half-cooked dinners, and a week ago a new error message, different from the previous ones, which has refused to go away and so have had no functioning hob for a week. I rang Pacifica who handle repairs for Stoves, six days ago. They want £179 to come and look at the fault - the parts are still under guarantee but there's a call-out charge. I asked for the email address of Stoves which Pacifica wouldn't give me. They said they'd forward a message to Stoves and that I could expect a response within 2 or 3 days.That message was sent last Friday - and six days later, still no response. This morning, I sent an email to Stoves customer service asking for a response by this evening and haven't received so much as an acknowledgement. My view is that the induction hob is fault prone, and I don't want to throw good money after bad. I give Stoves 0/10 for reliability and 0/10 for service- no response this time and when they brought a replacement hob in 2023, the engineer took the faulty hob out, opened the parcel he'd brought with him and announced that it was the wrong part. (He also suggested that I use baby oil to get the knob plate to hold fast to the cooker! Subsequently, I discovered that it was suppled with a missing spring.) Unless Stoves agree tomorrow to come and look at the fault without asking for £179, I'm going to cut my losses. This is the worst purchase I've ever made. £1,100 down the drain. I'll let you know if Stoves get in touch - watch this space.

We spoke to Heather Byron at Stoves regarding an issue with our Stoves dual fuel mini range cooker. She was extremely lovely to talk to and very very helpful with arranging a visit for repairs under the guarantee.

Carol A was very helpful and efficient she booked an engineer without any problems and gave very clear information regarding visit and engineer