Stoves Avis 

Britannia oven from 2017 is poorly, now some hope for revival through efficient organisation of engineer home visit for diagnostics and, hopefully, a repair. Thank you.

I spoke to Carol A to chase up an appointment from Jan which hadn’t been followed up.
She was so lovely & helpful & most importantly got me sorted.
Excellent customer service is rare these days, so what a joy to experience it!!

I spoke to Jason at Pacifica who was so very helpful. He looked into the case for me and rung me back as promised within 15 mins. He has sorted everything out and parts should be arriving within a few days. Such an efficient guy.

I had to rebook an appointment as I wasn't going to be in for my previous appointment. It was nice and easy and they were very helpful 🙂 with updating my details

Jason was extremely helpful and knowledgeable. Very grateful to him for sorting out an engineer for an issue with the fitter not being able to adjust the legs on our cooker,

Excellent friendly and helpful service from Jason. Repairs arranged within 4 days of reporting

Spoke to Carol A today due to a minor fault with my new electric oven. Absolutely great, really helpful and arranged an engineers visit in a weeks time.

The stove caught fire when the clock ticked 6 pm. Luckily someone was in the kitchen and we were able to put the flames out. If they were not there it would have burnt the house down.

There were manufacturing faults with the stove that were reported and Stoves never rectified.

Customer service was too variable. Some personal were helpful and others not. Most did not want to help or were not interested in finding out what had caused their product to fail in such a dangerous way.

The fault reported when the stove was new, and never inspected by Stoves as they failed to send out a repairman, was the lack of a seal between the control panel and the glass hob. After this fire the seal with it's backing tape was found melted along the control wiring, showing that the seal was never fitted properly.

Because it was never built properly there was a build up of matter over the wiring inside the top of the stove.

The fire was caused by a capacitor on the clock circuit burning out and setting fire to the build up of fats that had leaked through where the seal should have been.

Ultimately this is a company that do not care about your family's safety and they should not be allowed to sell such dangerous goods.

The customer service was not fast and required many calls to chase up. It took 3 weeks for an answer after a repairman visit as to whether Stoves would repair the damage caused by their poor manufacturing, and a couple of chase up calls.

The man who came to assess the damage said that the stove was reparable, but he didn't have the parts on him. His assessment has been ignored by Stoves who finally decided that they won't take the repair job.

This means I have a piece of scrap sitting in the kitchen that I will now have to replace.

Their products are frankly rubbish. The previous stove I had from Stoves lasted nearly 20 years and only needed replacing because it's clock unit had become obsolete.

I reported all the faults with this stove and Stoves did nothing about it. That the clock failed a month or so after the end of the 5 year warranty and their lack of caring about dangerous failures signals deliberate failure is built in to their products and that they do not care if their customers burn.

The chap I spoke to was very helpful and friendly and has sorted things out for me.Mrs P.Singh

I found you very helpful and polite and friendly

Both people I spoke to were very pleasant and helpful. I was able to obtain what I required without a problem. Well done!

As per previous reviews the fan on the DF 90 runs for too long after cooker is switched off, which is intrusive. Otherwise, so far, the cooker is fine. However, I find it baffling that Stoves haas no technical help department to deal with basic queries. I had a couple of issues relating to installation and how a cleaning feature worked and was simply referred back to the manual by someone who had zero knowledge of his company’s own product. Very frustrating.

Andrew L was very professional and helpful.

Fully explained the process to book a repair.

Very happy with outcome

Carol was very helpful on the phone. Arranged for an engineer visit. Carol was very friendly and pleasant to talk to. Hopefully the engineer will resolve the issue.

Andrew, responded to my call what a cool guy!

We purchased a Stoves 60cm wide Double Oven Richmond Deluxe 60Ei RTY Mini Range Electric Cooker with Induction Hob back in October. It looked lovely and worked well. Within a few weeks (and very little use in that time) the controls printed on the clock screen had completely rubbed off, I emailed the contact for stoves and never received a reply. We also have read every part of the manual and cannot find a way to check the time left on the timer without clearing the remaining time which, if this is correct rather than a fault, is very annoying. Since then I have noticed one of the induction rings skips from heat settings 6-8 with us not being able to use 7 at all as if it doesn’t exist. Again I emailed and have had no reply. Poor customer service and disappointing to have an oven which is still very new which is already seeming a bit worse for wear.

Decided to spend some money and buy a premium British cooker .£1000
Big mistake
3 yrs very light use (as we are out the country half the year,also use a ninja airfrier instead of the oven when we are here ) and the induction cooktop has decided to stop working .
Previous Hotpoint(£300) was still working perfectly at 15+yrs old when we made the unfortunate decision to buy British .
Absolutely no help from stoves whatsoever ,phone numbers on website take you through to 3rd party who are zero help.
No one interested in telling me what part may be broken so I can fix it myself .
Not recommended

Had a fault with a new oven, really quick service explaining the issue and process. Engineer booked quickly. Great customer service from Carol A

I spoke to Carol A. at Stoves. She was friendly and really helpful. it was booked in to suit me and explained clearly. Thank you.

Today I spoke with Norman from Stoves. Excellent communication skills, taking the time to explain how their aftercare packages work. Great knowledge of Stoves services offered. Lovely, friendly manner putting the customer first. He is an asset to the company.