Hayley from the Mandurah WA team is fantastic.. she is very knowledgeable and so helpful. She knows her product's and her service is 💯 If you need a patio or shed go see Hayley at Stratco Mandurah... Voir plus
L'entreprise a répondu
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Fantastic help and attitude towards getting me the result we needed today. Will went out of his way to talk to the right people and get a solution that would complete a major project.
L'entreprise a répondu
Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Voir plus
L'entreprise a répondu
I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin de materiaux de construction
- Magasin de rénovation
- Magasin d'ameublement d'extérieur
- Fournisseur d'enceintes de terrasse
- Magasin de matériel pour l'entretien des toitures
Informations provenant de diverses sources externes
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Coordonnées de contact
4,2
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Steve is great
Steve is great.
Thank you to Steve for an efficient and friendly delivery today!
30 avril 2024
Avis spontané
Réponse de Stratco
Hi Georgia, thank you for the 5 stars. It is great to hear Steve provided you with excellent delivery service.
How good is Steve (Stratco driver)?
How good is Steve (Stratco driver)? Setting up garage multiple Stratco workbenches, shelving, cabinets.
Steve calls me to let me know he had of delivery items and would make the delivery with the next 30 minutes, on arrival the pallet of purchases placed just where I needed.
29 avril 2024
Avis spontané
Réponse de Stratco
Hi Graham, it is fantastic Steve provided you with great service. Thank you for the 5 stars.
Steve from Straco delivered my shed…
Steve from Straco delivered my shed professionally. His attention to detail ensured the shed arrived in perfect condition, and he went above and beyond to place it exactly where I wanted.
26 avril 2024
Avis spontané
Réponse de Stratco
Hi Pat, its great Steve provided you with a great delivery service. Thank you for the 5 stars.
Great cover
Product exactly as described - looks good.
Delivered on time and easy to assemble.
Covers our aircon unit perfectly.
23 avril 2024
Avis spontané
Réponse de Stratco
Hi Peter, thank you for the 5 stars. We hope to see you again soon.
Great service from Steve
Steve was very helpful rang to let us know he was on his way. ensured he was delivering to the right unit rather then just dumping it and running. Complete opposite to our last experience.
16 avril 2024
Avis spontané
Réponse de Stratco
Hi Rebecca, thank you for the 5 stars. It is great to hear Steve provided you with a great service.
False Advertising - False Discount Percentages
A promotion was advertised for an in store sale of up to 75% off on 13th April 2024. 20% off was offered on colourbond fencing products however when trying to make a purchase it was evident that only 7.75% discount was actually being honoured rather than the 20% advertised. If you shopped here on 13th April check your dockets and make sure you actually received the advertised discount correctly. If anybody else has had a similar issue regarding this sale on 13th April 2024 with this item or any other item please consider raising your concerns with Stratco in writing to a given email address, and then elevating to the ACCC if necessary. You will need to call Stratco to get the email address for a customer service manager. I can't share it here.
13 avril 2024
Avis spontané
Réponse de Stratco
Hi Ben, we are disappointed you have had an unsatisfactory experience and will use your feedback to improve our service. If anyone has an issue from the sale on 13th of April, please contact us to investigate.
The online ordering was so simple and…
The online ordering was so simple and delivery within 3 days was amazing. Will have no problem ordering from stratco again absolutely brilliant
10 avril 2024
Avis spontané
Réponse de Stratco
Hi David, it is fantastic to hear you had such a positive online experience with us. Thank you for the 5 stars.
Rob from Stratco at Huntingwood was…
Rob from Stratco at Huntingwood was fantastic.
Excellent customer service, fast, friendly and helpful.
Cheers mate.
3 avril 2024
Avis spontané
Réponse de Stratco
Hi Jason, it is great to hear Rob provided you with excellent service. Thank you for the 5 stars.
Phone orders
Wanted to do a phone order with someone else picking it up for me. Staff on the phone were very helpful and made the purchase easy and hassle free. Would highly recommend using phone order if you need to.
6 février 2024
Avis spontané
Réponse de Stratco
Hi Angela, it is great to hear you have had a positive experience with ordering over the phone. Thank you for the 5 stars.
Less than one star
Less than one star. Absolutely poor service. We’ve been waiting more than 18 months now for repair to poor product and installation and continue to be fobbed off. We would never recommend this company or product.
19 mars 2024
Avis spontané
Réponse de Stratco
We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. could you please email me your details to contact@stratco.com.au With a description of the issue at hand so I'm able to pass onto senior management.
Stratco is great !
Stratco provide a great range of building and home improvement products. I’ve also been impressed by their customer service. Nice!
18 mars 2024
Avis spontané
Réponse de Stratco
Hi Stan, thank you for the 5 stars. It's great to hear you have had a positive experience with our team.
Garden shed
Received my order on time & the product is easy to assemble & looks great in my yard.
16 février 2024
Avis spontané
Réponse de Stratco
Hi Mick, thank you for the feedback and the 5 stars!
Paid a deposit for a deck and patio…
Paid a deposit for a deck and patio roof at the end of October and was told 2 weeks for engineering. Waited and waited for it to come through. Followed up to be told the engineer was on leave and we could expect engineering by mid to end of December. When that did not happen we followed up again to be told end of January. we got an email at the end of January of the sketch that was drawn on the day we paid the deposit. By that time some of the funds we had for the project had gone. We asked for a refund only to be told we had to pay $500 for what seems to be the privilege of being messed around for 3 months. With in my opinion nothing from engineering.
Poor form
1 novembre 2023
Avis spontané
Réponse de Stratco
We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. I have passed this onto the senior management of Queensland. Thank you.
Purchased your handi heritage shed a…
Purchased your handi heritage shed a few weeks ago. Only part of the shed arrived, and some wrong parts delivered. Online videos don't show the finer details needed to erect the shed. Tek screws supplied are not sufficient in length to do the job. Gutter mounts not designed fir corrugated colourbond sheets. The list goes on.
Poorly designed and engineered sheds. Not worth the money you pay for them. Extremely disappointed in the product and service. Never again will I purchase your products.
3 mars 2024
Avis spontané
Réponse de Stratco
We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. This has now been passed onto the senior management of NSW. Thank you, Sam.
The staffs are very helpful and…
The staffs are very helpful and excellent service.
27 février 2024
Avis spontané
Réponse de Stratco
Hi Jo, it is great to hear the staff at Stratco Caboolture provided you with 5 star customer service.
Process was very smooth and the shed…
Process was very smooth and the shed was straight forward to put together ( easy for 2 people). Took about 4-5 Hours to complete . Watch the Video on Youtube BEFORE you start to build :)
Good Looking Shed
22 février 2024
Avis spontané
Réponse de Stratco
Hi Rob, it is great to hear you have had a 5 star experience with our shed! We hope to see you again soon!
I purchased online
I purchased online, sale went well, delivery was great no damage, and product is better than i thought the design is strong. East to install.
9 février 2024
Avis spontané
Réponse de Stratco
Hi Christopher, thank you for the 5 stars and the great feedback. We hope to see you again soon.
Very helpful had no complaints just…
Very helpful had no complaints just waiting on delivery can't wait for my shed
10 février 2024
Avis spontané
Réponse de Stratco
Hi Wayne, it's great to hear you have had a great experience with us so far! we hope you enjoy your new shed when it arrives.
Tree of life wall art
I absolutely love the tree of life outdoor wall art,quick delivery and easy to order,not much notification on delivery
1 février 2024
Avis spontané
Réponse de Stratco
Hi Karen, thank you for your feedback and your 5 stars. We hope to see you again soon.
What a pleasure it was dealing with…
What a pleasure it was dealing with Penny Fish
She made buying a patio very easy, her knowledge and professionalism was out standing
Penny is a credit to her industry
Highly recommend Penny and Stratco !!!
1 février 2024
Avis spontané
Réponse de Stratco
Thank you, Donna for your 5 stars and kind words. We are thrilled to hear about your positive experience with Penny Fish!
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