I’m so impressed with Stratstone Audi Halesowen. I received outstanding service when I purchased my car last October. On my return to the dealership to have my car MOT’d the customer service was... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I took my car for it's annual service at the Audi Halesowen branch. I had a good experience overall. This was significantly different to previous interactions I had with the team. My point of contact... Voir plus
L'entreprise a répondu
A real customer centric approach from the team. I had an issue that originated at another branch asthey had closed down and couldn’t resolve. Audi Halesowen just took it in there stride to get it sort... Voir plus
L'entreprise a répondu
I WOULD LIKE TO THANK STUART THE PARTS MANAGER AND DAVID HOPSON FOR THERE HELP TO SOLVE A SPACE SAVE ISSUIE ON OUR A3 SALOON. GUYS THANK YOU VERY MUCH FOR YOUR HELP AND ALSO THE LADY ON RECEPTION FO... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Manor Lane, Halesowen,, B62 8RD, West Midlands, Royaume-Uni
- 01214 688 767
4,2
Bien
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer service always go…
Fantastic customer service always go above and beyond.
Service team
Jon Rogers and Olivia Doherty.
7 mai 2026
Réponse de Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Halesowen
Hello Marion.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Halesowen
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Halesowen Audi Customer Services
Audi had my vehicle for a standard…
Audi had my vehicle for a standard recall , they missed placed a part and I received lies and excuses and I’m constantly trying to get answers but all I’m getting is lies and excuses from poorly trained staff.
28 mars 2026
Avis spontané
Réponse de Stratstone - Audi Halesowen
Hi Mark,
Thanks for sharing your feedback on your experience with Halesowen Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Halesowen Audi Customer Services
Audi service
Car was serviced and moted promptly and a good clean and wash to free of charge the staff are great and always look after you
8 avril 2026
Réponse de Stratstone - Audi Halesowen
Hello Wyatt,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Halesowen
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Halesowen Audi Customer Services
You engineer charge per hours 180 but…
You engineer charge per hours 180 but what about customer time when your customer wait 5 hours just for service
26 mars 2026
Réponse de Stratstone - Audi Halesowen
Hi Gurudeep,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Top service very happy
18 février 2026
Réponse de Stratstone - Audi Halesowen
Hello Adrian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
I have always felt well looked after at…
I have always felt well looked after at Halesowen Audi, been going there for many years, and even though my car is one of the older ones now, they still look after it. Friendly polite and always willing to answer any questions.
16 mars 2026
Réponse de Stratstone - Audi Halesowen
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Halesowen
Hello Mary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Recommended to all
recently purchased an Audi Q5, and the experience has been exceptional from start to finish.
Big thanks to all the staff from reception to salesman
Especially yaseen
I purchased the car totally without test drive and even seiing it,
Yas acted my eyes and described the car as it was
Well please with my car
Big thanks to all
16 février 2026
Avis spontané
Réponse de Stratstone - Audi Halesowen
Hello Ansur,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Care and Consideration
8 février 2026
Réponse de Stratstone - Audi Halesowen
Hello Jim,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Impressive...
Had a breakdown.upon receiving my vehicle they did a prompt diagnostic, repaired and got the vehicle back to me within a week. They kept me informed. We'll done guys.
22 janvier 2026
Réponse de Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Great service at Audi Halesowen
Great service at Audi Halesowen. Friendly and helpful staff. Thanks to Craig for sorting out my service plan. Would recommend
16 janvier 2026
Réponse de Stratstone - Audi Halesowen
Hello Maurice,
Craig will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
etron Software issues
Great service. Had an issue with the charging function, which was software related. Left the car with them and it was resolved during the day as it needed an update.
14 janvier 2026
Réponse de Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Wow!
Wow!
What a fantastic service provided by the service team.
Nothing is ever a problem and the updates are first class.
Wont hesitate to use again
7 janvier 2026
Réponse de Stratstone - Audi Halesowen
Hello Keith,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
Very nice staff and good dealing.
Staff are very nice and friendly dealing. They offer coffee. Much better then other (birmingham & wolverhampton) branch’s. Service’s also very good.
2 janvier 2026
Réponse de Stratstone - Audi Halesowen
Hello Sarpreet,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Halesowen Audi Customer Services
Just a very good experience overall
Just a very good experience overall, from ease of booking to pleasant welcome and service on the day, cannot fault in any way
17 décembre 2025
Réponse de Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
Réponse de Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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