Stratstone - Audi Warrington Avis 147

Very helpful and kept me updated on progress throughout

Always helpful as ever. Thanks

Had excellent service this week and, for me, customer service is what makes the real difference when choosing where to return as a customer.

On arrival there was hardly any wait at all — within a few minutes one of the service team ladies welcomed me over to her desk. She was friendly, warm, professional and genuinely made the experience pleasant from the outset.

We changed the Audi E-Tron GT 12v battery, not because of a fault, but as preventative maintenance knowing these can begin to lose power approaching four years old. The whole process was handled efficiently and professionally throughout.

Excellent service and being made to feel valued as a customer is incredibly important, and this experience certainly reflected that.

We are considering a second Audi after July, so will continue looking at their website. We are keeping the GT, just need another car, so we will definitely be back

Work carried out in a time acceptable to waiting.
Staff as ever were lovely.

Great customer service.
Professional as ever from the service team.

Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team

Prompt and courteous. Very efficient as I booked at short notice

Very simple survey which enabled me to say what I wanted

A great buying experience. Great staff. I mean as a whole, fantastic. I am so impressed. Thank you for the help, before and after. Thanks for hooking a brother up!!

Stright forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.

Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the time of purchase. Also the added help of installing the A1 mats on site by Gregor which helped me as I have arthritis and cannot easily bend down. A nice touch!

Extremely poor customer care - difficult and hard to comment

Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.

Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.

Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.

Very professional and faultless Warrington Audi restored our faith in Audi dealerships after some horrendous visits to Liverpool Audi

No hassle rang up for a recall, got an appointment straight away fantastic staff and service.

Can’t fault the advisors and front office house staff. Car less than 6 months out of warranty developed a major suspension fault

Whole experience of buying a second hand car and using the service department was excellent. Would recommend this garage to all