Stratstone - Audi Warrington Avis 

Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Reception staff were great, welcome with a smile offering coffee/water and happy to assist with phoning for a taxi for me. Matthew, despite having lots of cars booked in never rushed and dealt with my humour with aplomb! He’s an asset & credit to the company.

I would strongly recommend thinking very carefully before buying a vehicle from Stratstone.

In my experience, the customer service was extremely poor, and I felt that agreements made during the purchase process were not honoured. I was also disappointed to discover that the company is no longer a member of the Motor Ombudsman, which influenced my confidence in how my complaint would be handled.

Throughout my dealings with the business, I felt I was met with underhand tactics rather than a genuine effort to resolve the issues. As an individual customer, it felt impossible to challenge a large company with significant legal resources.

Overall, I found the experience frustrating, stressful, and deeply disappointing. Based on my experience, I would not recommend buying a vehicle from Stratstone and would encourage others to do thorough research before making a purchase

Collected a brand new Audi A5 from Audi Warrington in late March.

In a matter of weeks I’ve experienced drivetrain concerns, suspension noise, starting issues, a faulty wireless charger, and now multiple safety-related warning messages, including a fault affecting the emergency SOS system & airbags. Despite reporting that the vehicle displays safety warnings, I was offered a service appointment almost four weeks away and advised to continue driving it.

The car is clearly not fit for purpose and doesn’t match the quality or functionality I was promised when I bought it. I’ve had to arrange alternative transport, causing significant disruption to my family at a time when relatives are relying on me for essential journeys to and from upcoming surgery.

What has disappointed me most is not just the reliability of the vehicle, but Audi’s response. As a first-time Audi customer, this experience has completely eroded my confidence in both the brand and its customer service.

As above, Jamie was great to deal with

I was well looked after on my visit

Very helpful and kept me updated on progress throughout

Always helpful as ever. Thanks

Had excellent service this week and, for me, customer service is what makes the real difference when choosing where to return as a customer.

On arrival there was hardly any wait at all — within a few minutes one of the service team ladies welcomed me over to her desk. She was friendly, warm, professional and genuinely made the experience pleasant from the outset.

We changed the Audi E-Tron GT 12v battery, not because of a fault, but as preventative maintenance knowing these can begin to lose power approaching four years old. The whole process was handled efficiently and professionally throughout.

Excellent service and being made to feel valued as a customer is incredibly important, and this experience certainly reflected that.

We are considering a second Audi after July, so will continue looking at their website. We are keeping the GT, just need another car, so we will definitely be back

Work carried out in a time acceptable to waiting.
Staff as ever were lovely.

Great customer service.
Professional as ever from the service team.

Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team

Prompt and courteous. Very efficient as I booked at short notice

Very simple survey which enabled me to say what I wanted

A great buying experience. Great staff. I mean as a whole, fantastic. I am so impressed. Thank you for the help, before and after. Thanks for hooking a brother up!!

Straight forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.

Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the time of purchase. Also the added help of installing the A1 mats on site by Gregor which helped me as I have arthritis and cannot easily bend down. A nice touch!

Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.

Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.

Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.