Stratstone - Audi Warrington Avis 

Competent informative and friendly staff.

Emailed me several times to book in a service that they said was due. Took the car in first thing for the service. They called at 4pm to collect the car and when we got there they said it wasn't serviced as it wasn't due one. No apology. Why wait until 4pm to tell me the error?! Even better why email several times saying the service was due / overdue?! Whole day wasted due to their incompetance.

Excellent customer service and prompt service of my car.

Bought bike rack accessory and no one has shown me how to use…just been left with the manual which I don’t understood

I had a service done on the 05 Feb they found that the bottom ball joint had gone on the passenger side .The car was a warranty on it for two years so I expected it to be covered under the warranty but I was told that it could not be done because the would have to fill a form in to go to the insurers to be evaluated that was on the Wednesday on Monday I rang up 4 times only to be told that the person I was dealing with was busy and I had no response from them.on my 5th go Igot Jamie who was very helpful and gave me the insurance number who I rang only to be told that they had NOTrecieved any request from Audi .I rang audi back and asked to speak to the service manager who agai was very helpful. He sent a request to the insurance and within half an hour got an answer that the job could be done under warranty. But I had to wait for 4 working days for an answer. Surely if a car is given a warranty there is no need for all this waiting around . Why is there a problem in getting a curtesy car I asked to have one and was told it would be 6 weeks wait before I could get one.Acompany as big as Audi should have plenty of cars .

As my other survey in which I agreed to be contacted to discuss further

Staff were helpful and polite. Explanations given in a clear and concise manner. Couldn't have asked for better service.

Which Warrington Audi service do you have an issue with? Service & Repairs
What Service and Repairs issue best describes your problem? Explanation of Cost
What is your title? Mr​​​​
What happened? Car went into workshop last Tuesday for oil change. I asked jack could someone look at a damaged trim on front bumper. On return jack got a quote for damage which I accepted and booked in for Wednesday 5/2. On the 4th I had a voice mail which I missed until I was driving to garage. Voicemail was asking what bonnet I need ordering. I called up to be asked what bonnet trim I wanted fitted which I didn’t want I want the bumper repairing as was booked in. Nothing had been ordered as no one knew anything, I kept getting told “ I’m in the dark with this job” all jack had done was load the quote but no information with parts on. I popped in as I was on the way anyway so the technician could see what to order. Again several times getting told I’m in the dark with this job. I was informed the job was going to be nearly a £1000 as jack had quoted wrong parts after getting car inspected whilst in for oil change. How can this happen the car gets inspected twice and get 2 completely figures.
What would you like us to do to resolve your issue? I would like your thoughts and explanation on this. Please call me with your findings.

7+ months to resolve a warranty issue but only because I had to keep chasing.
Simply forgot to carry out a booked brake fluid change as part of a recent visit.
Booked a 3 hour wait slot, took almost 6 hours.
Joke.

I don't mind travelling to Warrington to have my car serviced here as I'm treated like a valuable customer and the work which has been done on my etron has been fantastic everytime.
My local Audi dealer could learn a thing or two from Audi Warrington.
Keep up the great work Audi Warrington.

Good service and kept informed throughout

work was completed as required. Better if the service due in a month after was performed at the same time. This may have been restricted by the leasecompany

Can not fault the service team, they always go above and beyond for your needs and make you worthy

Hit targets but miss the point of a customer

All my needs were taken care of. 100% positive experience👍

Left sitting around, nobody came to inform me the work was complete

My experience with Audi Warrington has been nothing short of frustrating. After purchasing a vehicle on 25/10/2024, it developed multiple faults within days, including a brake fluid warning and a dead battery that left me stranded. I raised a formal rejection under the Consumer Rights Act 2015 due to these issues, but the dealership's response was dismissive and unhelpful.

To add to the ordeal, upon temporarily collecting the vehicle on 19/11/2024, I discovered an unauthorized repair to a windscreen crack that occurred while the car was in their possession. Despite clear evidence, Audi Warrington denied responsibility and claimed I should "expect such cracks" in a second-hand car. This attitude is unacceptable, especially when the damage was not present at the time of purchase.

Repeated follow-ups via email have been ignored, and their after-sales service has been appalling. I also raised the matter with Audi UK and Audi Finance, yet the lack of accountability and transparency from all parties involved has been deeply disappointing.

I strongly advise against dealing with Audi Warrington. The lack of professionalism and refusal to take responsibility for their actions is completely at odds with the standards expected from a premium brand like Audi.