They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementEnterprise Way, Nottingham, NG2 1EN Nottingham, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
L'entreprise a répondu
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
L'entreprise a répondu
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Royaume-Uni
- 0115 957 8000
4,0
Bien
388 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely terrible the car has been…
Absolutely terrible the car has been with them for 3 days over 20 phone calls and no reply, absolutely terrible service. I would not use this dealer for anything totally unacceptable and totally unprofessional
8 mai 2026
Avis spontané
Réponse de Stratstone - Land Rover Nottingham
Hello Gavin.
I am sorry to hear that you are struggling to get through to our dealership in Stratstone Land Rover Nottingham.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Thank you,
Stratstone Land Rover Nottingham Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hello Wayne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Updates were very good.
13 avril 2026
Réponse de Stratstone - Land Rover Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hello Melvyn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Effective and efficient repair
The problem was quickly identified and the repair was efficiently dealt with. The completed work was well within the time parameters agreed.
20 mars 2026
Réponse de Stratstone - Land Rover Nottingham
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
A1 proffesionalisum.
The staff are always professional keeping me informed of any issues and timescales to rectify them. I cannot prise the staff enough and therefore happy to keep using their excellent service.
19 mars 2026
Réponse de Stratstone - Land Rover Nottingham
Hello Nigel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Lovely lady collected the car excellent…
Lovely lady collected the car excellent manners couldn’t fault her in anyway if you don’t like driving through rush hour traffic to get your car serviced I would highly recommend
11 mars 2026
Réponse de Stratstone - Land Rover Nottingham
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
EV Service
EV Service - £264.23 and car was ready in just over an hour. They have you over a barrel due to the warranty. Scandalous.
13 mars 2026
Réponse de Stratstone - Land Rover Nottingham
Hello Nick,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at (select as appropriate) help@evanshalshaw.com OR stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
I very much disliked the price charged…
I very much disliked the price charged for a basic service
3 mars 2026
Réponse de Stratstone - Land Rover Nottingham
Hello, Keith
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Nottingham Customer Services
Home collection
13 mars 2026
Réponse de Stratstone - Land Rover Nottingham
Hello Alastair,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer Service Training Urgently Needed
I wish I could give the Servicing Department a lower score. On this occasion the call handlers, Laura and Chris the master technician were helpful and pleasant to deal with. Chris also got to the bottom of my car’s issue and fixed it.
It is difficult to get through on the phone, difficult to get call backs and the manager, who didn’t give me his name, has no place working in a customer service environment.
My locking wheel nut has gone missing after it was in for a wiring repair in the rear of the vehicle. The manager accused me of saying they had stolen it, I did not. He refused to accept any responsibility. He said we had to wait until the engineer returned from holiday next week. He shouted at both myself and my husband. At no point did he ask how he could help, or what I was calling about. It was horrendous.
Sadly, this isn’t the first time I’ve had poor customer service here. I just can’t recommend them.
20 février 2026
Avis spontané
Réponse de Stratstone - Land Rover Nottingham
Hi,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this, and it isn't the level of customer service that we aim to provide.
I will ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hello Craig,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
I've had two experiences of the service…
I've had two experiences of the service department at Stratstone Nottingham, on the first occasion they shared all of my personal details with the previous owner of my vehicle and continued to do so despite being reminded.
In relation to the recent safety recall, I attempted to book by telephone, but they don't answer, and when you do get through they don't call back!! I booked my car in at Tottle Road online, only to be informed that the dealership was operating at a different address. It's a good job I phoned to clarify and didn't just turn up on the day. The adviser from the service department wasn't interested and simply said it wasn't her job to update the website.
I'm now using Derby. It's out of my way but staff are far more pleasant and accommodating.
5 février 2026
Avis spontané
Réponse de Stratstone - Land Rover Nottingham
Hi Kim,
I am sorry to hear about your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Land Rover Nottingham Customer Services
Job done!
Friendly team, efficient and all work carried out on time - with added benefit of available curtesy car. Exactly what you need from a dealership.
15 décembre 2025
Réponse de Stratstone - Land Rover Nottingham
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Shambles of an outfit
If you want to spend tens of thousands of pounds on a vehicle then get the absolute worst after care and service then this is the place for you.
I’ve never had good service in all the time I’ve owned my RR Sport, which I bought new from Stratstone and they are now definitely worse than ever.
19 décembre 2025
Avis spontané
Réponse de Stratstone - Land Rover Nottingham
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Disapointing
Tyres replaced but not inflated correctly - had to pull over after 4 miles from garage.
Engine cover not replaced correctly.
Not kept informed on the progress with my car and when it would be ready - no empathy that i was without a car and no support with alternative.
24 novembre 2025
Réponse de Stratstone - Land Rover Nottingham
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Nottingham . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Nottingham Customer Services
Excellent Service yet again from Sam…
Excellent Service yet again from Sam and the team
11 novembre 2025
Réponse de Stratstone - Land Rover Nottingham
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Really poor service
Really poor service - after a service that cost nearly £3k they created more problems. Engine issue, wipers not re-set correctly after new blades fitted, new rear brake pads making a noise and the engine also making a noise it was not prior to the service.
It took 3 attempts to get them to return my call as well. No offer of compensation at all, no apparent escalation either.
17 novembre 2025
Réponse de Stratstone - Land Rover Nottingham
Hi Lance,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Very nice people
11 novembre 2025
Réponse de Stratstone - Land Rover Nottingham
Hello Dale,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Land Rover Nottingham Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.